Compare Aspect vs SAP | IT Central Station

Aspect	SAP Based on 272 reviews.
Sample Customers
Aspect Unified IP: Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com Aspect Call Center ACD: CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem	SAP Business Communications Manager: Kaeser Kompressoren
Popular Solutions
	SAP BusinessObjects Business Intelligence Platform 20 reviews SAP Crystal Reports 15 reviews SAP SuccessFactors 14 reviews
Top Comparisons
Cisco CVP vs. Aspect Unified IP Compared 28% of the time. Avaya Call Center vs. Aspect Call Center ACD Compared 38% of the time.	Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 37% of the time.
Top Industries
No Data Available	Financial Services Firm 18% Manufacturing Company 10% Energy/Utilities Company 6% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Ashraf Omar Hussein
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
What is most valuable?: It's very user-friendly, easy for development, and faster learning, so when I implement...
Read full review of SAP BusinessObjects EPM [EOL] »
Bryan Eaves
Partner, Consultant, and Independent Contractor
What is most valuable?: SAP Ariba's Sourcing cloud based solution has the greatest quantifiable ROI of its...
Read full review of SAP Ariba Procurement »
Zjaen Coetzee
Data Management at a tech services company
What is our primary use case?: So far, this solution has performed well. The only thing that is bothersome is end...
Read full review of SAP NetWeaver »
Anonymous User
SAP consultant at a tech services company
What is most valuable?: I like the core functionality of what IBM provides, like provisioning the triggers. Also,...
Read full review of SAP NetWeaver Identity Management »
KerryMaidment Grocke
Enterprise Architect at a energy/utilities company
What is most valuable?: SAP Business Suite is an Enterprise Management tool enabling end to end management of most...
Read full review of SAP Business Suite »

Review 1 of 5

Customer Service

No Data Available

Engin IŞIK
SAP BI Systems Supervisor at a maritime company
I rate technical support so highly because of its being an old product.
Read full review of SAP Business Warehouse »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal »
Bryan Eaves
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Giuseppe Platania
Enterprise Architect at a tech services company
Customer Service: Customer service is good... for a price. Technical Support: Technical support is good... for a price.
Read full review of SAP PowerDesigner »
Faisal Nawaz
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Anonymous User
Senior SAP SYBASE/SQL SERVER DBA at a financial services firm
The experts on Sybase IQ were very few in number, but they were really knowledgeable.
Read full review of SAP IQ »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
SeniorBIAdmin762
Senior Business Intelligence Tools Administrator at a healthcare company
Customer support is spotty at best, and when they do get involved it has to be according to the support person's...
Read full review of SAP Crystal Reports »
Anonymous User
User at a pharma/biotech company
Customer Service: Their customer service is average. Technical Support: Their technical support is average.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Hcm Team Lead at a tech services company
I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often...
Read full review of SAP SuccessFactors »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Consultant at a tech consulting company
It's very good.
Read full review of SAP PowerDesigner »
Anonymous User
SAP BO/BI Architect at a tech services company
Sometimes it's average, and sometimes it's excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
IT Senior Programmer Analyst at a transportation company
We have not used any support from SAP that I am aware of.
Read full review of SAP Crystal Reports »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
SAP HANA Architect Associate at a tech services company
The level of customer service is good, but the speed and quality of their responses vary each time.
Read full review of SAP Lumira »
Anonymous User
Sr BOBJ/HANA Consultant at a manufacturing company
It's good.
Read full review of SAP Crystal Reports »
Anonymous User
Sr Solution Architect, Data at a manufacturing company
Customer Service: Satisfied. Technical Support: Needs improvement as far as responsiveness.
Read full review of SAP Data Services »
Anonymous User
Senior Reporting Consultant at a tech services company
Customer Service: You try not to contact SAP, just Google search for answers to your problems. Technical Support: You...
Read full review of SAP Crystal Reports »
Anonymous User
Manager, Enterprise Reporting Systems, Information Technology
On a scale of one to five, with five being outstanding and one being horrible, I'd say technical support rates a four.
Read full review of SAP Lumira »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
Anonymous User
Director at a tech consulting company
I've never needed to use customer service/technical support.
Read full review of SAP Crystal Reports »
Anonymous User
Technical Leader at a tech company
We have used technical support for probably one or two instances but for nothing major as such. They were quite...
Read full review of SAP SuccessFactors »
Anonymous User
SAP Application Specialist at a Consumer Goods
A lot of errors could not be solved by us and our implementation partner which forced us to not be able to go-live....
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira »
HeHR893021
Head HRM Technology at a manufacturing company
SAP technical support is good. However, for HANA, they still have to go a long way to go.
Read full review of SAP HCM »

Review 1 of 30

Technical Support

No Data Available

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