Compare Barracuda Networks vs Micro Focus

Barracuda Networks Based on 13 reviews.	Micro Focus Based on 368 reviews.
Overview
Barracuda Networks, Inc. is a company providing security, networking and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers and instant messaging threats such as spam, spyware, trojans, and viruses. The company's networking and storage products include web filtering, load balancing, application delivery controllers, message archiving, NG firewalls, backup services and data protection.	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Barracuda Spam and Virus Firewall: Evolution Recruitment Solutions, Evans Delivery Company, Osoyoos Credit Union, Synovis Life Technologies, Camden County Technical Schools, DEK, Evans Delivery Company, Colgate Rochester Crozer, Hemmera, South Carolina Heart Center, Ferma Corporation, Major League Baseball (MLB), Healy Brothers Automotive Group Barracuda Backup: Dematic, Levitt Safety, Osoyoos Credit Union, Viborel Distribuiao, European Tour, Papergraphics, Levitt Safety, Academy of Contemporary Music, Paul, Plevin, Sullivan & Connaughton, LLP, National History Museum, California Almond Board, American Radio Relay League, Kirkpatrick Bank, IAC, Healey Brothers Automotive Group, Mechanicsburg Area School District, Taylor Shellfish Farms, Drew Marine, inMusic, Mills Law Library, Healy Brothers Automotive Group, Thomas Kinkade Company, Hastings and Prince Edward Counties Health Unit Barracuda Message Archiver: Alfa Romeo, Texas A&M University, Time Warner, Nintendo, Boeing	Micro Focus Data Protector: GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company GWAVA: SVG Strassenverkehrs-Genossenschaft Wªrttemberg eG, ELO Digital Office GmbH, Grafisch Lyceum Utrecht, Deutscher Steuerberaterverband (DStV), Investment Savings Bank of Pennsylvania, Gwinnett Health System, Long Island Rail Road, Wisconsin Historical Society, South Texas Nuclear Facility, Northwestern Michigan College, Carilion Health System, North Memorial Medical Center
Popular Solutions
Barracuda NextGen Firewall 6 reviews Barracuda Web Application Firewall 3 reviews Barracuda Backup 2 reviews	Micro Focus ALM 51 reviews Micro Focus Data Protector 28 reviews Quality Center 24 reviews
Top Comparisons
Fortinet FortiMail vs. Barracuda Spam and Virus Firewall Compared 27% of the time. Veeam Backup & Replication vs. Barracuda Backup Compared 26% of the time. MimeCast vs. Barracuda Message Archiver Compared 80% of the time.	Veeam Backup & Replication vs. Micro Focus Data Protector Compared 31% of the time. MimeCast vs. GWAVA Compared 20% of the time.
Top Industries
Financial Services Firm 12% Comms Service Provider 11% Transportation Company 8% Healthcare Company 8%	Financial Services Firm 23% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Valuable Features: The Anomaly-based spam detection is a very good feature of Barracuda Spam & Virus Firewall,...
Read full review of Barracuda Spam and Virus Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
Primary Use Case: We implement it for customers. We have some customers in Mexico who need that kind of technology....
Read full review of Barracuda NextGen Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Primary Use Case: I have two primary use cases, one for a bank and the other one for an operator. I will speak...
Read full review of Barracuda Web Application Firewall »
Anonymous User
Systems Engineer at a university
Valuable Features: The superior support from Barracuda in setting up, using, and helping with issues for the...
Read full review of Barracuda Backup »
BrianRogalski
Solutions Engineer at a tech services company
Primary Use Case: We're using it for web filtering and blocking of sites that we don't want to allow traffic to. ...
Read full review of Barracuda Web Filter »

