Avaya vs Convergys

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Avaya
Based on 13 reviews.
Convergys
Top Comparisons
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cablebroadband service providers. They have approximately 125,000 employees across 31 countries.
Sample Customers
Avaya Aura [EOL]: San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Convergys Intelligent Voice Portal: DIRECTV
Popular Solutions
Top Industries
Computer Software Company
24%
Comms Service Provider
23%
Government
10%
Media Company
9%
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Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 5
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Technical Support
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