Compare AvePoint vs Nakivo

AvePoint

Based on 16 reviews.

Nakivo

Based on 84 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

7 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

19 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

Government

Manufacturing Company

Comms Service Provider

17%

Computer Software Company

16%

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Mohd Azhar Uddin
Microsoft Modern Workplace Solution Architect at Novartis Pharmaceuticals
We use AvePoint FLY mostly for migration and M&A-related activities. Other than that, we use it to do small things...
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Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
sumNERV offers AvePoint Cloud Backup fully managed as a service (MBaaS SaaS) to either end customers or MSP's...
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Review 1 of 3

Anonymous User
Administrator ds. Systemów Teleinformatycznych at Black Red White
We use the solution to backup just one virtual machine running at VMware ESXi 5.5/6.0. The backup is made according...
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Review 1 of 1

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
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Anonymous User
Owner at a tech services company
Technical support is excellent.
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ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 9

reviewer98625025
System Administrator at KSM Human Resources Ελλάς
Technical support is very helpful.
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Chris Blekos
DevOps Engineer at Cooperative Bank Of Thessaly LLC
Customer support is at an elite level. They always respond fast, and the solutions are on point. I couldn't be happier.
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Anonymous User
System Administrator at Tecnoteca s.r.l.
The customer support is awesome and the support service is also great and quite qualified. We don't have much...
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Anonymous User
Works
Technical support for Nakivo is great.
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Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
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Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
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Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
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Anonymous User
Information Technology System Engineer at Unione dei Comuni della Bassa Romagna
I have not used their technical support.
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StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
Read full review of NAKIVO Backup & Replication »
Dustin Park
IT Systems / Security / Communications Administrator at Bennett International Group, LLC
They have great customer support and I can't brag about it enough. We don't need it much because the product works so...
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Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
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Anonymous User
IT Manager at a tech vendor
The support is good.
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Anonymous User
President at a tech services company
Customer service has proven to be responsive and always capable of helping determine a proper solution to any problems.
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Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
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Pietro Corti
IT Architect at MFL GROUP
There are no issues in regards to customer service and technical support.
Read full review of NAKIVO Backup & Replication »
Nikolay Mostovenko
IT Architect Servers and Storages at AM Integrator Group
I am satisfied with their partner support.
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L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
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Philippe S.
Manager at a integrator
Support via the web console is very straightforward and the response time is quick. They are knowledgeable. We have...
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Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
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Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
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Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
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Anonymous User
Leading IT Engineer at a tech vendor
The support has always been very good. We are quite happy with the level of service we get.
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Anonymous User
Sviluppatore, Sistemista, DPO at Areadati srl
Basic support included with the standard license answers on business days. They are quite quick and precise in the...
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Yooussef Afaci
Manager IT at tecpap
The technical support has been very good. We had a web meeting with the support team and they were helpful.
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Timothy J Carr
Senior Director, Production Engineering at ATOS
I haven't needed to interact with technical support.
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Anonymous User
Information Technology Manager at MSF Greece - Médecins Sans Frontières Greece
Technical support is always ready to respond always helpful.
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DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
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Anonymous User
IT Support Specialist at Macgregors Meat & Seafood Ltd.
They reply with a useful answer within the first two emails from starting the case. They are very knowledgeable...
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Review 1 of 30

Technical Support

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