Compare Barracuda Networks vs Micro Focus

Barracuda Networks Based on 26 reviews.	Micro Focus Based on 836 reviews.
Overview
Barracuda Networks, Inc. is a company providing security, networking and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers and instant messaging threats such as spam, spyware, trojans, and viruses. The company's networking and storage products include web filtering, load balancing, application delivery controllers, message archiving, NG firewalls, backup services and data protection.	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Barracuda Spam and Virus Firewall: Evolution Recruitment Solutions, Evans Delivery Company, Osoyoos Credit Union, Synovis Life Technologies, Camden County Technical Schools, DEK, Evans Delivery Company, Colgate Rochester Crozer, Hemmera, South Carolina Heart Center, Ferma Corporation, Major League Baseball (MLB), Healy Brothers Automotive Group Barracuda Backup: Dematic, Levitt Safety, Osoyoos Credit Union, Viborel Distribuiao, European Tour, Papergraphics, Levitt Safety, Academy of Contemporary Music, Paul, Plevin, Sullivan & Connaughton, LLP, National History Museum, California Almond Board, American Radio Relay League, Kirkpatrick Bank, IAC, Healey Brothers Automotive Group, Mechanicsburg Area School District, Taylor Shellfish Farms, Drew Marine, inMusic, Mills Law Library, Healy Brothers Automotive Group, Thomas Kinkade Company, Hastings and Prince Edward Counties Health Unit Barracuda Message Archiver: Alfa Romeo, Texas A&M University, Time Warner, Nintendo, Boeing	Micro Focus Data Protector: GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company GWAVA: SVG Strassenverkehrs-Genossenschaft Wªrttemberg eG, ELO Digital Office GmbH, Grafisch Lyceum Utrecht, Deutscher Steuerberaterverband (DStV), Investment Savings Bank of Pennsylvania, Gwinnett Health System, Long Island Rail Road, Wisconsin Historical Society, South Texas Nuclear Facility, Northwestern Michigan College, Carilion Health System, North Memorial Medical Center
Popular Solutions
Barracuda CloudGen Firewall 7 reviews Barracuda Backup 3 reviews Barracuda Web Application Firewall 3 reviews	Micro Focus ALM 50 reviews Micro Focus Data Protector 26 reviews Quality Center 25 reviews
Top Comparisons
Fortinet FortiMail vs. Barracuda Spam and Virus Firewall Compared 27% of the time. Veeam Backup & Replication vs. Barracuda Backup Compared 25% of the time. MimeCast vs. Barracuda Message Archiver Compared 81% of the time.	Veeam Backup & Replication vs. Micro Focus Data Protector Compared 31% of the time. MimeCast vs. GWAVA Compared 20% of the time.
Top Industries
Financial Services Firm 11% Comms Service Provider 11% Transportation Company 8% Healthcare Company 7%	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
What is most valuable?: The Anomaly-based spam detection is a very good feature of Barracuda Spam & Virus...
Read full review of Barracuda Spam and Virus Firewall »
Anonymous User
Systems Engineer at a university
What is most valuable?: The superior support from Barracuda in setting up, using, and helping with issues for the...
Read full review of Barracuda Backup »
Mohamed Othman
Network & Security Engineer at a tech services company
What is our primary use case?: I have two primary use cases, one for a bank and the other one for an operator. I...
Read full review of Barracuda Web Application Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
What is our primary use case?: We implement it for customers. We have some customers in Mexico who need that kind...
Read full review of Barracuda CloudGen Firewall »
BrianRogalski
Solutions Engineer at a tech services company
What is our primary use case?: We're using it for web filtering and blocking of sites that we don't want to allow...
Read full review of Barracuda Web Filter »

