Compare ARCON vs MEGA International

ARCON

Based on 37 reviews.

MEGA International

Based on 36 reviews.

Latest Research

Buyer's Guide

ARIS BPA vs. MEGA HOPEX

March 2024

ARIS BPA vs. MEGA HOPEX

Updated: March 2024

Sample Customers

MEGA HOPEX

Aetna, Fannie Mae, M&T Bank, Glatfelter Insurance Group, Zions Management Services Company, The College Board, Baxter Credit Union, AXA Financial, Missouri Department of Conservation, New York State OTDA, MEG Energy Corp, Walgreens, Procter & Gamble, Biogen Idec, Gilead Sciences, Organic Valley, Trinity Health, Nissan and Ford

Popular Solutions

ARCON Privileged Access Management

11 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

MEGA HOPEX

13 reviews

Top Industries

Educational Organization

60%

Computer Software Company

Financial Services Firm

Comms Service Provider

Educational Organization

38%

Financial Services Firm

14%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
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SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 4

Julian Roscheck
IT project manager at Federal Network Agency
I used the tool enterprise architectural tool. I used it for my master's degree, my master's thesis. I searched for...
Read full review of MEGA HOPEX »

Review 1 of 1

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
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Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
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Md. Shahriar Hussain
Cybersecurity and Compliance Lead Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
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Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
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HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
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SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
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S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
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SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
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Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
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Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
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Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
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Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
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Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
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Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
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Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
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Anonymous User
IT Manager
The support is prompt and readily available.
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Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
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Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
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Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
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Review 1 of 30

Zsolt Juhász
Mega Product Manager at BPMS Tanácsadó Kft
The support from MEGA HOPEX is good, they are quick to respond.
Read full review of MEGA HOPEX »
Navi Thejesh
Mega Hopex Functional and Technical Senior Consultan at CapgeminiConsulting
I used the solution at least once or twice a month. Right now, the application is very stable, and there are no...
Read full review of MEGA HOPEX »
Carlos Arturo Quiroga Quiroga
Digital Architecture Corporate Leader at Banco Pichincha
Technical support is great. they are local and readily available. We like that they are so close, and we don't have...
Read full review of MEGA HOPEX »
Anonymous User
Digital Transformation Consultant at a consultancy
Very responsive and helpful customer support
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Kayode Adeoye
Enterprise Architecture Consultant at ZealHosts Consulting
MEGA HOPEX's technical support is fantastic. If it's paid for, it's fantastic. They have very knowledgeable engineers...
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Anonymous User
Quality manager at a computer software company
I would rate this solution's technical support a six out of ten.
Read full review of MEGA HOPEX »
reviewer252452
Senior Business Architect at a transportation company
I rate MEGA support eight out of 10.
Read full review of MEGA HOPEX »
Anonymous User
Project Manager at a tech services company
Customer Service: 9/10 - They were very useful. Technical Support: 9/10 - They were very useful.
Read full review of MEGA HOPEX »
Oscar Perez
Founding Partner at BIT4DATA SPAIN
We haven't had any issues with technical support. Every time we need anything, we've received it. They have a lot of...
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Anonymous User
Technology Architect at a financial services firm
We don't have direct tech support. We avail support through a system integrator.
Read full review of MEGA HOPEX »
Anonymous User
IT Consulting Manager at a tech services company
I work closely with the technical support team of MEGA HOPEX. If we can't get a solution for a client, we ask the...
Read full review of MEGA HOPEX »
Julian Roscheck
IT project manager at Federal Network Agency
I never had to contact technical support.
Read full review of MEGA HOPEX »
Emrah Aslan
Consultant at CDS
It was harder to follow the documentation than I expected.
Read full review of MEGA HOPEX »
Anonymous User
IT Consultant at a sports company
Technical support is very good. However, they are limited. They cannot support me further because we actually need...
Read full review of MEGA HOPEX »
Anonymous User
EA (Consulting) at a government
Customer support is fantastic. They are very helpful whenever we get on the line with the support team.
Read full review of MEGA HOPEX »
Anonymous User
Chief Enterprise Architect at a aerospace/defense firm
We contact technical support pretty routinely. The technical support guys in the United States are very responsive....
Read full review of MEGA HOPEX »
Anonymous User
IT Consulting Manager at a tech services company
My team act as the HOPEX local technical support in the national region and we often help from the principal support...
Read full review of MEGA HOPEX »
Anonymous User
Director Enterprise Architecture at a healthcare company
My team actually runs the platform, I don't really deal with technical support themselves, but I do get feedback....
Read full review of MEGA HOPEX »
Anonymous User
Senior Enterprise Architect at a tech services company
Overall, they have good support.
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Anonymous User
Architecte entreprise at a energy/utilities company
I have not been in contact with technical support.
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Review 1 of 20

Technical Support

No Data Available

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