Amazon vs Avaya

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Amazon
Based on 191 reviews.
Avaya
Based on 12 reviews.
Top Comparisons
Compared 21% of the time.
Compared 3% of the time.
Overview
Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Sample Customers
Amazon Chime: century link, vonage
Amazon Connect: Capital One, Intuit, ChartSpan
Avaya Call Center: RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Avaya Contact Center Express: HOT Telecom
Avaya Customer Interaction Express: Knauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
Avaya Interaction Center: St George Bank
Avaya IX Meetings: ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Popular Solutions
Top Industries
Software R&D Company
37%
Media Company
20%
Comms Service Provider
10%
K 12 Educational Company Or School
4%
Software R&D Company
22%
Comms Service Provider
19%
Government
12%
K 12 Educational Company Or School
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 5
Customer Service
Review 1 of 30
Review 1 of 4
Technical Support
No Data Available
No Data Available
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