Compare Axway vs Tidal Software by Redwood

Axway

Based on 34 reviews.

Tidal Software by Redwood

Based on 37 reviews.

Sample Customers

Axway Automator

Metropolitan Borough of Wirral

Popular Solutions

Axway AMPLIFY API Management

5 reviews

Axway AMPLIFY Managed File Transfer

4 reviews

Axway AMPLIFY Application Integration

2 reviews

Tidal by Redwood

22 reviews

Top Industries

Financial Services Firm

22%

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

23%

Financial Services Firm

18%

Computer Software Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

PradeepSingh1
Director Of Operations at a outsourcing company
We use the application to transfer and exchange data files between customers and vendors.
Read full review of Axway AMPLIFY Managed File Transfer »
Madhav Kondapalli
Solutions Architect at a retailer
We are using it for data transfers. It's a data transfer tool. It provides a lot of management and makes everything...
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Delivery Module Lead at a tech services company

Read full review of Axway Synchrony »
Anonymous User
Senior Systems Engineer at a financial services firm

Read full review of Axway Composer »
Anonymous User
Senior Systems Engineer at a financial services firm

Read full review of Axway Automator »

Review 1 of 5

Tony Rice
Head of Global Middleware Platforms at a pharma/biotech company
Our largest use cases are for the execution of SAP and JD Edwards jobs. Then, there are a lot of other technologies,...
Read full review of Tidal by Redwood »

Review 1 of 1

Customer Service

Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
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Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »

Review 1 of 27

Steve Mikula
IT Scheduling Manager at a tech vendor
We've had contact with their technical support on a regular basis. Their product knowledge is slightly better than...
Read full review of Tidal by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
The technical support services are good, but they should respond faster.
Read full review of Tidal by Redwood »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
My experience with customer service and support is great.
Read full review of Tidal by Redwood »
Pascal Pelou
IT Technical Manager at Krys Group
We have not used their support very much over the last eight years. During that time, we may have submitted two...
Read full review of Tidal by Redwood »
Tony Rice
Head of Global Middleware Platforms at a pharma/biotech company
Technical support is better than average. It's not stellar yet. They're still working out some kinks. They've got it...
Read full review of Tidal by Redwood »
DianeMiller
IT Vendor Manager at a manufacturing company
Luckily, I haven't had a need to use the technical support. Except for one time, when Java got accidentally upgraded,...
Read full review of Tidal by Redwood »
Anonymous User
Scheduling Operations Engineer at a financial services firm
Technical support is good except for the root-cause issue I mentioned. But they are always willing to help. When we...
Read full review of Tidal by Redwood »
Anonymous User
Sr. Platform Engineer at a computer software company
The North American technical support is very good. They go the extra mile for you all the time, and we are very happy...
Read full review of Tidal by Redwood »
EmmetWagle
Sr System Engineer at a financial services firm
I really don't have to make support calls almost ever. I'll ask a question sometimes, and they've been great. They've...
Read full review of Tidal by Redwood »
DavidCorbishley
Senior Consultant at Corbishley Consulting
The technical support is very good. They are very responsive when we have an issue. The last issue that I worked on...
Read full review of Tidal by Redwood »
Anonymous User
Automation Manager at a financial services firm
I have been through many different iterations of the company. They used to be owned by Cisco, then Tidal was moved to...
Read full review of Tidal by Redwood »
MosesGujjarlapudi
Tidal Administrator at Devon Energy
Very few issues take long to remediate and we create support cases for those issues. The technical support used to be...
Read full review of Tidal by Redwood »
Anonymous User
Vice President - Technical Delivery at a computer software company
Our team is in touch with the product team and whenever there is any problem, we reach out to support and they take...
Read full review of Tidal by Redwood »
LeeAnn McLennan
Application Engineer at Columbia Sportswear
The standard tech support at Tidal is very good. You can call or open a ticket, if you get stuck on something. They...
Read full review of Tidal by Redwood »
Shahaan Dalal
Production Control Engineer at a healthcare company
Technical support is great. They're fantastic. They're very responsive and detailed when we ask them questions. A big...
Read full review of Tidal by Redwood »
Anonymous User
Production Control Analyst at a healthcare company
The technical support is much improved. That's over the course of 15 years. Tidal has gone to great lengths, with the...
Read full review of Tidal by Redwood »
Anonymous User
Professional system administrator at DXC Technology
There was a slight delay with customer support. Other than that, overall, we had a good experience.
Read full review of Tidal by Redwood »
JonFredrickson
JDE Manager at Oshkosh Corporation
No one is perfect so I would rate them a nine out of ten. They are very willing to help you with any issue. If it is...
Read full review of Tidal by Redwood »
Jim Gillingham
Batch Production Manager at a consultancy
They've been great. They are very responsive. They have a lot of the original people back with them. The new company...
Read full review of Tidal by Redwood »
Anonymous User
Team Lead at a manufacturing company
The technical support hasn't been perfect. Sometimes, it takes a bit of time to come to the root cause of an issue....
Read full review of Tidal by Redwood »
AndrewGriffin
Lead Control Analyst at Central States Funds
I haven't really dealt with Tidal support too much. The only time I really dealt with tech support is when we were...
Read full review of Tidal by Redwood »
Anonymous User
Data Platforms Operations Lead Managed Hosting at a marketing services firm
Their tech support is awesome. We've had Tidal for a long time. We had Tidal when it was Tidal, and then when it was...
Read full review of Tidal by Redwood »
LeeAnn McLennan
Application Engineer at Columbia Sportswear
One of their strongest areas is their customer service. Many of the same folks have worked at Tidal over the years. I...
Read full review of Tidal by Redwood »

Review 1 of 23

Technical Support

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