Amazon vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Amazon
Based on 406 reviews.
ServiceNow
Based on 202 reviews.
Latest Research
Overview
Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
AWS Trusted Advisor: Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
AWS Control Tower: Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
AWS Application Discovery Service: Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
AWS Cloud Map: Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
AWS Honeycode: Thomson Reuters, iRobot, FINRA, Autodesk
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform: experian, beachbody, health partners
ServiceNow Discovery: York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow IT Operations Management: servicenow, TransAlta, NATS, Symantec
Popular Solutions
Top Industries
Computer Software Company
25%
Comms Service Provider
17%
Media Company
16%
Financial Services Firm
7%
Computer Software Company
31%
Comms Service Provider
14%
Financial Services Firm
8%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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