Compare Aurea vs Micro Focus | IT Central Station

Aurea Based on 7 reviews.	Micro Focus Based on 836 reviews.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Actional: Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage Aurea CX Messenger: Heathrow, HomeServe, Paypal, Freedom Mortgage	Micro Focus Real User Monitor: Avea, Maccabi Healthcare Services, TEB SiteScope: Vodafone Ireland, Kuveyt Turk Participation Bank Micro Focus Business Process Monitor: United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service Micro Focus Diagnostics: BSkyB, Alior Bank AppPulse Suite: SpeechTrans, Gulliver Group Micro Focus SOA Policy Enforcer: Bajaj Allianz, iSource AG SOA Systinet: Ceska Pojistovna Micro Focus OpenView [EOL]: MTS India
Popular Solutions
Aurea CX Messenger 3 reviews Actional 1 reviews AMS AlertFind 1 reviews	Micro Focus ALM 50 reviews Micro Focus Data Protector 26 reviews Quality Center 25 reviews
Top Comparisons
Mule ESB vs. Aurea CX Messenger Compared 22% of the time. AppDynamics vs. Actional Compared 15% of the time.	Dynatrace vs. SiteScope Compared 20% of the time. HPE OneView vs. Micro Focus OpenView [EOL] Compared 25% of the time. Dynatrace vs. Micro Focus Diagnostics Compared 31% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 12% Comms Service Provider 8% Government 8%	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
What is most valuable?: Flexibility of development. Developer can use various JavaScript APIs for development. Most...
Read full review of Aurea CX Process »
Sid Roy
Vice President - Operations & Client Support
What is most valuable?: Web based access and usage True mass notification for IT emergencies and escalations ...
Read full review of AMS AlertFind »
Upendra Gughane
IT Analyst at a tech services company
What is our primary use case?: Connect multiple third-party, as well as in-house applications (more than 130),...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
What is most valuable?: Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes...
Read full review of Actional »

Review 1 of 4

Carl Brahms Jr
Engineer at a transportation company
What is our primary use case?: I have used SiteScope for over 10 years as a synthetic monitor for everything under...
Read full review of SiteScope »
Paul Grossman
Sr. Test Automation Engineer at a consultancy
How has it helped my organization?: We identified an object that was supposed to have a width of 30 characters, but...
Read full review of Quality Center »
Anonymous User
Product Specialist Security Solutions at a tech services company
What is most valuable?: One of the most valuable features is the Active List/Session List capability. Multiple...
Read full review of ArcSight »
Jordan Gottlieb
Principal consultant qa architect at a tech vendor
What is most valuable?: Test management and reporting. Those are the two most important things. I tell my customers...
Read full review of Micro Focus ALM »
Aphrodite Karanikos
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
What is most valuable?: All features are important for a complete solution since any solution will need to cater to...
Read full review of Micro Focus Content Manager »

Review 1 of 5

Customer Service

Margus Nairis
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Upendra Gughane
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 5

