Atlassian Reviews

Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung
Real User
Top 5Leaderboard
An User-Friendly Cloud-based Issue Tracking Solution
Pros and Cons
  • "The monitoring, flexibility and tracking are really good in Jira."
  • "When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect."

What is our primary use case?

Jira is used for all the project management, on all the stages of project management. So then we create a Kanban board and move on to creating the stories.

We create the story points, break down the requirements, and then create the Sprint accordingly. Based on that, we can manage in Jira how many user stories we will pick in what Sprint. And based on the dependencies of the user stories, this is the flexibility that Jira provides. Then we have also got various, you know, sub-tasks, which we have to complete to accomplish the DoD (Definition of Done). We can mark the Sprint as complete when these particular tasks are completed. So that gives very good monitoring of the project where the project is

going on.

When it comes to the testing part, so testing is end-to-end on Jira. We can take the user stories based on the acceptance criteria. The test cases are created in Jira, and the business analyst team reviews those test cases. Based on their feedback, the test cases are updated. Those test cases are being executed. So there is clear tracking of the test execution, and all the test cases are also linked with the user storage. We have end-to-end tracking of what test case is executed for what user story. So that is the best part of Jira.

What is most valuable?

The monitoring, flexibility and tracking are really good in Jira.

What needs improvement?

When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.

For how long have I used the solution?

I have been using Jira for eight years. 

What do I think about the stability of the solution?

Jira is a stable product. I have seen the growth in the solution’s stability for the last eight years. The current version is quite stable and is a robust system.

What do I think about the scalability of the solution?

Overall, the solution is scalable. Jira is quite easy to scale. If we have five projects working on Jira and we have about five more projects to be incorporated, it's easy to install Jira for those five projects as well. Presently, twenty five thousand users are using Jira. 

How are customer service and support?

We have been using this for the last eight years and we are quite accustomed to that. We don’t need much support from Jira or Atlassian. Yes, but we have got an enterprise version of that, and their support is quite quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using HPE Quality Management Tool.

How was the initial setup?

The initial setup of Jira is very easy. I have been an administrator, so I would say that because used to it. But in comparison to other systems, yeah, it’s quite easy and user-friendly. The deployment takes two to three days of time. Forty people are required for the maintenance of the solution.

What about the implementation team?

I implemented it myself as an administrator of Jira.

What's my experience with pricing, setup cost, and licensing?

Compared to the value Jira provides, it’s not that expensive. It has an yearly licensing cost.

What other advice do I have?

Use all the reports which are generated. You have to make a system for the process. Here is a small example during a subtask. The time input via the source is not mandatory. But you have to make it mandatory either from the back end.

You’ll not be able to fetch the reports on the performance, the health of the project, capacity management, or IT management if the data is not input properly. So this is something which people most people don’t take care of as a Jira planning. But when you plan a project, you have to plan these things.

I rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Atlassian Questions

JOHN SLIWINSKI - PeerSpot reviewer
JOHN SLIWINSKI
Cyber Portfolio Contractor Lead at Raytheon Technologies
Mar 02 2024

Hi,

I am a Cyber Portfolio Contractor Lead at Raytheon Technologies, a manufacturing company with 10,001+ employees.

What are the main differences between Jira Align and Azure DevOps? Which has better value? 

Thanks for the help!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Mar 01 2024

Hi Everyone,

What do you like most about JIRA Service Management?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Mar 01 2024

Please share with the community what you think needs improvement with JIRA Service Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Mar 01 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Mar 01 2024

If you were talking to someone whose organization is considering JIRA Service Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 27 2024

Hi Everyone,

What do you like most about Bitbucket Server?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 27 2024

Please share with the community what you think needs improvement with Bitbucket Server.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 27 2024

If you were talking to someone whose organization is considering Bitbucket Server, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 15 2024

Hi Everyone,

What do you like most about Trello?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 15 2024

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 15 2024

Please share with the community what you think needs improvement with Trello.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 15 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 15 2024

If you were talking to someone whose organization is considering Trello, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 13 2024

Hi Everyone,

What do you like most about Jira Align?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 13 2024

Please share with the community what you think needs improvement with Jira Align.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 13 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 13 2024

If you were talking to someone whose organization is considering Jira Align, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 13 2024

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 08 2024

Hi Everyone,

What do you like most about JIRA Portfolio?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 08 2024

Please share with the community what you think needs improvement with JIRA Portfolio.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 08 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 08 2024

If you were talking to someone whose organization is considering JIRA Portfolio, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Jan 24 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Jan 24 2024

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 26 2023

Hi Everyone,

What do you like most about Bitbucket?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 26 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 26 2023

Please share with the community what you think needs improvement with Bitbucket.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 26 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 26 2023

If you were talking to someone whose organization is considering Bitbucket, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 22 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 22 2023

Please share with the community what you think needs improvement with Jira.

