Avaya vs Mitel

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 10 reviews.
Mitel
Based on 17 reviews.
Top Comparisons
Compared 2% of the time.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.
Sample Customers
Avaya Aura: San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Avaya ACE: Florida Hospital
Avaya Flare Experience: HomeChoice, Bell Centre, ReSource POS, Ballantyne Strong, Thanachart Bank, Landmark Bank, St George Bank, MOBITECHS, Pan Pacific Hotels Group, Lancashire Constabulary, Hillarys Blinds, Bank Mega
Avaya one-X: Arkadin, Linamar, Sochi 2014 Olympic Winter Games, Tata Technologies, Madison County Schools, I.R.I.S. Group, Zahlke, Alliance Inc., TransDiesel, Sun Life Financial
Avaya one-X Mobile: Linamar, Tata Technologies, I.R.I.S. Group, Zªhlke, Alliance Inc., TransDiesel, Sun Life Financial
Avaya BCM: The Agency Group
Aastra Solidus eCare: Viking Line, Carlsberg Breweries
Mitel Contact Center Solutions: Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
ShoreTel Sky: Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Aastra 5000: AIPA SpA
Aastra Clearspan: Tessie Cleveland Community Services Corporation
Mitel Communications Director: Banfield Pet Hospital, Carlsberg Breweries
Mitel Application Suite: Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Aastra MX-One: UFRGS, Viking Line, Turku University Hospital, Aerial Capital Group
Aastra Mobile Client and Controller: Exclusive Cars, ONG&ONG, Six Payment Services, Mark Barnes & Associates, TriCorp Federal Credit Union
ShoreTel Mobility: ZK Research
ShoreTel Premises IP PBX: Boston Globe Company, Breckenridge, Doctor Hospital at Renaissance, Dorner Manufacturing Corporation, Drake International, Poquoson City Public Schools, Prot_g_ Partners, Ronald McDonald House New York
Popular Solutions
Top Industries
Software R&D Company
19%
Reseller
12%
Government
9%
Comms Service Provider
9%
No Data Available
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Review 1 of 10
Technical Support
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