Compare Aurea vs Micro Focus | IT Central Station

Aurea Based on 8 reviews.	Micro Focus Based on 907 reviews.
Top Comparisons
Micro Focus SOA Policy Enforcer vs. Aurea CX Messenger Compared 0% of the time. AppPulse Suite vs. Actional Compared 5% of the time.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Actional: Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage Aurea CX Messenger: Heathrow, HomeServe, Paypal, Freedom Mortgage	Micro Focus Real User Monitor: Avea, Maccabi Healthcare Services, TEB SiteScope: Vodafone Ireland, Kuveyt Turk Participation Bank Micro Focus Business Process Monitor: United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service Micro Focus Diagnostics: BSkyB, Alior Bank AppPulse Suite: SpeechTrans, Gulliver Group Micro Focus SOA Policy Enforcer: Bajaj Allianz, iSource AG SOA Systinet: Ceska Pojistovna Micro Focus OpenView [EOL]: MTS India
Popular Solutions
Aurea CX Messenger 2 reviews AMS AlertFind 1 reviews	Micro Focus ALM Octane 11 reviews Vertica 11 reviews ArcSight 10 reviews
Top Industries
Software R&D Company 26% Financial Services Firm 11% K 12 Educational Company Or School 11% Retailer 9%	Software R&D Company 32% Comms Service Provider 12% Financial Services Firm 11% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jamie Castille
Director IT Ops, Managed Services Admin at a healthcare company
What is our primary use case?
Providing communications to our hosted customer base regarding planned or unplanned…
Read full review of AMS AlertFind »
Upendra Gughane
IT Analyst at a tech services company
What is our primary use case?
Connect multiple third-party, as well as in-house applications (more than 130), using…
Read full review of Aurea CX Messenger »

Review 1 of 2

Gopinath Goparaju
QA Lead at a tech services company
What is our primary use case?
Using the ALM Performance Center resource monitors, you can monitor Windows, UNIX,…
Read full review of Performance Center »
Diego Caicedo Lescano
Chief Innovation Officer at SAGGA
What is our primary use case?
Asset configuration and change management. Configuration management is the bottom line…
Read full review of Micro Focus Configuration Management »
DaltonKole
Consultant at a energy/utilities company
How has it helped my organization?
We did an exercise, but it was a long time ago. I know that we had a lot of manual…
Read full review of NetIQ Identity Manager »
Anonymous User
Research & Development Engineer at a insurance company
What is our primary use case?
We use UFT Pro for all user testing platforms. We use the standard installation but we…
Read full review of UFT Pro (LeanFT) »
Anonymous User
Vice President of Infrastructure Management at a transportation company
What is our primary use case?
Application logs Oracle/SQL-based systems monitoring
What is most valuable?
…
Read full review of Micro Focus OpenView [EOL] »

Review 1 of 5

Customer Service

Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Upendra Gughane
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Margus Nairis
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Miguel Rascon
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 5

