Avaya vs Genesys

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 13 reviews.
Genesys
Top Comparisons
Compared 11% of the time.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Information Not Available
Sample Customers
Avaya Aura [EOL]: San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Avaya ACE [EOL]: Florida Hospital
Avaya Flare Experience [EOL]: HomeChoice, Bell Centre, ReSource POS, Ballantyne Strong, Thanachart Bank, Landmark Bank, St George Bank, MOBITECHS, Pan Pacific Hotels Group, Lancashire Constabulary, Hillarys Blinds, Bank Mega
Avaya one-X [EOL]: Arkadin, Linamar, Sochi 2014 Olympic Winter Games, Tata Technologies, Madison County Schools, I.R.I.S. Group, Zahlke, Alliance Inc., TransDiesel, Sun Life Financial
Avaya IX Contact Center: RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Avaya Contact Center Express [EOL]: HOT Telecom
Avaya Customer Interaction Express [EOL]: Knauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
Avaya Interaction Center [EOL]: St George Bank
Avaya Workforce Engagement: Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
Genesys PureConnect: Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Genesys Cloud: Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Genesys Voice Platform: Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
Interactive Intelligence IVR: Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
Popular Solutions
Top Industries
Computer Software Company
24%
Comms Service Provider
23%
Government
10%
Media Company
9%
Computer Software Company
34%
Comms Service Provider
19%
Media Company
8%
Insurance Company
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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