Compare BeyondTrust vs MasterSAM

BeyondTrust

Based on 109 reviews.

MasterSAM

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Endpoint Privilege Management

Aera Energy LLC, Care New England, James Madison University

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

BeyondTrust Password Safe

Aera Energy LLC, Care New England, James Madison University

BeyondTrust DevOps Secrets Safe

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Popular Solutions

BeyondTrust Remote Support

6 reviews

BeyondTrust Endpoint Privilege Management

10 reviews

BeyondTrust Privileged Remote Access

16 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Government

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinay Dabas
Senior Sales Engineer at ForgeRock
We use Password Safe to protect privileged identities and privileged access. The difference between any PAM and IM is...
Read full review of BeyondTrust Password Safe »
Marlin B Pohlman
Consultant at Visdom
We deploy it for customers as part of ISO 27001, 27701, and HITRUST. We do managed QMS. We go into a customer that is...
Read full review of BeyondTrust Endpoint Privilege Management »
Rich Longo
Vice President of Sales at ServicePro
We used it all the time in my previous organization. We don't use these tools here in my current organization. We...
Read full review of BeyondTrust Remote Support »
Anonymous User
Software Consultant at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm

Read full review of Leiberman RED Identity Management [EOL] »

Review 1 of 5

No Data Available

Customer Service

Temitope Popoola
Specialist, Server Administration at IHS Towers
Their technical support is good. At any point in time, when I needed support, they responded quickly. There was a...
Read full review of BeyondTrust Privileged Remote Access »
Sandeep Kundargi
Technical Lead at a tech vendor
Their support was excellent, providing valuable responses within a few hours. However, during the transition period,...
Read full review of BeyondTrust Endpoint Privilege Management »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The customer service and support were always very good. When I was a customer, we had a systems integrator partner...
Read full review of BeyondTrust Endpoint Privilege Management »
Akash Jogbond
Team Lead at Foresight Software Solutions
I've used technical support in the past. The product was initially developed by Avecto. Then BeyondTrust purchased...
Read full review of BeyondTrust Endpoint Privilege Management »
Chella Chalapathi
Senior Technical Program Manager at Infosys
The support team who are interfacing with us, are excellent. They are on time for any response, but probably what I...
Read full review of BeyondTrust Remote Support »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Senior Solutions Engineer at a tech services company
I would give technical support a rating of 10/10. They are 100% U.S. based in Austin Texas. Their guys are top notch.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
General Manager at a tech services company
The support for the solution is not very good, they could improve by being quicker.
Read full review of BeyondTrust DevOps Secrets Safe »
Anonymous User
Cybersecurity Architect at a tech vendor
This product is backed up by excellent, very knowledgeable support.
Read full review of BeyondTrust Privileged Remote Access »
StarTseng
Senior Technical Consultant at a tech services company
My support has come from the sales engineering team, not the support team, and I would rate the support at nine out...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Head of Communications at Stadt Winterthur
We deal with a person from the vendor to handle our maintenance, and we never have to contact technical support...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Senior Account Executive at a tech services company
The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support...
Read full review of BeyondTrust Remote Support »
Anonymous User
Director CTO Office at a tech services company
I don't deal with technical support but I haven't heard any complaints. I think they're okay.
Read full review of BeyondTrust Remote Support »
Anonymous User
Sr Cyber Security Manager at Honeywell International Inc.
We have a dedicated TAM. We have a dedicated technical manager who helps us with any questions or deployment issues....
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
AD System Administrator at a government
The technical support is through our vendor.
Read full review of BeyondTrust Password Safe »
PeterNguyen
PAM Consultant at a insurance company
Their documentation is not very detailed. A lot of time, we have to go through their professional service. We do get...
Read full review of BeyondTrust Password Safe »
Anonymous User
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Software Consultant at a financial services firm
The customer service team is okay. I've had a few issues with them, but they were reasonable. However, I have one...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Sr. CyberArk Consultant
Everybody's technical support isn't great so it's as good as anybody else's.
Read full review of Leiberman RED Identity Management [EOL] »
Clement
Security Analyst at Secland
The technical support is good. Their knowledge base is well-documented. I would rate the support as nine out of 10.
Read full review of BeyondTrust Privileged Remote Access »
Saurabh Sarjine
Sr Security Analyst at a tech services company
Their support is pretty good. They are available for any issues. I would rate them an eight out of ten.
Read full review of BeyondTrust Password Safe »
Anonymous User
Systems Administrator at CityServiceValcon
Support is very responsive and great to work with. It is not common to need support very often. The product does not...
Read full review of BeyondTrust Remote Support »
Anonymous User
Identity Management Consultant at a tech services company
Technical support is 7/10. They are generally good but in my experience slow to respond on product issues.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Sr. Manager Cyber Security at a manufacturing company
Their support line is good. They're familiar with the product, and they have expertise with the product. So far, any...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Senior Specialist at a tech services company
Some of them are very good, and some of them are not good. Sometimes, you get a quick resolution, but sometimes, it...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Configuration Specialist at a pharma/biotech company
I would say it's better than most.
Read full review of BeyondTrust Remote Support »
Anonymous User
I.S. Architect at a insurance company
Their technical support is not that bad, but it can be improved.
Read full review of BeyondTrust Password Safe »
Anonymous User
Team Lead, Network Infrastructure Business at a tech services company
We have been in touch with technical support and we are satisfied with them.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company
I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups.
Read full review of BeyondTrust Remote Support »

Review 1 of 30

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Technical Support

No Data Available

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