Carl Brahms Jr
Engineer at a transportation company
There are some very capable HPE/Micro Focus engineers on the forums, but overall opening a ticket was usually a waste...
Read full review of SiteScope »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
3 out of 5.
Read full review of ArcSight »
Saraswathi B
Test Automation Project Lead at a tech services company
Customer Service: In my experience, the customer service is good. Technical Support: In my experience, the technical...
Read full review of Silk Test »
Ivana Buljan
Product Development Manager at a comms service provider
I used tech support once. It took a while to solve the issue, but it was solved.
Read full review of Micro Focus ALM »
Bablu Dutt Kumaran
Senior Lead at a software R&D company
Technical support is very good. We had a few issues in the initial setup and the HPE team’s support was commendable.
Read full review of Micro Focus Fortify on Demand »
Derek Wallis
Technical Test Analyst and Automation Engineer at Unum
Technical support is good. We've had to get quite deep down in some incidents, so we've actually managed to get...
Read full review of Micro Focus ALM »
Arno Krause
Delivery Lead Testing at a tech services company
We've had our ups and downs using the program but the technical support is okay and I am happy with it.
Read full review of Silk Test »
Anonymous User
Resource manager
We had bad experience with technical support. They don't do their best to try to help us solve the case. They tend to...
Read full review of Micro Focus PPM »
Anonymous User
Solution Architect at a tech company
We work on an almost daily basis with the R&D team and they've been extremely helpful in solving issues that we have...
Read full review of Mobile Center »
Shirish C
User
Average.
Read full review of Micro Focus PPM »
Sravan Muttevi
QA Manager at a tech services company
I have never contacted the customer service or support for this product all along.
Read full review of Agile Manager [EOL] »
Anonymous User
Senior IT Infrastructure Specialist at Nordea
We have not used tech support.
Read full review of SiteScope »
Anonymous User
Group lead at a financial services firm
Initially, we started with the normal support. We had a lot of hiccups. Then we had a lot of discussion with the...
Read full review of Operations Bridge »
Anonymous User
Software Development Engineer at a tech vendor
Technical support is very good.
Read full review of Micro Focus ALM »
Anonymous User
Managing Partner at Thorium Data Science
It's very good. HP have some technically smart guys and are willing to give access to them when you start using...
Read full review of Vertica »
Jan-Soubusta
Sr. SW Engineer - Databases
I have experience with legacy vendors of enterprise RDBMS solutions, and I rate Vertica support to be much better.
Read full review of Vertica »
Anonymous User
Senior Software Quality Assurance Engineer at a tech vendor
Customer Service: I didn't need to use them. Technical Support: I didn't need to use them.
Read full review of UFT (QTP) »
Anonymous User
System specialist IDM/SIEM at SV Informatik GmbH
Technical support for this solution is good.
Read full review of NetIQ Sentinel »
Anonymous User
Senior Programmer at a tech services company
Customer Service: It's satisfactory. Technical Support: It's satisfactory.
Read full review of Agile Manager [EOL] »
Anonymous User
Testing Manager at a manufacturing company
I have never had direct interaction with customer service.
Read full review of Micro Focus ALM »
Anonymous User
Security Solutions Delivery Engineer at a tech services company
The level of technical support is intermediate. Although they're helpful and polite, they don't help with emergency...
Read full review of Arcsight Logger »
Anonymous User
Security Architecture Senior Specialist at a comms service provider
Since we work with partners, I can't say too much. However, for every company on this planet there is always room for...
Read full review of Arcsight Logger »
VirtualizationSysAdmin415
Virtualization Systems Administrator at a university
Customer Service: We have very good customer service. Technical Support: We pay for premier support and it is great,...
Read full review of Micro Focus Data Protector »
Anonymous User
Senior Technical Test Analyst at a tech services company
Customer Service: Customer service is good. They respond on time to inquiries and requests. Technical Support: The...
Read full review of Quality Center »
Anonymous User
Sr. Director - Quality Assurance at a K-12 educational company or school
Customer Service: Customer service was an 8/10. Technical Support: Technical support 9/10.
Read full review of StormRunner Load »
Anonymous User
Test Engineer at a tech company
Really the weak link of this otherwise so good product. Technical support lacks efficiency and all they do is to move...
Read full review of Micro Focus Business Process Testing »
Anonymous User
Manager - System Engineering at a comms service provider
Customer Service: As a customer/client of a central VZ QA/ALM installation, the few times we have needed to be in...
Read full review of Micro Focus ALM »
Anonymous User
Manager, Application Services - Performance Engineering at a pharma/biotech company
We haven't used technical support directly from HPE. We go through Avnet for all the technical support. They're a...
Read full review of Micro Focus ALM »
Anonymous User
IT And Digital Platform Manager at Exemplas
Technical support is generally excellent.
Read full review of Micro Focus Network Virtualization »
DatabaseArch877
Vertica Database Architect at a tech consulting company
The technical support for Vertica specifically is great. They still have lots of the original (pre-HP acquisition)...
Read full review of Vertica »

Review 1 of 30

Technical Support

No Data Available

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Aurea vs Micro Focus

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is most valuable?