Compare Aruba Networks vs F5 | IT Central Station

Aruba Networks Based on 94 reviews.	F5 Based on 36 reviews.
Overview
Aruba Networks, Inc. is a networking vendor selling enterprise wireless LAN and edge access networking equipment. The company has over 1,200 employees and is headquartered in Sunnyvale, California. Aruba's core products are access points, mobility controllers, and network management software through their Airwave Management Platform product. According to the Dell'Oro Report published in Q211, Aruba ranked #2 in market share in the wireless LAN market.	F5 Networks, Inc. is a multinational American company which specializes in Application Delivery Networking technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, and other network resources. F5 is headquartered in Seattle, Washington and has development, manufacturing, and sales/marketing offices worldwide. F5 originally manufactured and sold some of the industry's first load balancing products. In 2010 and 2011, F5 Networks was on Fortune's list of 100 Fastest-Growing Companies worldwide.
Sample Customers
	F5 BIG-IP: Riken, TransUnion, Tepco Systems Administration, Daejeon University, G&T Bank, Danamon, CyberAgent Inc.
Popular Solutions
Aruba Wireless 33 reviews Aruba ClearPass 4 reviews Aruba Networks Wireless WAN 2 reviews	F5 BIG-IP 28 reviews F5 BIG-IQ 1 reviews
Top Comparisons
OpenVPN vs. Aruba Virtual Intranet Access Compared 47% of the time.	Citrix NetScaler ADC vs. F5 BIG-IP Compared 14% of the time.
Top Industries
Comms Service Provider 14% Financial Services Firm 13% University 10% Government 7%	Financial Services Firm 30% Comms Service Provider 15% Manufacturing Company 7% Marketing Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John Le Brun
Independendent Consultant at John LeBrun
What is our primary use case?: Visibility and control in any environment, especially Healthcare,Finance, Education...
Read full review of Aruba Airwave »
D6B8
District Technology at a K-12 educational company or school
What is our primary use case?: Using this solution district-wide in all of our secondary buildings. We have over...
Read full review of Aruba Wireless »
Ton Zwartjens
Networking Sales Specialist at a tech services company
What is most valuable?: Ease of installation. • How has it helped my organization?: We've got a remote site....
Read full review of Aruba Networks Wireless WAN »
Anonymous User
User at a tech services company
What is our primary use case?: Primary use is to provide WLAN access for our managed clients networks; from 10-user...
Read full review of Aruba Instant »
Anonymous User
Network Architect
What is our primary use case?: We used ClearPass for wireless 802.1x Authentication in a large campus deployment...
Read full review of Aruba ClearPass »

Review 1 of 5

Paul Reinke
Solutions Architect at a tech services company
What is our primary use case?: It is primarily around internet-facing web application security. It works very well....
Read full review of F5 BIG-IQ »
Thomas Hejula
Senior IT Engineer at Lumeris
What is our primary use case?: We use it primarily for WAF. • How has it helped my organization?: The ability...
Read full review of F5 BIG-IP »