Review 1 of 5

DavidCooke
IT Manager at a comms service provider
Valuable Features: ALM centralizes everything. It allows you to work out how well you are doing project-wise...
Read full review of Performance Center »
Alexandr Logach
Independant IT Consultant
Valuable Features: The solution provides business process automatization. The Composer is absolutely a magical...
Read full review of Serena Solutions Business Manager »
Ajay Mishra
Sr. Technical Consultant at a tech services company
Valuable Features: I have seen PPM evolve a lot over the period of time i.e. since v7.5 days. PPM has come a...
Read full review of Micro Focus PPM »
Applicatb873
Application Support Specialist
Valuable Features: The main purpose of ChangeMan for my position is to compile code and control versions of the...
Read full review of Serena ChangeMan ZMF »
Configurb009
Configuration Manager
Valuable Features: Most of the time it's the value it can provide, as long as you've got it properly mapped out. So...
Read full review of Micro Focus Service Manager »

Review 1 of 5

Customer Service

Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: Nil, here in Argentina, the distributor was limited to providing the price of the product. We had...
Read full review of Barracuda NextGen Firewall »
Richard Snel
Automation Specialist at a tech services company
Support is really great as we are a a diamond partner.
Read full review of Barracuda NextGen Firewall »
Dragoslav Vasiljevic
System & Network Engineer at a financial services firm
On a scale from one to 10, my rating is an eight. Level 1 and 2 of their support are good, but if you want serious...
Read full review of Barracuda NextGen Firewall »
Taradutt Pant
Founder at let's-ConnectIndia
I would say technical support is lacking. They don't have strong technical support; their abilities are not so good....
Read full review of Barracuda NextGen Firewall »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Load Balancer »
Tim Lillis
Sr. System Engineer at a non-tech company
Excellent. For every ticket we open, the response is very quick.
Read full review of Barracuda Backup »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Web Filter »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Best.
Read full review of Barracuda Spam and Virus Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very...
Read full review of Barracuda Web Application Firewall »
BrianRogalski
Solutions Engineer at a tech services company
We were in touch with tech support in our attempts to move Barracuda to our new platform, unsuccessfully. I would...
Read full review of Barracuda Web Filter »
SecurityEng850
Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 7/10.
Read full review of Barracuda NextGen Firewall »
Anonymous User
Sr ICT Consultant at ditp
Customer Service: I’ve been in IT for nearly 40 years, and I’ve had my share of dealings with “service/support...
Read full review of Barracuda NextGen Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support....
Read full review of Barracuda NextGen Firewall »
Anonymous User
IT Consultant - Network Admin at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Barracuda NextGen Firewall »
Director85d9
Director of Systems Infrastructure at a tech vendor
Their technical support is great.
Read full review of Barracuda Web Application Firewall »
MaheshMashalkar
Account Manager
Awareness about the product is limited to the OEM technical team, though the product is fantastic.
Read full review of Barracuda NextGen Firewall »
IT432a5D
IT Security Administrator at a tech services company
Technical support is very good.
Read full review of Barracuda Web Application Firewall »
Anonymous User
Systems Engineer at a university
Better than a 10 out of 10. Their support is absolutely the best in the business.
Read full review of Barracuda Backup »
NetworkAdmin77
Network Administrator at a software R&D company
I would rate the technical support nine out of 10.
Read full review of Barracuda NextGen Firewall »