What are its weaknesses? What would you like to see changed in a future version?

reviewer1208085 - PeerSpot reviewer
reviewer1208085Jira is a project management tracking tool, and it would be great to see… more »
96 Answers
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 22 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 22 2023

If you were talking to someone whose organization is considering Jira, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 22 2023

Hi Everyone,

What do you like most about Jira?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 15 2023

Hi Everyone,

What do you like most about Atlassian Confluence?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 15 2023

Please share with the community what you think needs improvement with Atlassian Confluence.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 15 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 15 2023

If you were talking to someone whose organization is considering Atlassian Confluence, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 22 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 10 2023

Hi Everyone,

What do you like most about Bamboo?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 10 2023

Please share with the community what you think needs improvement with Bamboo.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Nov 10 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Nov 10 2023

If you were talking to someone whose organization is considering Bamboo, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 03 2023

Hi Everyone,

What do you like most about Atlassian Crowd?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 03 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 03 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Nov 03 2023

If you were talking to someone whose organization is considering Atlassian Crowd, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Nov 03 2023

Please share with the community what you think needs improvement with Atlassian Crowd.

What are its weaknesses? What would you like to see changed in a future version?

Ivonne Borloz - PeerSpot reviewer
Ivonne Borloz
Project Office Supervisor at PBS
Oct 27 2023
Hi community,  I am a Project Office Supervisor at a medium-sized computer software company. I want to implement Jira, but I have some concerns about projects that are a mix of waterfall and agile. In some of my company projects, we need to follow mixed projects. Some parts are int...
Read More »
Gary Craven - PeerSpot reviewer
Gary Craven I’m glad you’re interested in using Jira for your project management needs… more »
3 Answers
JohnLamb - PeerSpot reviewer
JohnLamb
Works at Entropi3
Oct 21 2023
Hi community,  I work for a consulting company and am currently researching equivalent tools to use instead of Atlassian Confluence and Jira. What are the equivalent Microsoft tools to Atlassian Confluence and Jira? Which solution do you prefer and why? Thank you for your help.
Read More »
JohnLamb - PeerSpot reviewer
JohnLamb
Works at Entropi3
Oct 21 2023
Hi community,  I work for a consulting company and am currently researching equivalent tools to use instead of Atlassian Confluence and Jira. What are the equivalent Microsoft tools to Atlassian Confluence and Jira? Which solution do you prefer and why? Thank you for your help.
Read More »
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Oct 19 2023

Hi Everyone,

What do you like most about Opsgenie?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Oct 19 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Oct 19 2023

Please share with the community what you think needs improvement with Opsgenie.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Oct 19 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Oct 19 2023

If you were talking to someone whose organization is considering Opsgenie, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Oct 10 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 29 2023

Hi Everyone,

What do you like most about Atlassian SourceTree?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Sep 29 2023

Please share with the community what you think needs improvement with Atlassian SourceTree.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Sep 29 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Sep 29 2023

If you were talking to someone whose organization is considering Atlassian SourceTree, what would you say?

How would you rate it and why? Any other tips or advice?

Sukanya Choudhury - PeerSpot reviewer
Sukanya Choudhury
Works
Hello all, At the moment, I'm researching how to integrate both Jira and Aha! (https://www.aha.io/ - a product development software) with TIBCO Spotfire.  Have anyone of you done it before? If so, I'm looking for some information on connectors (or any relevant inform...
Read More »
Saif Sebai - PeerSpot reviewer
Saif Sebai
Program Management Office Lead at Tabadul
Hello community,  I am a Program Management Office Lead at a medium-sized tech consulting company. We plan to replace Microsoft EPM with JIRA and big picture/Tempo plugins.  Which product do you prefer: Jira Vs Microsoft EPM? What are the differences between these two products? Wha...
Read More »
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

reviewer2160720 - PeerSpot reviewer
Key Account Manager at a tech services company with 51-200 employees
Hello community, I have a customer who is using Ivanti for service management but due to a merger is migrating to Jira Service Management. Their Ivanti system has a high level of automation, including - adding/deleting/modifying users within AD groups and distribution/application lists, crea...
Read More »
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about Atlassian ALM?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with Atlassian ALM.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering Atlassian ALM, what would you say?

