Compare Aurea vs Micro Focus | IT Central Station

Aurea Based on 8 reviews.	Micro Focus Based on 849 reviews.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Actional: Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage Aurea CX Messenger: Heathrow, HomeServe, Paypal, Freedom Mortgage	Micro Focus Real User Monitor: Avea, Maccabi Healthcare Services, TEB SiteScope: Vodafone Ireland, Kuveyt Turk Participation Bank Micro Focus Business Process Monitor: United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service Micro Focus Diagnostics: BSkyB, Alior Bank AppPulse Suite: SpeechTrans, Gulliver Group Micro Focus SOA Policy Enforcer: Bajaj Allianz, iSource AG SOA Systinet: Ceska Pojistovna Micro Focus OpenView [EOL]: MTS India
Popular Solutions
Aurea CX Messenger 3 reviews AMS AlertFind 2 reviews Actional 1 reviews	Micro Focus ALM 45 reviews Quality Center 24 reviews Performance Center 19 reviews
Top Comparisons
Mule ESB vs. Aurea CX Messenger Compared 22% of the time. Aurea CX Messenger vs. Actional Compared 14% of the time.	Dynatrace vs. SiteScope Compared 20% of the time. HPE OneView vs. Micro Focus OpenView [EOL] Compared 26% of the time. Dynatrace vs. Micro Focus Diagnostics Compared 31% of the time.
Top Industries
No Data Available	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 11% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
What is most valuable?
Flexibility of development. Developer can use various JavaScript APIs for development. Most (or…
Read full review of Aurea CX Process »
Sid Roy
Vice President - Operations & Client Support
What is most valuable?
Web based access and usage True mass notification for IT emergencies and escalations…
Read full review of AMS AlertFind »
Upendra Gughane
IT Analyst at a tech services company
What is our primary use case?
Connect multiple third-party, as well as in-house applications (more than 130), using…
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
What is most valuable?
Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes action…
Read full review of Actional »

Review 1 of 4

DavidCooke
IT Manager at a comms service provider
What is most valuable?
ALM centralizes everything. It allows you to work out how well you are doing project-wise…
Read full review of Performance Center »
Anonymous User
CEO at Remote Data Backups, Inc.
What is most valuable?
It provides backup and recovery for mobile devices, PCs, laptop, iPhone, and Android. The…
Read full review of Connected MX »
Kevin Clyde
Director, Integration Services
What is our primary use case?
Controlling change management and asset management for large ERP deployment. We…
Read full review of Micro Focus Business Process Monitor »
Anonymous User
IT And Digital Platform Manager at Exemplas
What is most valuable?
The most valuable features are flexibility and scalability.
How has it helped my
…
Read full review of Micro Focus Network Virtualization »
Anonymous User
Design Manager at a transportation company
What is most valuable?
The most valuable feature is its ability to integrate with everything.
How has it helped my
…
Read full review of Micro Focus Operations Manager »

Review 1 of 5

Customer Service

Upendra Gughane
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Margus Nairis
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »

