Compare Aurea vs HelpSystems | IT Central Station

Aurea Based on 7 reviews.	HelpSystems Based on 3 reviews.
Sample Customers
Aurea CX Process: Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage	AutoMate BPA Server [EOL]: Gorgias Press, InfraSource, PSCU Financial Services, California's Saddleback Memorial Medical Center HelpSystems Network Server Suite: Mizuno USA, SunGard, City of Corpus Cristi, Plan International
Popular Solutions
Aurea CX Messenger 3 reviews Actional 1 reviews AMS AlertFind 1 reviews	HelpSystems Intermapper 2 reviews HelpSystems AutoMate 1 reviews
Top Comparisons
Comindware Tracker vs. Aurea CX Process Compared 21% of the time.	Control-M vs. AutoMate BPA Server [EOL] Compared 14% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 12% Comms Service Provider 8% Government 8%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
What is most valuable?: Flexibility of development. Developer can use various JavaScript APIs for development. Most...
Read full review of Aurea CX Process »
Sid Roy
Vice President - Operations & Client Support
What is most valuable?: Web based access and usage True mass notification for IT emergencies and escalations ...
Read full review of AMS AlertFind »
Upendra Gughane
IT Analyst at a tech services company
What is our primary use case?: Connect multiple third-party, as well as in-house applications (more than 130),...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
What is most valuable?: Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes...
Read full review of Actional »

Review 1 of 4

Anonymous User
Chief Infrastructure Architect at a non-tech company
What is our primary use case?: It's our default, go-to product for up/down monitoring in real-time. We have seven...
Read full review of HelpSystems Intermapper »
Anonymous User
Computer Services & Infrastructure Manager at a manufacturing company
What is most valuable?: It's difficult to say which feature is the most valuable as there are so many, each a...
Read full review of HelpSystems AutoMate »

Review 1 of 2

Customer Service

Margus Nairis
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Upendra Gughane
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »

Review 1 of 5

Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of HelpSystems Intermapper »

Review 1 of 1

Technical Support

No Data Available

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