Review 1 of 2

Customer Service

Romal Amarkhail
Network Engineer
Tech support is pretty easy to work with, pretty fast. But when it comes to sending your logs to the Aruba guys, then...
Read full review of Aruba Wireless »
Jovan Jovanovic
Product Manager at a tech services company
Customer Service: Excellent. Technical Support: They are very good responsive and very good knowledgeable.
Read full review of Aruba Wireless »
Joe Hillenbrand
Network Administrator
The support is top notch, expert, and very friendly.
Read full review of Aruba ClearPass »
ugurdy
Network Engineer at a university
Customer Service: Almost excellent. Technical Support: Almost excellent.
Read full review of Aruba Wireless »
Mathew Simupande
HPE Business Development Manager at a tech services company
I haven't used technical support as of yet.
Read full review of Aruba Wireless »
Islam Zidan
Channel System Engineer-MEA at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Aruba ClearPass »
Islam Zidan
Channel System Engineer-MEA at a tech services company
Customer Service: Fast response and professional teams. You can add new patches to match your requirements. Technical...
Read full review of Aruba Wireless »
John Le Brun
Independendent Consultant at John LeBrun
Awesome tech support when needed. Each customer is given a customer number and TAC will follow through until all...
Read full review of Aruba ClearPass »
Jacob Golick
System Specialist at a non-tech company
I have never had to use technical support. The product is very simple to use.
Read full review of Aruba Wireless »
Brian Higdon
Network Professional at Transformation Networks Inc.
For 90% of troubleshooting and basic configuration the Technical Assistance Center has always been very good, once...
Read full review of Aruba ClearPass »
Anonymous User
Network Administrator at a university
Technical support is very good, but it's dependent on the engineer you get. Sometimes you'll get a fantastic engineer...
Read full review of Aruba Wireless »
Anonymous User
Network Administrator at a university
Technical support is very good.
Read full review of Aruba Wireless »
Anonymous User
Network Design and Delivery at a financial services firm
Just slightly above the middle rating because not all technical support have the same caliber of troubleshooting an...
Read full review of Aruba Wireless »
Anonymous User
Executive Director of Innovation at a hospitality company
Customer Service: Service has been good - 8/10. Technical Support: 8/10
Read full review of Aruba Wireless »
Anonymous User
Principal Network & Security Engineer at a tech services company
It's very good.
Read full review of Aruba ClearPass »
Anonymous User
IT Specialist at a healthcare company
Customer Service: Customer service on the phone I would rate fairly poorly. On more than one occasion I could not...
Read full review of Aruba Wireless »
Anonymous User
Senior Network & Security Engineer at a tech services company
2/10 - it was very difficult to find the correct assistance. If we could find the right one, we would be happy.
Read full review of Aruba ClearPass »
Anonymous User
Infrastructure Consultant at a healthcare company
We've had no problems with technical support. We know the Aruba technicians in Denmark.
Read full review of Aruba Wireless »
Anonymous User
Associate IT Director at a non-tech company
The first level of technical support is frustrating, and I stated that technical support was the one area where Aruba...
Read full review of Aruba Wireless »
Anonymous User
Network Engineer at a tech services company
Customer Service: No idea, i do not deal with them. Technical Support: 75%
Read full review of Aruba Wireless »
Anonymous User
IT Support Engineer at a energy/utilities company
I got support from one of the Aruba systems engineers to get it to work, but I haven't had to use them for anything...
Read full review of Aruba ClearPass »
Anonymous User
Solutions Architect
So far, so good. I haven't really opened a lot of support cases. I don't do a lot of production support. The...
Read full review of Aruba Wireless »
Anonymous User
Network and Systems Specialist at a university
Mixed – our current SE does not seem to have much knowledge about configuration of ClearPass and I have been referred...
Read full review of Aruba ClearPass »
Anonymous User
System Architect - Networks at a university
Customer Service: 8 out of 10. Technical Support: 8 out of 10.
Read full review of Aruba Wireless »
Michael Mikolay
Network Administrator at Centennial College
Customer service and technical support have always been great. We've never had an issue getting support from Aruba....
Read full review of Aruba Wireless »
Anonymous User
Network Administrator at a healthcare company
Support through third party vendors or direct from HPE has been easy to manage. They are very responsive.
Read full review of Aruba Wireless »
Anonymous User
Sr. Systems & Network Administrator at a tech vendor
It seemed to be good when we needed it. This was before HPE purchased them. I have not had a need to contact support...
Read full review of Aruba Wireless »
Anonymous User
Information Security Assistant Manager at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
Read full review of Aruba ClearPass »
Anonymous User
Senior Information Security Specialist at a energy/utilities company
It's very good, but not excellent.
Read full review of Aruba ClearPass »
Anonymous User
Systems Analysts at a university
Technical support is very, very good. They've supported us with everything that we need.
Read full review of Aruba Wireless »