Review 1 of 5

Sharon Greene
Senior Automation Engineer
Technical support was not very good. We do reach out, but often they're unable to help. Customer support was similar.
Read full review of UFT Pro (LeanFT) »
Anupam Chaubey
Project Lead at a tech services company
Customer Service: I'd say that customer service is not good. Technical Support: Technical support is also not good.
Read full review of LoadRunner »
Bablu Dutt Kumaran
Senior Lead at a software R&D company
Technical support is very good. We had a few issues in the initial setup and the HPE team’s support was commendable.
Read full review of Micro Focus Fortify on Demand »
Anonymous User
Solution Architect at a pharma/biotech company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of Micro Focus ALM »
Anonymous User
IT Manager, EAD QE CoE Lifecycle Virtualization at a pharma/biotech company
Overall, technical support is good, but sometimes due to the complexity of the request, the support gets delayed and...
Read full review of Micro Focus Service Virtualization »
Anonymous User
Snr Performance engineer
Since this is a new solution, they need to improve the support. They also have some lack of expertise. We understand...
Read full review of StormRunner Load »
Anonymous User
V.P. Information Technology - NAMICO at a non-profit
I would rate technical support as fair, as we have retained a consulting firm to supplement the support from HPE.
Read full review of Micro Focus Content Manager »
Anonymous User
Director at a tech company
They're very good. We have issues, we contact them, and they help us solve the issues.
Read full review of LoadRunner »
Anonymous User
Software Engineer at a marketing services firm
We paid for technical support for one year but did not use it very much so we discontinued its use.
Read full review of Vertica »
Anonymous User
Test Process Manager at a construction company
I have not used technical support myself, but Tieto is actually doing that in an effort to improve their own...
Read full review of Micro Focus ALM »
Anonymous User
IT And Digital Platform Manager at Exemplas
Technical support is generally excellent.
Read full review of Micro Focus Network Virtualization »
Anonymous User
IT Admin at a financial services firm
It's very good.
Read full review of Agile Manager »
Anonymous User
Senior Product Development Engineer
Customer Service: 9/10 - the team provides solutions as soon as possible through email. Technical Support: 9/10 - the...
Read full review of UFT (QTP) »
Nimmagadda Sudhir
Team Lead at a tech services company
Quick response.
Read full review of Quality Center »
Anonymous User
Manager at a outsourcing company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Quality Center »
Anonymous User
IT Manager at a healthcare company
Customer Service: We haven't had to deal with customer much. We buy licenses, etc. through an HP partner. Technical...
Read full review of Micro Focus Data Protector »
Anonymous User
QA at a healthcare company
Customer Service: Good. Technical Support: Good.
Read full review of Micro Focus ALM »
Anonymous User
QA at a healthcare company
A seven out of 10.
Read full review of Micro Focus ALM »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Customer service is good however, it would be better if they could provide on call support which...
Read full review of AccuRev »
Anonymous User
ITSM Operations Analyst at Mentor Graphics
They're terrible as there was just a lack of response. We had to go through other avenues to get responses from the...
Read full review of Micro Focus Service Anywhere [EOL] »
Bharath
System Support Engineer at a tech services company
Technical support is poor. This is one area that needs improvement
Read full review of ArcSight »
Buket Atayik
IT PMO at a financial services firm
Optiim, our vendor, supports us for technical solutions. Thus, our customer satisfaction is extremely high. Our...
Read full review of Micro Focus PPM »
Anonymous User
Software Quality Assurance Supervisor at a Consumer Goods
I've not had to use HPE tech support for LeanFT.
Read full review of UFT Pro (LeanFT) »
Anonymous User
Project Manager, Change Agent, ITIL Service Support, Crisis Management
My technical support comes through my technical partner, and I rate them extremely highly. Without them I would be...
Read full review of Micro Focus Service Manager »
Anonymous User
Application Administrator at a financial services firm
7/10 HP support is getting better. Response times from support engineers are pretty good when using the online ticket...
Read full review of Performance Center »
Anonymous User
CEO at Remote Data Backups, Inc.
Technical support is top-notch. The Connected MX support people are awesome.
Read full review of Connected MX »
Anonymous User
Project Manager at a tech services company
I have not interacted directly with HP on the product support.
Read full review of UFT (QTP) »
Reviewer1131984
Jefe de Operaciones at a manufacturing company
Technical support is very good, but in my country the ecosystem of consultants is scarce. In Argentina, in addition...
Read full review of NetIQ Identity Manager »
Anonymous User
IaaS Manager
I'm not involved in the technical support that much.
Read full review of Operations Bridge »
Anonymous User
VP lead software engineering at a financial services firm
I would give them a high score as they do a pretty good job.
Read full review of Quality Center »

Review 1 of 30

Technical Support

No Data Available

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Aurea vs Micro Focus

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What is our primary use case?

What is most valuable?

What is most valuable?

What is most valuable?

What is our primary use case?

What is most valuable?

How has it helped my

What is most valuable?

How has it helped my