Compare Astute vs Freshworks | IT Central Station

Astute	Freshworks Based on 4 reviews.
Overview
Astute Solutions is a U.S.-based software company that develops customer service and knowledge management software for consumer-focused, medium to large companies. The privately held company is headquartered in Columbus, Ohio. Astute Solutions' software and services were developed to help companies improve the quality of their customer service interactions while gaining insight into their consumers' needs. The company's suite of applications includes customer relationship management, knowledge management, call center/contact center automation, and social CRM.	Information Not Available
Sample Customers
Astute ePowerCenter: McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe Astute Knowledge: Aer Lingus, B&G Foods, Ford Motor Company	Freshdesk: Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember Freshsales: Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Popular Solutions
	Freshdesk 2 reviews Freshservice 2 reviews
Top Comparisons
Freshdesk vs. Astute ePowerCenter Compared 40% of the time.	JIRA Service Desk vs. Freshdesk Compared 11% of the time. Pipedrive vs. Freshsales Compared 57% of the time.
Top Industries
No Data Available	Financial Services Firm 19% Retailer 11% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Bart Glowacki
Operations Manager at a retailer
Valuable Features: Freshdesk works out great for us because it can be accessed from anywhere where there's an...
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Rodolphe Malaguti
Presales Engineer at a tech services company
Valuable Features: The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to...
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Review 1 of 2

Customer Service

No Data Available

Bart Glowacki
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
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Rodolphe Malaguti
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Marlon Brando Bermejo
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Harshit Pahuja
Business Development Executive at Overcart
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Senior Technical Analyst at a software R&D company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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HeadITSvcs382
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Technical Support

No Data Available

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