Compare Pandora FMS vs Rapid7

Pandora FMS

Based on 22 reviews.

Rapid7

Based on 149 reviews.

Sample Customers

Pandora FMS

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

7 reviews

27 reviews

17 reviews

10 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

14%

Educational Organization

Financial Services Firm

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MichaelMaack
Independent Consultant at Maack Consulting
I use Pandora FMS to monitor IT infrastructure, applications, and some business processes. Our clients range in size....
Read full review of Pandora FMS »

Review 1 of 1

Awais Sajid
Security Consultant at NUCES

Read full review of Rapid7 InsightIDR »
Gabriel Woolverton
Penetration Tester at a tech consulting company
My primary use case for Rapid7 Penetration Testing Services is the vulnerability database, which is mainly useful for...
Read full review of Rapid7 Penetration Testing Services »
Anonymous User
Research Special Projects Lead at a university

Read full review of NetFort LANGuardian »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »
Anonymous User
Network Engineer

Read full review of NetFort SPAN Port Configurator »

Review 1 of 5

Customer Service

Guillermo Jose Ferro P
IT support manager at Banco Mercantil
The support is excellent for this product; their response time is very fast, and they are very knowledgeable.
Read full review of Pandora FMS »
Saqib Akbar
Network Operations Coordinator at a comms service provider
The support for this solution has been good whenever tickets are raised.
Read full review of Pandora FMS »
Gabriel Glusgold
Asociado/ at Infraestructura Informática
My impression is that Pandora's technical support is quite good.
Read full review of Pandora FMS »
Sergio Ortiz Vega
IT systems consultant at a tech services company
The technical support is excellent. They are experts and are kind. I would give them an eight out of ten.
Read full review of Pandora FMS »
Carlos Nunes
Telecomunicações at GoContact
I've only talked to the community.
Read full review of Pandora FMS »
Craig St George
Works
The support from Pandora FMS is legendary. They respond very quickly. They are open to improvement and implement...
Read full review of Pandora FMS »
Verena Merian
Works
I really like the technical service, and they have helped a lot with the implementation. The support team contacts...
Read full review of Pandora FMS »
Anonymous User
Works
So far we've been able to communicate with the company, and the community through their forums, and we love the...
Read full review of Pandora FMS »
Anonymous User
Developer at KS7000
We have had no need for service, as everything is explained in blog/wiki pages.
Read full review of Pandora FMS »
Anonymous User
IT Project Manager at a comms service provider
Customer support could be improved.
Read full review of Pandora FMS »
MichaelMaack
Independent Consultant at Maack Consulting
Pandora FMS support is good. They're capable and address things quickly.
Read full review of Pandora FMS »
Alexandre Pérez Jorge
Works
The support team are very good partners and are always willing to help, whatever the problem.
Read full review of Pandora FMS »
Luis (Abe) Ibrahim Delgado Pláter
Works
We haven't used technical support yet. We deployed the solution using the online documentation.
Read full review of Pandora FMS »
Anonymous User
IT Consultant at a tech services company
The Pandora FMS customer and technical support team are responsive and very quick.
Read full review of Pandora FMS »
Marc Charbonneau
Systems Analyst at a university
Their support is good. It is just online communication. I don't know if I've ever had a remote session with them....
Read full review of Pandora FMS »

Review 1 of 15

SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Solution Specialist at a tech services company
Rapid7 InsightIDR's technical support is great and very responsive. Of course, their support depends on the SLAs.
Read full review of Rapid7 InsightIDR »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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