Compare Aurea vs HelpSystems | IT Central Station

Aurea Based on 8 reviews.	HelpSystems Based on 3 reviews.
Sample Customers
Aurea CX Process: Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage	AutoMate BPA Server [EOL]: Gorgias Press, InfraSource, PSCU Financial Services, California's Saddleback Memorial Medical Center HelpSystems Network Server Suite: Mizuno USA, SunGard, City of Corpus Cristi, Plan International
Popular Solutions
Aurea CX Messenger 3 reviews AMS AlertFind 2 reviews Actional 1 reviews	HelpSystems Intermapper 2 reviews HelpSystems AutoMate 1 reviews
Top Comparisons
Comindware Tracker vs. Aurea CX Process Compared 21% of the time.	Control-M vs. AutoMate BPA Server [EOL] Compared 14% of the time.

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Upendra Gughane
IT Analyst at a tech services company
What is our primary use case?
Connect multiple third-party, as well as in-house applications (more than 130), using…
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
What is most valuable?
Flexibility of development. Developer can use various JavaScript APIs for development. Most (or…
Read full review of Aurea CX Process »
Sid Roy
Vice President - Operations & Client Support
What is most valuable?
Web based access and usage True mass notification for IT emergencies and escalations…
Read full review of AMS AlertFind »
Miguel Rascon
Consultant at a comms service provider
What is most valuable?
Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes action…
Read full review of Actional »

Review 1 of 4

Anonymous User
Computer Services & Infrastructure Manager at a manufacturing company
What is most valuable?
It's difficult to say which feature is the most valuable as there are so many, each a must-have…
Read full review of HelpSystems AutoMate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
What is our primary use case?
It's our default, go-to product for up/down monitoring in real-time. We have seven…
Read full review of HelpSystems Intermapper »

Review 1 of 2

Customer Service

Margus Nairis
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Upendra Gughane
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 5

Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of HelpSystems Intermapper »

Review 1 of 1

Technical Support

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Aurea vs HelpSystems

What is our primary use case?

What is most valuable?

What is most valuable?

What is most valuable?

What is most valuable?

What is our primary use case?