Compare Atlassian vs LiveChat | IT Central Station

Atlassian Based on 57 reviews.	LiveChat Based on 2 reviews.
Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.	Information Not Available
Sample Customers
JIRA Service Desk: mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada	LiveChat: Our product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Popular Solutions
Atlassian Confluence 23 reviews JIRA 21 reviews HipChat 6 reviews	LiveChat 2 reviews
Top Comparisons
ServiceNow vs. JIRA Service Desk Compared 16% of the time.	chat.io vs. LiveChat Compared 15% of the time.
Top Industries
Financial Services Firm 19% Comms Service Provider 9% Manufacturing Company 9% Retailer 5%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IVerlaek
Director at a tech services company
Primary Use Case: Optimizing the IT and support departments to handle tickets without "going under" in the amount...
Read full review of JIRA Service Desk »
Steve Surya
Solutions Architect at a tech services company
Primary Use Case: I use Trello for project management along with my team. It is used for managing projects with...
Read full review of Trello »
Jan Swaelens
Solution Management at a software R&D company
Valuable Features: We are very fond of the flexibility it offers in terms of setting up our builds. We have a wide...
Read full review of Bamboo »
Alexander Dobry
Fachbereichsleiter
Primary Use Case: We run pilots and product development using this for Agile and Scrum applications, in mechatronic...
Read full review of JIRA »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
Valuable Features: Clustering: The ability to run your Bitbucket instance on a cluster of multiple nodes (connected...
Read full review of Bitbucket Data Center »

Review 1 of 5

Karlo Koscak
Director of Global Support at a hospitality company
Valuable Features: As a manager I use all features, but reporting and setting are my personal favorites because...
Read full review of LiveChat »

Review 1 of 1

Customer Service

Joe Bush
Director of Client Success, Co-Founder at a tech services company
Customer Service: Responsive and to the point. Also extensive knowledge base which is useful for most queries....
Read full review of Atlassian Confluence »
Joe Friedrichsen
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Customer Service: Most of their customer service comes from the community. Robust community of evangelists who...
Read full review of JIRA »
Jacob Samson Schlüter
Project Manager
I would give technical support a rating of 9 out of 10.
Read full review of Atlassian Confluence »
AHMJ Tromp
Software Development Consultant at a financial services firm
Customer Service: I'm satisfied, 8/10. Technical Support: I'm satisfied, 8/10.
Read full review of Bamboo »
Hristo Damyanov
Systems/Applications Specialist
Customer Service: I find the customer sevice limited. Technical Support: Technically speaking they have just enough...
Read full review of Atlassian Confluence »
Milo Grika
Senior Technical Writer at a tech services company
I would give them 8 out of 10. But first and second level support are email only!
Read full review of Atlassian Confluence »
Gianni Rigoni
Digital Engagement Manager
I have not personally been in touch with support, but I think the support is very good. I haven't heard anything...
Read full review of JIRA »
Vigneshraj Tinnanur
Technical Test Lead at a tech services company
Customer Service: I'm unable to comment on this. Technical Support: I'm unable to comment on this.
Read full review of Atlassian Confluence »
Shirley Cohen
Project Manager & Application Engineer at a tech vendor
I would give the technical support a 8/10 rating.
Read full review of Atlassian Confluence »
Aimee White
Website and EComm at a retailer
I've not had need to contact the customer support team so I suppose that is a good thing.
Read full review of JIRA »
Jonathan Machado
Senior Test Engineer at a venture capital & private equity firm
Right now, we have a technician, a specialist, in another country that works closely for JIRA. So, we don't have...
Read full review of JIRA »
Mehmet Kazgan
CEO at a healthcare company
Customer Service: 9/10 Technical Support: 8/10
Read full review of JIRA »
Arunkumar Vijayakumar
Project Manager at a tech company
Customer Service: Very good but I have some feedback with respect to the support. 1) Currently, we have a limitation...
Read full review of Bitbucket Server »
IVerlaek
Director at a tech services company
Atlassian only has a very expensive enterprise support contract. Phone calls to Atlassian will always be sales...
Read full review of JIRA Service Desk »
Anonymous User
Senior Build & Release Engineer at a non-tech company
Customer Service: 7/10 - sometimes you just want to talk to someone over the phone, but this isn't very easy with...
Read full review of Bamboo »
Engineer5dab
Engineering Operations Lead at a financial services firm
Support is very fast, helpful, and friendly.
Read full review of HipChat »
rdmanager94851
R&D manager at a engineering company
In the past, I had training from the distributors and it was okay. The tool is very easy to use. What is important is...
Read full review of JIRA »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
Technical support has been good, so far. We are getting support and answers on time.
Read full review of Bitbucket Data Center »
Anonymous User
Tech Director at a tech company
Technical support is very good.
Read full review of Atlassian Confluence »
Anonymous User
CEO
Customer Service: 9/10 Technical Support: 9/10
Read full review of Atlassian Confluence »
Anonymous User
Senior Test Analyst at a maritime company
Customer Service: I did not need to contact customer service. Technical Support: I did not need to contact technical...
Read full review of JIRA »
ITDeveloper20
IT Developer at a financial services firm
We haven't used it.
Read full review of JIRA »
Anonymous User
Systems Architect
We had some issues regarding release upgrades, but they were sorted out as fast as could be expected.
Read full review of Atlassian Confluence »
Anonymous User
Lead Release Engineer at a tech vendor
Atlassian support is usually pretty good in my experience.
Read full review of Bamboo »
Anonymous User
Systems Architect at a comms service provider
Customer Service: Mixed. We’ve experienced really great Atlassian support from several years ago. As Atlassian grew,...
Read full review of Bitbucket Server »
Nina Schweigert
Test Manager
Technical support is good. We use Beecom as the provider.
Read full review of JIRA »
Anonymous User
Technical QA Lead in HPE NGA Synchronizer at a tech vendor
Haven't used it.
Read full review of JIRA »
ITmanager14559
IT Manager
Customer Service: Customer service has not been helpful but I have not minded since the wiki documentation and...
Read full review of JIRA »
Anonymous User
Manager Ops ID Solutions at a tech services company
Technical support is generally very good. I must say though, that Atlassian’s success has made the company less...
Read full review of Atlassian Confluence »
Anonymous User
Resource Manager / JIRA System Admin
Customer Service: I would give it high marks. From an account service standpoint, all of my questions and requests...
Read full review of JIRA »

Review 1 of 30

Joe Bush
Director of Client Success, Co-Founder at a tech services company
Customer Service: Best in the business! If they can't help there and then they will log a ticket and have someone...
Read full review of LiveChat »
Chamakhe Maurieni
CEO at a logistics company
Great guys. There was a time we had issues with our credit card, and they extended our subscription by three weeks...
Read full review of LiveChat »
Karlo Koscak
Director of Global Support at a hospitality company
Customer Service: They really try hard to help you ASAP, from my personal experience they are fast, reliable and...
Read full review of LiveChat »
Anonymous User
Owner at a non-tech company
Customer Service: 100+, I have access at anytime and they are extremely responsive. Technical Support: Have never...
Read full review of LiveChat »
Anonymous User
Customer Service Rep at a healthcare company
Customer Service: Top notch support! They have always been very helpful within a short period of time from when I...
Read full review of LiveChat »
Anonymous User
Head of Support at a comms service provider
Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions...
Read full review of LiveChat »

Review 1 of 6

Technical Support

No Data Available

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