Atlassian vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Atlassian
Based on 163 reviews.
ServiceNow
Based on 110 reviews.
Top Comparisons
Compared 19% of the time.
Compared 5% of the time.
Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
JIRA Service Desk: mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
JIRA Portfolio: Rosetta Stone, Sprint, UBS, Workday, Expedia, J.P. Morgan
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow IT Business Management: Proximus, UNT SYSTEM, SAP SuccessFactors
Popular Solutions
Top Industries
Software R&D Company
26%
Financial Services Firm
11%
Comms Service Provider
10%
Manufacturing Company
10%
Software R&D Company
29%
Comms Service Provider
9%
Financial Services Firm
6%
Manufacturing Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Review 1 of 30
Technical Support
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