Review 1 of 5

Paul Grossman
Sr. Test Automation Engineer at a consultancy
How has it helped my organization?: We identified an object that was supposed to have a width of 30 characters, but...
Read full review of Quality Center »
Jordan Gottlieb
Principal consultant qa architect at a tech vendor
What is most valuable?: Test management and reporting. Those are the two most important things. I tell my customers...
Read full review of Micro Focus ALM »
Roland Fehlmann
Test Automation Engineer at a financial services firm
What is most valuable?: The most valuable feature is that we have a test automation solution that is really...
Read full review of UFT Pro (LeanFT) »
Sukarna Chirumamilla
Senior manager IT at a transportation company
What is most valuable?: The way that it handles the user stories. It's more compatible because it is built to...
Read full review of Agile Manager »
Anonymous User
CEO at Remote Data Backups, Inc.
What is most valuable?: It provides backup and recovery for mobile devices, PCs, laptop, iPhone, and Android. The...
Read full review of Connected MX »

Review 1 of 5

Customer Service

Tim Lillis
Sr. System Engineer at a non-tech company
Excellent. For every ticket we open, the response is very quick.
Read full review of Barracuda Backup »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Best.
Read full review of Barracuda Spam and Virus Firewall »
Taradutt Pant
Founder at let's-ConnectIndia
I would say technical support is lacking. They don't have strong technical support; their abilities are not so good....
Read full review of Barracuda CloudGen Firewall »
Dragoslav Vasiljevic
System & Network Engineer at a financial services firm
On a scale from one to 10, my rating is an eight. Level 1 and 2 of their support are good, but if you want serious...
Read full review of Barracuda CloudGen Firewall »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Web Filter »
Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: Nil, here in Argentina, the distributor was limited to providing the price of the product. We had...
Read full review of Barracuda CloudGen Firewall »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Load Balancer »
Richard Snel
Automation Specialist at a tech services company
Support is really great as we are a a diamond partner.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Director of Systems Infrastructure at a tech vendor
Their technical support is great.
Read full review of Barracuda Web Application Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support....
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Operations Manager at a tech services company
I did not have any direct experience with technical support.
Read full review of Barracuda Backup »
Anonymous User
Sr ICT Consultant at ditp
Customer Service: I’ve been in IT for nearly 40 years, and I’ve had my share of dealings with “service/support...
Read full review of Barracuda CloudGen Firewall »
SecurityEng850
Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 7/10.
Read full review of Barracuda CloudGen Firewall »
IT432a5D
IT Security Administrator at a tech services company
Technical support is very good.
Read full review of Barracuda Web Application Firewall »
Anonymous User
Systems Engineer at a university
Better than a 10 out of 10. Their support is absolutely the best in the business.
Read full review of Barracuda Backup »
NetworkAdmin77
Network Administrator at a software R&D company
I would rate the technical support nine out of 10.
Read full review of Barracuda CloudGen Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very...
Read full review of Barracuda Web Application Firewall »
BrianRogalski
Solutions Engineer at a tech services company
We were in touch with tech support in our attempts to move Barracuda to our new platform, unsuccessfully. I would...
Read full review of Barracuda Web Filter »
Anonymous User
Director of IT at Superfeet Worldwide Inc.
The technical support is good.
Read full review of Barracuda CloudGen Firewall »
MaheshMashalkar
Account Manager
Awareness about the product is limited to the OEM technical team, though the product is fantastic.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
IT Consultant - Network Admin at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Barracuda CloudGen Firewall »