Sharon Greene
Senior Automation Engineer
Technical support was not very good. We do reach out, but often they're unable to help. Customer support was similar.
Read full review of UFT Pro (LeanFT) »
Anonymous User
Infrastructure Architect at a marketing services firm
Technical support is good; on a few occasions, we ended up interacting with some developers!
Read full review of Micro Focus Vibe »
Ali Hosseini
Owner
Customer Service: 7/10 for customer service. Technical Support: Being involved in the HP partner program for many...
Read full review of Quality Center »
Sanjeev Ranjan
Subject Matter Expert at a insurance company
Technical support is not that great. We really need to push to get HPE support to provide a resolution for technical...
Read full review of Quality Center »
Anonymous User
IT Architect at Axtel
Customer Service: A nine out of 10. Technical Support: A nine out of 10.
Read full review of Micro Focus Cloud Optimizer »
Shakul A
Principal Consultant
Customer Service: Customer service is excellent. Technical Support: Technical support is good.
Read full review of UFT (QTP) »
Karlo Luiten Crisc Cissp
Security Consultant at a tech services company
Customer Service: Seven out of 10. Basic questions get answered quickly. More in depth questions require more time,...
Read full review of ArcSight »
Veikko Nokkala
Consultant at a consultancy
Customer Service: The support that we get from HP is tremendous compared to other HP support – lots of good people...
Read full review of AppPulse Suite »
Bonthecoast
IT Administrator
I only deal with HP support, so cannot compare to other vendors. I will say, over the past 12 - 18 months, I'm...
Read full review of SiteScope »
Anonymous User
Systems Network Engineer
The support is not very good.
Read full review of Micro Focus Network Automation »
Anonymous User
Release Manager at United Airlines
I've never had to contact them.
Read full review of Micro Focus Service Manager »
Anonymous User
Test Engineer at a tech services company
Customer Service: It's average. Technical Support: It's average.
Read full review of Micro Focus Service Test »
Anonymous User
Director of QA at a insurance company
Customer Service: Excellent!Technical Support: Proficient
Read full review of Performance Center »
Anonymous User
Senior Systems Specialist at a financial services firm
Customer Service: No issues encountered. Technical Support: Tech support varies a bit depending on who takes the...
Read full review of Micro Focus Data Protector »
Anonymous User
Development Manager at a security firm
Customer Service: Our clients have told us that they like their customer service.Technical Support: I provided...
Read full review of NetIQ Sentinel »
Anonymous User
Budget Management at a tech services company
PPM support maintenance services we have been contracted in Spain and are responding well. We are rating this service...
Read full review of Micro Focus PPM »
Gordon Hart
QA Technical Lead at a Consumer Goods
Good, sometimes a little slow, but overall pretty good.
Read full review of Micro Focus ALM »
Anonymous User
Senior Technology Specialist at a financial services firm
Customer Service: Below average, 2/10. A lot is needed to be improved upon in their customer service. Technical...
Read full review of Operations Orchestration »
Anonymous User
Business Analyst & Data Analyst at a financial services firm
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Agile Manager »
Anonymous User
Vertica DBA at a tech services company
Customer Service: It is good, they answer in good time. There are times that they really don't come with a proper...
Read full review of Vertica »
Anonymous User
Director, IT Service Management at Dignity Health
On the development suite, technical support was very strong. On the user side, not quite as strong.
Read full review of Micro Focus Service Manager »
Anonymous User
Big Data DBA & DevOps at a tech vendor
It used to be 10/10 but now it's 8/10. Maybe it's because they were bought by HP which is a big company and the...
Read full review of Vertica »
Tanja Buhl
Director at a pharma/biotech company
In general, we were not satisfied with technical support. We needed to escalate. We currently have escalation with...
Read full review of Micro Focus Service Manager »
Gary Brook
System Administrator at a healthcare company
Customer Service: It's excellent. Technical Support: It's excellent, very prompt and professional.
Read full review of Micro Focus Data Protector »
Anonymous User
Regional Infrastructure Manager at a tech services company
Customer Service: Customer service is always high with HP. Technical Support: We did find that technical support was...
Read full review of Micro Focus Business Process Testing »
Anonymous User
Software QA Lead at a healthcare company
Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with...
Read full review of UFT Pro (LeanFT) »
Anonymous User
Consultant I at a tech services company
I personally have never had to deal with customer service or technical support. We have an administrator assigned to...
Read full review of UFT (QTP) »
Anonymous User
Technical Test Analyst at a government
Customer Service: 10/10 Technical Support: 10/10
Read full review of Silk Test »
Anonymous User
Performance Architect at Gallop Solutions
Customer Service: 5/5. Technical Support: The support provided to us very good which helped us to evaluate the...
Read full review of StormRunner Load »
Anonymous User
Information Security Lead Consultant & Application Security Specialist at a energy/utilities company
Customer Service: Customer service is excellent. Technical Support: The technical support is very good.
Read full review of Fortify on Demand »

Review 1 of 30

Technical Support

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