Compare Aurea vs Centreon

Aurea

Based on 12 reviews.

Centreon

Based on 27 reviews.

Sample Customers

Centreon

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Popular Solutions

1 reviews

0 reviews

0 reviews

6 reviews

Top Industries

Comms Service Provider

16%

Financial Services Firm

13%

Computer Software Company

13%

Real Estate/Law Firm

Comms Service Provider

19%

Computer Software Company

15%

Government

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

William Johan Badenhorst
Engineering Manager at a tech services company
We use it for standard monitoring of 300 to 400 devices, the usual Windows and Linux servers and network equipment....
Read full review of Centreon »

Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »

Review 1 of 9

Leandro Pereira Rodrigues
IT Analyst at RNP - Rede Nacional de Ensino e Pesquisa NREN/Brazil
We do not have local support in Brazil, which is challenging due to the language barrier.
Read full review of Centreon »
Tim Huerter
Senior Networking Consultant at S & L NETZWERKTECHNIK GMBH
It is very easy for one single customer to get support with Centreon. Normally, we don't need technical support from...
Read full review of Centreon »
Valentin Bibaud
System engineer at a financial services firm
Technical support is very professional. They can understand your issue very fast. For example, if you solicit a...
Read full review of Centreon »
Anonymous User
Network Project Manager at a tech services company
Technical support has been great at being responsive when we've dealt with bugs on the system. We're satisfied with...
Read full review of Centreon »
Anonymous User
CEO & CTO at a tech services company
We have support with Centreon, so if we run into an issue, we open a ticket on the platform and they are good. We...
Read full review of Centreon »
Fabien Hochstrasser
Operation Team Engineering
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours....
Read full review of Centreon »
Disclyn Cyril
Product Manager - IT Project Manager at PROSERVIA
We have a close relationship with the designer of the solution. Our companies work closely. So when we have a...
Read full review of Centreon »
Kadri Kalpus
Monitoring expert
As we are using their Enterprise version, we submit as many tickets as we want. Lately, we have submitted quite a lot...
Read full review of Centreon »
Thor Myhrstad
CEO at a tech services company
We work with a dedicated technical support person who is fantastic, so our overall experience with them has been very...
Read full review of Centreon »
Matan Moser
Project Manager, Cloud Services
Their support is very good, they're very knowledgeable. We do use them quite often and they're very quick to answer...
Read full review of Centreon »
chamepicart
Global Operations Center Engineer at a logistics company
Technical support is great, very helpful and accommodating.
Read full review of Centreon »
Anonymous User
IT Project Owner
We have an autonomous platform. Therefore, when we have an issue, we receive an expert because the issue is very...
Read full review of Centreon »
Marcilio Henrique LAGE MACHADO
President at ITS Solucoes
Their technical support is very good. They answer quickly without any problems. It's a good service.
Read full review of Centreon »
Florent QUILICHINI
Network Engineer at a computer software company
The support was great. They answered me very quickly for our two first concerns. For the last one, it was quite long....
Read full review of Centreon »
Mamadou-Diallo
IT Analyst at La Corporation D'urgences-Santé
The support is good when I contact them directly. Opening a ticket on the website of Centreon can be difficult for my...
Read full review of Centreon »
Anonymous User
Monitoring Manager at a transportation company
I rate Centreon's support nine out of 10. They respond quickly when we have issues. Someone is always available. If I...
Read full review of Centreon »
Jake Lao
Global Operations Center Lead at a logistics company
Centreon technical support is only available during Central European business hours. When it comes to critical...
Read full review of Centreon »
William Johan Badenhorst
Engineering Manager at a tech services company
We haven't needed to use their tech support so far.
Read full review of Centreon »
Viktor Muransky
Global IT Operations Manager
Technical support is working fine. They react quickly and are able to solve issues over a remote connection. For more...
Read full review of Centreon »
Massimiliano Faraon
CEO at Artesys Orion
Our people get a quick response in the proper time.
Read full review of Centreon »
Stephen Davies
Chief Technology Officer at a comms service provider
We have only required technical support for Centreon MAP. Generally, because I've used Centreon for a long time, it's...
Read full review of Centreon »
Anonymous User
DevOps Engineer at a computer software company
Centreon's L3 support is great but the L1 and L2 support are bad. The response times depend on the person who...
Read full review of Centreon »
Anonymous User
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company
We have direct contact with a pre-sales engineer. We work directly with him by email or by phone, it's very fast. I...
Read full review of Centreon »
Thomas Curutchet
Managing Director, CANADA at EvaBssi
Centreon's support is good. When we have an urgent matter, we speak directly to the Centreon team and bypass support....
Read full review of Centreon »

Review 1 of 24

Technical Support

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