Review 1 of 19

Lacy Mc Clain
QA Analyst at a legal firm
I rarely needed any as I am an expert administrator.
Read full review of Micro Focus ALM »
Binu Jacob
Sr Solution Architect/OSS at Etisalat
We have to give a lot of feedback to level 1 support so they can understand what the problem is. Our requests then go...
Read full review of Micro Focus Network Node Manager »
Marcell Imrik
IT Consultant
It takes longer but we always get help from the technical support.
Read full review of Micro Focus PPM »
Idan Harel
Managing Director at a tech services company
Customer Service: We work directly with HP R&D, which makes it much more comfortable and responsive. Technical...
Read full review of AppPulse Suite »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 7/10 Technical Support: 8/10
Read full review of SiteScope »
Jacques Sauve
Business Development and Delivery Director at a tech services company
Technical support is good. There are a couple of good first line support techs, but with great escalation engineers...
Read full review of Micro Focus Vibe »
Bhawani Prasad Mahanta
Senior Engineer
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
Read full review of Micro Focus Service Test »
Xavier Waquet
CTO at a tech company
7/10 - As part of the HP Start-up Program, we have access to all the support we need. We’ve used them and found them...
Read full review of AppPulse Suite »
Ronny Zimmermann
Researcher at a university
I think their support is OK, but not very good. The problem is that Data Protector is spread across so many hardware...
Read full review of Micro Focus Data Protector »
Anonymous User
SAP Basis & Systems Administrator at a retailer
Customer Service: Customer service is excellent with a ticket per call. Technical Support: Through the fifteen years...
Read full review of Micro Focus Data Protector »
ProductLca43
Product Line Manager at a government
Technical support could be better.
Read full review of Operations Bridge »
SeniorSysEng809
Sr Systems Engineer - Quality Assurance at a Consumer Goods
Service Virtualization support is great, and I'd rate each tech support specialist highly. It's better than support...
Read full review of Micro Focus Service Virtualization »
ITManagebe91
IT Manager
It depends. It takes some time to get to the real person who knows how to solve the problem. So that's difficult with...
Read full review of Micro Focus Data Protector »
Giovanni Pistarini
Test Governance at a transportation company
Customer Service: Very good. Technical Support: You have to send one or two replies before they get a full...
Read full review of Silk Central »
Anonymous User
Identity and Access Governance Pro
Pretty satisfying.
Read full review of NetIQ Access Governance Suite »
Anonymous User
Sr. DevOps Engineer, Adometry at a tech company
Excellent. It can take some time to get to the right people but generally our issues are all addressed in an...
Read full review of Vertica »
Tomasz Nogalski
Security/Service Engineer at a comms service provider
8/10.
Read full review of NetIQ Sentinel »
Anonymous User
CTO Infrastructure, Tehcnical Support, & Operations at a healthcare company
Customer Service: 5/10. Technical Support: 5/10.
Read full review of Micro Focus Data Protector »
TeamLeadd483
Infrastructure Team Lead at a tech services company
I would say on a scale of one to five, it's three and a half. I think the product was premature. The time to...
Read full review of AppPulse Suite »
Michael Schenk
Head of IT at a engineering company
Customer Service: 9/10. Technical Support: 9/10 - we have not had any bad experiences with support.
Read full review of Micro Focus Data Protector »
Anonymous User
Test Engineer at a tech company
Really the weak link of this otherwise so good product. Technical support lacks efficiency and all they do is to move...
Read full review of Micro Focus Business Process Testing »
CTO321
Chief Technology Officer (CTO) at a tech company
It has improved substantially over the last two years. I'm going to rate them at 3/5 because when you call in the...
Read full review of ArcSight »
Anonymous User
Performance Test Specialist at a retailer
When you initially file a support case, it's difficult because they ask you many technical question to assess the...
Read full review of Performance Center »
Anonymous User
Qa manager at a tech consulting company
We use a third-party partner to do tech support and it's been fantastic with them. We have, ourselves, gotten to...
Read full review of Performance Center »
Gary Pyett
Systems Consultant at a software R&D company
The technical support for Data Protector is good actually. I have no problems with that. We log calls, and they get...
Read full review of Micro Focus Data Protector »
Managereb4c
Manager at a consultancy
For us, it's been good, but we have an enterprise license agreement. We buy a ton of products, so they're always very...
Read full review of Mobile Center »
ITAdmin245
IT Adminstrator at a manufacturing company
Technical support is OK. They helped me with exporting our internal database. They responded to me within a...
Read full review of Micro Focus Data Protector »
Ramy Elanbaawy
Architect at a comms service provider
Customer Service: It was a green field solution, and getting quick customer service was a challenge. Technical...
Read full review of Vertica »
Rich Harman
Sr. Director - Quality Assurance at a K-12 educational company or school
Customer Service: Customer service was an 8/10. Technical Support: Technical support 9/10.
Read full review of StormRunner Load »
Anonymous User
Installer developer / CMSupport at a software R&D company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of AccuRev »

Review 1 of 30

Technical Support

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