Review 1 of 30

Eric Foote
Managing Director at a financial services firm
The technical support is very good.
Read full review of F5 BIG-IP »
KushtrimDautaga
Network Security Engineer at a tech services company
I have never used F5 technical support.
Read full review of F5 BIG-IP »
Sri Charan Nagaram
Member Technical at a tech vendor
All of the support I require is available on the internet.
Read full review of F5 BIG-IP »
Sathiya Shunmugasundaram
Site Reliability Engineer at Apple
They provide average enterprise technical support.
Read full review of F5 BIG-IP »
Paul Reinke
Solutions Architect at a tech services company
The technical support is very good. We have had to use them only on a small number of occasions.
Read full review of F5 BIG-IQ »
Samar Choudhury
Assistant Vice President at a tech services company
F5 tech support is helpful. I would rate the technical support with an eight out of 10.
Read full review of F5 BIG-IP »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support is a seven out of 10. They provide quick solutions and they reply to us very fast.
Read full review of F5 BIG-IP »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: We used to work with support three years back and it was not that great then. Hopefully, the...
Read full review of F5 BIG-IP »
Rehan Ghayyur Khan
Technical Product Manager at a tech services company
They are very professional. They are highly skilled people.
Read full review of F5 BIG-IP »
Erez Bar On
IT Manager at a tech vendor
I have never used technical support directly. I use F5 through integration services and there were a few times they...
Read full review of F5 BIG-IP »
Inderjeet Singh
Senior Network Engineer at a financial services firm
Technical support is good. I would rate it seven out of 10.
Read full review of F5 BIG-IP »
Robert Smith
DevOps Manager at TaxAct
We have support agreements in place, but they are managed by the infrastructure team. I do not contact the technical...
Read full review of F5 BIG-IP »
Anonymous User
Security Architect at a comms service provider
So far, we have not had to contact them.
Read full review of F5 BIG-IP »
ProductSpec1492
Product Specialist - Security Solutions at a tech services company
Technical support is great.
Read full review of F5 BIG-IP »
Anonymous User
Sr. Network Engineer at a non-tech company
Excellent.
Read full review of F5 BIG-IP »
Pablo Vega
Ingeniero at a comms service provider
The occasion in which we needed technical support, we didn't have problems with them, because they always answered...
Read full review of F5 BIG-IP »
Anonymous User
Network Engineer
F5 is a big company. They have a great community and TAC. The advantage with this product is that it isn't new. They...
Read full review of F5 BIG-IP »
Hu231Anly367
User
Technical support was helpful when we contacted them.
Read full review of F5 BIG-IP »
Anonymous User
Team Leader Mainframe & Webservices at a financial services firm
Technical support is good. I have had nothing to complain about up until now.
Read full review of F5 BIG-IP »
Anonymous User
Head of Data Centers Operations at a comms service provider
Technical support is OK. Usually, you don't have direct support from the vendor. You have intermediating in the middle.
Read full review of F5 BIG-IP »
Aliaksei Shyshkou
Lead Network Engineer at a financial services firm
The support of F-5 is fine. In comparison with Citrix, F-5 technical support is much better.
Read full review of F5 BIG-IP »
Anonymous User
Network Analyst at a financial services firm
I would give a 10 out of 10. Technical support through F5 is very thorough. On most occasions, the F5 DevCentral and...
Read full review of F5 BIG-IP »
Reviewer702843
Multidisciplinary Entrepreneur
The technical support is good and up to mark. There is a challenge in Pakistan. This is when there is a hardware...
Read full review of F5 BIG-IP »
Alessandro Di Michele
Games, Apps and Web Developer at a media company
Very good.
Read full review of F5 BIG-IP »
Anonymous User
Senior Security Specialist
Customer Service: First class. F5 have demonstrated a willingness to support us through all issues, from...
Read full review of F5 BIG-IP »
Anonymous User
Solution Architect/Application Administrator at a energy/utilities company
Customer Service: I usually go via the online support, which is very good. Technical Support: They have been very...
Read full review of F5 BIG-IP »
Anonymous User
Network Engineer at a tech company
F5 support can be rated low on the scale, as there is a problem regarding handover between their engineers when we...
Read full review of F5 BIG-IP »

Review 1 of 27

Technical Support

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