How would you rate it and why? Any other tips or advice?

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

Names I have heard thrown around include Trello, Asana, and Monday.com, although I am open to other suggestions.

What is the difference between the different softwares? Which would you recommend and why? TIA!

Harshal Vora - PeerSpot reviewer
Harshal Vora
Principal Solutions Architect at InfoStretch
Hello community, I work as the Principal Solutions Architect at a Tech Services Company. Currently, I'm looking for a test management tool that integrates well with Jira (~50 users) and I'm considering Micro Focus ALM Quality Center and TestRail. Which of these ...
Read More »
it_user209856 - PeerSpot reviewer
Testing Manager at a manufacturing company with 1,001-5,000 employees
Before I started at my company, they had tried integrating ALM with JIRA and it did not work completely as expected. However, we're now using ALM 12.20 and I came across the JIRA integrator offered by HP directly. I would like to hear from someone who has first hand experience implementing this o...
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Bharath Venkatesh - PeerSpot reviewer
Bharath VenkateshHi Krunal Yes, you can integrate HP ALM/Quality Center with Atlassian JIRA… more »
it_user229578 - PeerSpot reviewer
it_user229578Hi Paul Trying ConnectALL is easy. No legal forms to sign, etc. Just fill… more »
it_user224574 - PeerSpot reviewer
it_user224574Building the integration isn't the hardest part, we've built a few integrations… more »
27 Answers
Janet Staver - PeerSpot reviewer
Janet Staver
Tech Blogger
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)
How does Microsoft Teams compare with Altassian Confluence? Which would you choose and why?
Read More »
Tom - PeerSpot reviewer
TomBecause Microsoft Teams is not a wiki, therefore it makes no sense to compare it… more »
2 Answers
it_user581931 - PeerSpot reviewer
Manager of IT Connectivity at a healthcare company with 51-200 employees
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into...
Read More »
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

Why?

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi Netanya Basically , it all depends on the use cases for your environment… more »
Telly Shackelford - PeerSpot reviewer
Telly ShackelfordI haven't tried Micro Focus ALM Octane.  I have tried Jira and I like it.
Stefan Berchtold - PeerSpot reviewer
Stefan BerchtoldMy personal opinion If you are a startup/small company with small teams, Jira… more »
3 Answers
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

How would you decide between the two?

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHad made a comparison some time back, Hope this will clarify which fits the… more »
Leah Fainchtein Buenavida - PeerSpot reviewer
Leah Fainchtein BuenavidaJira is a great centralized tool for just about everything, from local team… more »
3 Answers
Ian McInally - PeerSpot reviewer
Ian McInally
Works at HCA Healthcare UK

Hello community, 

I work at a healthcare company with 1000+ employees.

From a test planning and test management perspective, tracking requirements to tests, to defects, which one is the best tool and why: MS DevOps or Jira?

Thanks in advance for your assistance.

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHI @Ian McInally ​ Had made this comparison some time back, hope this helps… more »
1 Answer
reviewer1603851 - PeerSpot reviewer
Works at TUBITAK
Hi community, I am doing research about data transfer from Wiki to (an existed) Confluence structure. There are some recommendations for Universal Wiki Converter but we do not want to deal with scripts too much. And we are not sure whether we can rely on them or not....
Read More »
Evgeny Belenky - PeerSpot reviewer
Evgeny BelenkyHi @WiseCat, @Sebastian Lawrence ​and @Lindsay Fifield. Can you possibly chime… more »
1 Answer
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about JIRA?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about JIRA Service Desk?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with JIRA Service Desk.

What are its weaknesses? What would you like to see changed in a future version?

Neal Fischer - PeerSpot reviewer
Neal FischerHaving the ability to post attachments and easily review documents via an… more »
20 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering JIRA Service Desk, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about JIRA Service Manager?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with JIRA Service Manager.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering JIRA Service Manager, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about OpsGenie?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with OpsGenie.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering OpsGenie, what would you say?

