Compare Aspect vs SAP | IT Central Station

Aspect	SAP Based on 128 reviews.
Sample Customers
Aspect Unified IP: Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com Aspect Call Center ACD: CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem	SAP Business Communications Manager: Kaeser Kompressoren
Popular Solutions
	SAP BusinessObjects Business Intelligence Platform 20 reviews SAP Crystal Reports 20 reviews SuccessFactors 14 reviews
Top Comparisons
Cisco CVP vs. Aspect Unified IP Compared 29% of the time. Avaya Call Center vs. Aspect Call Center ACD Compared 39% of the time.	Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 37% of the time.
Top Industries
No Data Available	Financial Services Firm 18% Manufacturing Company 10% Energy/Utilities Company 6% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Bryan Eaves
Partner, Consultant, and Independent Contractor
Valuable Features: SAP Ariba's Sourcing cloud based solution has the greatest quantifiable ROI of its solutions,...
Read full review of SAP Ariba Procurement »
Ashraf Omar Hussein
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
Valuable Features: It's very user-friendly, easy for development, and faster learning, so when I implement...
Read full review of SAP BusinessObjects EPM [EOL] »
AshwinKumar
Senior Consultant, Predictive Analytics at a tech services company
Valuable Features: Ease of use. Can get results quickly. Intuitive understanding of different data types. Saves...
Read full review of SAP Predictive Analytics »
Vishal Jain
SAP Technical Lead at a tech services company
Valuable Features: Enrollment based on groups. • Improvements to My Organization: It helped our organization...
Read full review of Sybase Afaria [EOL] »
Managercc97
Manager at a tech services company
Valuable Features: If you are working in SAP projects, SAP BPM is a good fit. It has a lot of useful integrations...
Read full review of SAP NetWeaver BPM [EOL] »

Review 1 of 5

Customer Service

No Data Available

Michael Siconolfi
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »
Andre Bellamy
Business Analytics Consultant at a software R&D company
I haven't had to reach out to anybody for technical support.
Read full review of SAP Lumira »
Faisal Nawaz
SAP HCM/SuccessFactors Consultant at a tech services company
SAP is doing well for support.
Read full review of SuccessFactors »
Emil Beloglavec
Sr Solution Architect, Data at a manufacturing company
Customer Service: Satisfied. Technical Support: Needs improvement as far as responsiveness.
Read full review of SAP Data Services »
Bryan Eaves
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Alex Fridland
Database Senior Manager at a financial services firm
Average.
Read full review of SAP IQ »
Vishal Guthula
Analytics Consultant at a tech company
The tech support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Santhosh Somasekharan
Principal Consultant at a financial services firm
I would rate technical support average to good.
Read full review of SuccessFactors »
Anuj Chaturvedi
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP NetWeaver MDM [EOL] »
TechMgr3486
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Kun Shu Pai
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Mitchell Franklin
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Jose Osorio
e-Commerce Solution Architect at TATA Consultancy Services
Customer Service: Excellent. Technical Support: Equally excellent.
Read full review of SAP Hybris Commerce »
Anonymous User
SAP Innovation Analyst at a Consumer Goods
I would prefer more documentation with examples regarding the security and custom javascripts within Lumira. Other...
Read full review of SAP Lumira »
Angelika Hendrick
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Jam »
HeHR893021
Head HRM Technology at a manufacturing company
SAP technical support is good. However, for HANA, they still have to go a long way to go.
Read full review of SAP HCM »
Shashank Duvvuru
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Rolandas Burbulis
Senior BI Project Manager at a tech services company
SAP Support is next to useless in many cases. Out of more than 100 tickets created by a project team in one of my...
Read full review of SAP BusinessObjects Business Intelligence Platform »
PrincipalConsultant415
Principal Consultant - SAP HANA,BW,BusinessObjects BI at a tech services company
It's very good.
Read full review of SAP Lumira »
Daya Shankar Jha
Consultant at a tech services company
10/10 - technical support is brilliant.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Programmer305
Programmer / Reports Designer at a printing company
I haven’t used the customer service or technical support options other than searching for documentation on syntax....
Read full review of SAP Crystal Reports »
ITArchitectMgr298
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Senior Consultant at a tech consulting company
It's very good.
Read full review of SAP PowerDesigner »
missions2de7
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
SrHANAConsultant395
Sr BOBJ/HANA Consultant at a manufacturing company
It's good.
Read full review of SAP Crystal Reports »
Angela Meharg
Founder & CEO at a tech services company
I never use it because those folks don't even know as much about it as I do. However, if I encounter a bug, I will go...
Read full review of SAP Crystal Reports »
Lohith528
SAP Basis Team Lead at a manufacturing company
Customer Service: Customer service is poor. Technical Support: Technical support is poor.
Read full review of Sybase Afaria [EOL] »
Director850
Director at a tech consulting company
I've never needed to use customer service/technical support.
Read full review of SAP Crystal Reports »

Review 1 of 30

Technical Support

No Data Available

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