Compare Automation Anywhere vs Blue Prism

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere (AA)

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Automation Anywhere (AA)

77 reviews

24 reviews

6 reviews

19 reviews

21 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

12%

Comms Service Provider

11%

Manufacturing Company

10%

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neethushree S
QA in RPA at Merck Group

Read full review of IQ Bot »
Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
Read full review of BotFarm »

Review 1 of 2

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
Read full review of Blue Prism »
Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Marianna Pinto
Program Manager RPA Automation at a energy/utilities company
I appreciate the technical support of Automation Anywhere. They are knowledgeable, senior, and jump to help us find...
Read full review of Automation Anywhere (AA) »
Mahmoud Bani-Hani
RPA Solutions Manager at CGC
The technical support is great.
Read full review of Automation Anywhere (AA) »
Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
Read full review of Automation Anywhere (AA) »
Anonymous User
Enterprise Manager of Automation at Envision Healthcare
Customer service and tech support have always been responsive, knowledgeable and quick with a solution.
Read full review of Automation Anywhere (AA) »
Ronaldo Firmo
Automation COE Manager at a mining and metals company
AA Technical support has been contacted for different reasons, including validation of bot developments. In all...
Read full review of Automation Anywhere (AA) »
Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
Read full review of Automation Anywhere (AA) »
TanyaMaheshwari
RPA Lead at Volvo Construction Equipment
Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So,...
Read full review of Automation Anywhere (AA) »
Dimitris Papageorgiou
Partner at Ernst & Young
I think the technical support team is very responsive. This is probably one of the differentiators that Automation...
Read full review of Automation Anywhere (AA) »
Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
Read full review of Automation Anywhere (AA) »
Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
Read full review of Automation Anywhere (AA) »
Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
Read full review of Automation Anywhere (AA) »
Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
Read full review of Automation Anywhere (AA) »
AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
Read full review of Automation Anywhere (AA) »
Joel Samuel
Manager at a comms service provider
I've contacted and escalated to the technical support team for this solution multiple times. I would rate them 3.5...
Read full review of Automation Anywhere (AA) »
Anonymous User
RPA at XLnc
I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a...
Read full review of Automation Anywhere (AA) »
Anonymous User
Associate Manager at a pharma/biotech company
We have not used technical support for this solution.
Read full review of Automation Anywhere (AA) »
PavanKumar3
Sr. Software Engineer at Saggezza
I have been in contact with technical support and I am satisfied with it. They have helped us with problems in the...
Read full review of IQ Bot »
Anonymous User
RPA Developer at OMFYS Technologies India Pvt.Ltd
The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support...
Read full review of Automation Anywhere (AA) »
Anonymous User
Senior RPA Developer at a tech services company
Excellent support. Once, I was facing an issue so I raised a ticket. The Automation Anywhere support team helped me...
Read full review of Automation Anywhere (AA) »
Bvs Siva
Architect at a computer software company
We don't have very many issues so we have rarely used technical support. I would say that my experience with them has...
Read full review of Automation Anywhere (AA) »
Anonymous User
RPA Consultant at a tech services company
IQ Bot's technical support team takes a couple of weeks to respond.
Read full review of IQ Bot »
Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
Read full review of Automation Anywhere (AA) »
Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
Read full review of Automation Anywhere (AA) »
Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
Read full review of BotFarm »
Anonymous User
Automation Officer at a financial services firm
Technical support for this solution is excellent. They organize video chats and were able to guide us initially when...
Read full review of Automation Anywhere (AA) »
HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
Read full review of Automation Anywhere (AA) »
Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
Read full review of IQ Bot »
Anonymous User
Manager Technical Solutions Architect at a energy/utilities company
We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any...
Read full review of BotFarm »
Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
Read full review of Automation Anywhere (AA) »
Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
Read full review of Automation Anywhere (AA) »

Review 1 of 30

Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Alin Mistode
Enterprise Architect at a wholesaler/distributor
We had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Blue Prism »
Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
PaulBull
Intelligent Automation Delivery Manager at Digiblu
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
Read full review of Blue Prism »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
Read full review of Blue Prism »
Anonymous User
Tech Manager at a computer software company
I work very closely with the support team and their professional services teams, and I think that Blue Prism provides...
Read full review of Blue Prism »
Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
Read full review of Blue Prism Cloud »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
Read full review of Blue Prism »
Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Anonymous User
RPA Solution Architect - Lead Developer Individual Contributor at a tech services company
Technical support is very good. They respond quickly.
Read full review of Blue Prism »
Anonymous User
Sr Mrg, IT at a healthcare company
As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue...
Read full review of Blue Prism »
Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Anonymous User
Senior IT Architekt at a tech services company
I'm not sure if our contractor has many tasks to handle with the vendor itself. During the software evaluation, we...
Read full review of Blue Prism »
Anonymous User
Director, Km & Bpo Innovation at a tech vendor
This product is very easy to maintain, so we haven't had to contact technical support.
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
Read full review of Blue Prism »
Angelouse Tan
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
Read full review of Blue Prism »
Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Vineet Talwar
Head of Strategic Alliances at Zensar Technologies
People find it difficult to get L1 and L2 support. They're pretty weak at L1 and L2 support, so you have to have your...
Read full review of Blue Prism »
Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
Read full review of Blue Prism »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.