Review 1 of 21

Jonathas De Morais
Enterprise Systems Analyst at a manufacturing company
Our experience with tech support has been good. We haven't needed support that much but whatever we needed we were...
Read full review of Fortify on Demand »
Alberto Guisande
Director at Decision Science
It could be improved.
Read full review of Vertica »
Anonymous User
VP of IT at a manufacturing company
Tech support is very, very poor. There is no coordination between product groups, you have to repeat the same...
Read full review of Micro Focus ALM »
Anonymous User
Manager, IT Product Support at a retailer
I have not been as impressed as with their other products. They do respond, they do have the knowledge to do this but...
Read full review of Performance Center »
Anonymous User
Infrastructure Specialist at a insurance company
We have to raise support tickets and that's an extremely painful thing. It can take five to seven weeks. That's the...
Read full review of Micro Focus Data Protector »
Anonymous User
Program Manager - Performance Engineering at a media company
I've not had to contact tech support.
Read full review of Agile Manager »
Anonymous User
IT Security Consultant at a tech services company
Customer Service: PoorTechnical Support: Poor
Read full review of ArcSight »
Anonymous User
Head of ITSM application support team (JUMP! program) at a financial services firm
Technical support is absolutely very good.
Read full review of Micro Focus Service Manager »
Anonymous User
Information Security Consultant
Customer Service: Good.Technical Support: HP support needs to improve a lot. For solving one ticket HP support takes...
Read full review of ArcSight »
Anonymous User
Professional: Storage Administration at a tech services company
Customer Service: Customer service is great. Technical Support: Technical support is great.
Read full review of Micro Focus Data Protector »
Anonymous User
Sales at a comms service provider
So far, technical support is very good because we have been using HPE products, or the earlier Mercury products for a...
Read full review of UFT Pro (LeanFT) »
Anonymous User
Systems Network Engineer
The support is not very good.
Read full review of Micro Focus Network Automation »
Anonymous User
General Manager Strategic Programs at a tech services company
Technical support is good, I guess. We are not having trouble so far. But when we did want to get help or support, we...
Read full review of Micro Focus Network Node Manager »
Anonymous User
Manager of Operational Excellence at a energy/utilities company
We don’t have that many problems, but when we do have one, as long as we escalate effectively, it gets resolved in a...
Read full review of Micro Focus Service Manager »
Anonymous User
Sr Systems Engineer - Quality Assurance at a Consumer Goods
Service Virtualization support is great, and I'd rate each tech support specialist highly. It's better than support...
Read full review of Micro Focus Service Virtualization »
Anonymous User
Performance Test Analyst at a tech services company
Customer Service: Excellent Technical Support: Good.
Read full review of LoadRunner »
Anonymous User
IT Performance Architect and Head of DB2 at Swiss Mobiliar
It's a very new product so support is not very mature. You have to find the right people in HPE to support it...
Read full review of Micro Focus Operations Manager »
Anonymous User
ICT Engineer at T-Systems
The quality of the support depends on the type of support. We have multiple kinds of support. Either our customers...
Read full review of Micro Focus Service Manager »
Anonymous User
Senior Systems Engineer at a tech services company
Data Protector is great software, but after we started getting support from Micro Focus, it was taking too much time,...
Read full review of Micro Focus Data Protector »
Aphrodite Karanikos
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
The technical support is OK as long as you pay for ongoing technical support structure to get appropriate support...
Read full review of Micro Focus Content Manager »
Anonymous User
Administrador dedicado at a comms service provider
Customer Service: It's perfect. Technical Support: It's perfect.
Read full review of Micro Focus Data Protector »
Anonymous User
Sales at a comms service provider
So far, technical support is very good because we have been using HPE products, or the earlier Mercury products, for...
Read full review of Micro Focus ALM »
Anonymous User
Sr. Application Development Specialist: Service Manager at a health, wellness and fitness company
For most of the Tech Support I'm the guy to ask. When we do ask questions we have to ask questions of HPE, and...
Read full review of Micro Focus Service Manager »
Anonymous User
Solutions Architect- SIEM and Solutions
I have never used technical support much, but will give it 3/5.
Read full review of ArcSight »
Anonymous User
Senior Director Global QA at NICE Actimize
Technical support is good. We are located in Israel, with an Israeli team, so it's easy to contact them. We have the...
Read full review of Quality Center »
Anonymous User
Testing Coordinator at a tech services company
Customer service was helpful and knowledgeable
Read full review of UFT (QTP) »
Anonymous User
Security Expert at a tech services company
The technical support is poor.
Read full review of ArcSight »
Anonymous User
Records Management Administrator
Technical support was phenomenal when we were with MDY because we had more of a connection with the help desk....
Read full review of Micro Focus Content Manager »
Belgin Wolard
Sr. Test Automation Engineer
In terms of technical support, I usually get solutions to my issues. I did not have any issues to call technical...
Read full review of Micro Focus ALM »
Anonymous User
Sr. Developer, Big Data at a comms service provider
Above average
Read full review of Vertica »

Review 1 of 30

Technical Support

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