Compare Atlassian vs LiveChat | IT Central Station

Atlassian Based on 125 reviews.	LiveChat Based on 6 reviews.
Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.	Information Not Available
Sample Customers
JIRA Service Desk: mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada	LiveChat: Our product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Popular Solutions
Atlassian Confluence 21 reviews JIRA 21 reviews HipChat 4 reviews	LiveChat 2 reviews
Top Comparisons
ServiceNow vs. JIRA Service Desk Compared 17% of the time.	chat.io vs. LiveChat Compared 15% of the time.
Top Industries
Financial Services Firm 20% Manufacturing Company 9% Comms Service Provider 9% Retailer 5%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nitish Kamal
Atlassian Expert - Jira/Confluence Ninja at a tech services company
What is most valuable?: Unlimited group chat rooms Group video chat Screen sharing Security Persistent messaging...
Read full review of HipChat »
Jan Swaelens
Solution Management at a software R&D company
What is most valuable?: We are very fond of the flexibility it offers in terms of setting up our builds. We have a...
Read full review of Bamboo »
IVerlaek
Director at a tech services company
What is our primary use case?: Optimizing the IT and support departments to handle tickets without "going under" in...
Read full review of JIRA Service Desk »
Sof32Eng890
Software Engineer at a tech services company
What is our primary use case?: My primary use case for Jira Portfolio is mainly resourcing capacity managements. ...
Read full review of JIRA Portfolio »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
What is most valuable?: Clustering: The ability to run your Bitbucket instance on a cluster of multiple nodes...
Read full review of Bitbucket Data Center »

Review 1 of 5

Karlo Koscak
Director of Global Support at a hospitality company
What is most valuable?: As a manager I use all features, but reporting and setting are my personal favorites...
Read full review of LiveChat »

Review 1 of 1

Customer Service

Joe Friedrichsen
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Customer Service: Most of their customer service comes from the community. Robust community of evangelists who...
Read full review of JIRA »
Benjamin Lau
Principal Build and Release Engineer at a software R&D company
Technical support was okay. I felt like it took a long time for issues to get resolved and they seemed to get...
Read full review of HipChat »
IVerlaek
Director at a tech services company
Atlassian only has a very expensive enterprise support contract (>$100K) or email/JIRA-Ticket support. That support...
Read full review of JIRA Service Desk »
Valentin Höbel
Senior Consultant IT Infrastructure at a tech consulting company
I didn't get in touch with Atlassian yet. But they have an awesome wiki and Q&A section.
Read full review of Atlassian Confluence »
William Scarce
Mgr, IT Development - Collaboration Platforms
Technical support gets a rating of 5/5. We pay for Premier support. It covers ALL Atlassian products. If these...
Read full review of Atlassian Confluence »
Arunkumar Vijayakumar
Project Manager at a tech company
Customer Service: Very good but I have some feedback with respect to the support. 1) Currently, we have a limitation...
Read full review of Bitbucket Server »
Nitish Kamal
Atlassian Expert - Jira/Confluence Ninja at a tech services company
Atlassian has an impressive technical support team who has fixed our issues within the agreed SLA.
Read full review of HipChat »
Hristo Damyanov
Systems/Applications Specialist
Customer Service: I find the customer sevice limited. Technical Support: Technically speaking they have just enough...
Read full review of Atlassian Confluence »
Zaina Ajakie
Agile Coach & Sr. Project Manager at a retailer
Customer Service: Customer service is excellent, although they are only available via email. Technical Support:...
Read full review of JIRA »
Andrew Fadeev
Head of Atlassian product line at a consultancy
Customer Service: Atlassian's service desk is very friendly. Technical Support: They quickly resolve all of our...
Read full review of Atlassian Confluence »
Milo Grika
Senior Technical Writer at a tech services company
I would give them 8 out of 10. But first and second level support are email only!
Read full review of Atlassian Confluence »
Avinash Behera
Associate Tech Lead
I haven't called them, but we use their technical support system by submitting a ticket. I would rate it as eight out...
Read full review of Bitbucket »
Joe Bush
Director of Client Success, Co-Founder at a tech services company
Customer Service: Responsive and to the point. Also extensive knowledge base which is useful for most queries....
Read full review of Atlassian Confluence »
Aimee White
Website and EComm at a retailer
I've not had need to contact the customer support team so I suppose that is a good thing.
Read full review of JIRA »
AaronKo1
Principal Program Manager at a Consumer Goods
Customer Service: Customer service is good. Response to support requests were fairly quick. Technical Support:...
Read full review of JIRA »
Mehmet Kazgan
CEO at a healthcare company
Customer Service: 9/10 Technical Support: 8/10
Read full review of JIRA »
Jacob Samson Schlüter
Project Manager
I would give technical support a rating of 9 out of 10.
Read full review of Atlassian Confluence »
Jonathan Machado
Senior Test Engineer at a venture capital & private equity firm
Right now, we have a technician, a specialist, in another country that works closely for JIRA. So, we don't have...
Read full review of JIRA »
Anonymous User
Test Manager
Technical support is good. We use Beecom as the provider.
Read full review of JIRA »
Anonymous User
Head of Central Applications at a tech services company
Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed....
Read full review of Atlassian Confluence »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10 Technical Support: 7/10
Read full review of JIRA »
Anonymous User
SVP Information Services at a tech company
Customer Service: They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support...
Read full review of Atlassian Confluence »
Anonymous User
Systems Architect at a comms service provider
Customer Service: Mixed. We’ve experienced really great Atlassian support from several years ago. As Atlassian grew,...
Read full review of Bitbucket Server »
Scott Warnick
Integration Engineer at a tech services company
We have a team who administrates technical support. They handle this interaction with JIRA. Sometimes it takes a...
Read full review of JIRA »
ITDeveloper20
IT Developer at a financial services firm
We haven't used it.
Read full review of JIRA »
rdmanager94851
R&D manager at a engineering company
In the past, I had training from the distributors and it was okay. The tool is very easy to use. What is important is...
Read full review of JIRA »
SearchCXSupport463
Search CX Support Engineer at a tech company
The technical support was slightly above average.
Read full review of HipChat »
Guilherme Yoshikazu Saito Machado
IT Specialist at a manufacturing company
I have never used technical support.
Read full review of Atlassian Confluence »
Anonymous User
End User Support Engineer at a tech vendor
I would give technical support a rating of 5/10.
Read full review of HipChat »
Anonymous User
Resource Manager / JIRA System Admin
Customer Service: I would give it high marks. From an account service standpoint, all of my questions and requests...
Read full review of JIRA »

Review 1 of 30

Chamakhe Maurieni
CEO at a logistics company
Great guys. There was a time we had issues with our credit card, and they extended our subscription by three weeks...
Read full review of LiveChat »
Karlo Koscak
Director of Global Support at a hospitality company
Customer Service: They really try hard to help you ASAP, from my personal experience they are fast, reliable and...
Read full review of LiveChat »
Joe Bush
Director of Client Success, Co-Founder at a tech services company
Customer Service: Best in the business! If they can't help there and then they will log a ticket and have someone...
Read full review of LiveChat »
Anonymous User
Head of Support at a comms service provider
Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions...
Read full review of LiveChat »
Anonymous User
Owner at a non-tech company
Customer Service: 100+, I have access at anytime and they are extremely responsive. Technical Support: Have never...
Read full review of LiveChat »
Anonymous User
Customer Service Rep at a healthcare company
Customer Service: Top notch support! They have always been very helpful within a short period of time from when I...
Read full review of LiveChat »

Review 1 of 6

Technical Support

No Data Available

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