How would you rate it and why? Any other tips or advice?

it_user573357 - PeerSpot reviewer
Solutions Director at a tech services company with 1,001-5,000 employees
We use QTP scripts to perform our SAP automation. Our challenge is reducing the cost of Application Lifecycle Management licensing and moving towards open-source or low-cost tools. With more continuous integration (CI) and continuous delivery/deployment (CD) pipelines, JI...
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it_user529569 - PeerSpot reviewer
it_user529569On my experience you can do this but through Jenkins or Bamboo and ALM plugin… more »
Brian Le Suer - PeerSpot reviewer
Brian Le SuerWe recognize that many of our customers are trying to reduce their costs by… more »
it_user159375 - PeerSpot reviewer
it_user159375Probably not enough details to answer the question. One main advice is to… more »
11 Answers
FARS ERwan - PeerSpot reviewer
FARS ERwan
Works

I have experience working in the education sector. 

We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs? 

Thanks! I appreciate the help.

David Shimberg - PeerSpot reviewer
David ShimbergI don’t know the answer, but I assume JIRA will be significantly less money.
Jose Velez - PeerSpot reviewer
Jose VelezJIRA Service Desk gives you a better monetary deal.
reviewer761322 - PeerSpot reviewer
reviewer761322If you need an ITIL aligned helpdesk system, codeless customizations and… more »
6 Answers
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What needs improvement with JIRA?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What is your primary use case for JIRA?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What is your experience regarding pricing and costs for JIRA?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What advice do you have for others considering JIRA?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is JIRA vs Micro Focus ALM. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between JIRA and Micro Focus ALM? Which of these two solutions would you recommend ...
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Maribell Sabik - PeerSpot reviewer
Maribell SabikI don't know enough about Micro Focus ALM but based from what I have seen it… more »
Charuta Deshpande - PeerSpot reviewer
Charuta DeshpandeMicro Focus ALM is a complete Test Management tool that can cover Requirements… more »
Ben Sellier - PeerSpot reviewer
Ben SellierIt all depends on your context. In my case, I work for a big company with quite… more »
4 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is AgileCraft vs JIRA. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between AgileCraft and JIRA? Which of these two solutions would you recommend to a ...
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Duane Edghill - PeerSpot reviewer
Duane EdghillSome of the fundamental difference between AgileCraft & Jira are 1) Jira was… more »
Jeff Mathers - PeerSpot reviewer
Jeff MathersAgree with Duane's comments for the most part. The two tools serve very… more »
2 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is JIRA vs Microsoft Azure DevOps. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between JIRA and Microsoft Azure DevOps? Which of these two soluti...
Read More »
Aaron Ibanez Werthermann - PeerSpot reviewer
Aaron Ibanez WerthermannThe biggest difference between Jira vs Microsoft Azure Devops is that you need… more »
Mohamed Sadek - PeerSpot reviewer
Mohamed SadekMicrosoft Azure DevOps give us the capability to manage the complete SDLC… more »
Jörg Weis - PeerSpot reviewer
Jörg WeisIt depends on what you are going to implement. The complete Atlassian Suite can… more »
4 Answers
it_user651369 - PeerSpot reviewer
Works at a manufacturing company with 201-500 employees
We are planning to use HP ALM version 12.5. I was looking at their APIs http://alm-help.saas.hpe.com/e... Q1. Has anyone done integration with Confluence using HP ALM APIs? Q2. Was there an added value to this than just viewing the results from ALM dashboard?
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it_user671175 - PeerSpot reviewer
PHP Web Developer at a tech services company with 11-50 employees

Does JIRA ticketing product cover all HIPAA Privacy and Security rule requirements?

it_user580929 - PeerSpot reviewer
QA Lead at a tech company with 51-200 employees
Hi, I am doing a POC on QC JIRA Integration, for which I am using HPE  ALM Synchronizer. If anyone has used it, I would like to know about following questions: 1. When I set up a link between a QC  project and JIRA project when both of the projects have existing reco...
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it_user231321 - PeerSpot reviewer
Product Manager at a tech services company with 1,001-5,000 employees
I am looking for a compelling business case to migrate from TopDesk Service and Development Desk to JIRA Service Desk. The effort and tools to perform a migration need to be simple and cost/time effective.For the business case, I would like to study a customer case + a before and after rating.Can...
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Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)
Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)