Compare Bitdefender vs Juniper

Bitdefender

Based on 118 reviews.

Juniper

Based on 305 reviews.

Sample Customers

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

Juniper vSRX

Expedient Data Centers

Popular Solutions

Bitdefender GravityZone EDR

24 reviews

Bitdefender GravityZone Enterprise Security

17 reviews

GravityZone Business Security

9 reviews

Juniper SRX Series Firewall

17 reviews

Juniper EX Series Ethernet Switches

28 reviews

Juniper MX Series Routers

19 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

16%

Government

Financial Services Firm

Computer Software Company

16%

Comms Service Provider

12%

Educational Organization

12%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SimonClark
Cyber Security Advisor - Director at Fort Net UK
We offer Bitdefender GravityZone Ultra to our clients. GravityZone Ultra has features such as encryption. I can do...
Read full review of Bitdefender GravityZone EDR »
Kevin Mabry
CEO, Author, Cyber security best practices at Sentree Systems, Corp.
We are using the recent, most current version. I use it for security purposes of the endpoints and primarily use it...
Read full review of Bitdefender GravityZone Enterprise Security »
Robert Nevans
CEO at CSToday
One of my clients is an inpatient rehab facility, where people were bringing their habits and behaviors from the...
Read full review of Bitdefender Sandbox Analyzer »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I use it for security purposes. It offers a robust set of features to protect your devices from various online...
Read full review of Bitdefender Total Security »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
I'm communicating with the local team in the Philippines, and I just installed the solution on my endpoint devices....
Read full review of Bitdefender MDR »

Review 1 of 5

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
We have used Juniper SRX Series Firewall in airports and multiple other industries.
Read full review of Juniper SRX Series Firewall »
Shiva_Prasad
Senior Technical Consultant at Black Box Network Services
We use the solution as a warehouse and service provider.
Read full review of Juniper Mist Premium Analytics »
Abdul Malik
Sr. Network / DC & Security Consultant at Premier Systems
The QFX was used for Layer 2 connectivity and Layer3 VXLAN overly (ERB/CRB) and DCI between the data center, and the...
Read full review of Juniper QFX Series Switches »
Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I use the solution to support deployment and troubleshooting. In my current position, I resolve complex issues during...
Read full review of Juniper WLC Series »
Anonymous User
Managing Consultant at a computer software company
I am using Juniper Mist Wired Assurance for zero-touch provisioning for your EX platform. That solution does have an...
Read full review of Juniper Mist Wired Assurance »

Review 1 of 5

Customer Service

Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The technical support team needs to be faster with their responses.
Read full review of Bitdefender GravityZone Enterprise Security »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Marcin Bełzowski
IT Manager at MGH. Małopolska Grupa Handlowa Sp. z o.o
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
LorenzoArcinue
Senior IT System Analyst at Identitii
I am concerned with the support team's time. I think it is not aligned with my time. I get a response only at night....
Read full review of Bitdefender MDR »
Chris Bender
Information Technology Infrastructure Manager (Region 2 IT Manager) at NNR Global Logistics USA Inc.
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »
Subbu Madhira
CEO at OmniNet Systems
Technical support is pretty good. They respond. You also have a lot of self-paced documents available, which means...
Read full review of Bitdefender MDR »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Sandeep Ramachandran Nair
Director Sales & Support at Oval Infosec
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
ChandanMunshi
Chief Technical Officer at Provision Technologies LLP
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at Esnad
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Mohamed Berawy
Technical Team Leader at ValueSYS
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Israel Ayobamiji
Computer Repair Technician at self-employed
I would rate the technical support as an eight out of ten.
Read full review of Bitdefender Total Security »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Managed IT Services Provider at a tech services company
I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this...
Read full review of Bitdefender GravityZone EDR »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Fernando_Silva
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Mohamadi ZONGO
IT Manager at WAHO
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Director, Information Technology at a tech services company
I've had a couple, probably two or three interactions with their tech support. Suppose I were to give them a grade,...
Read full review of Bitdefender Sandbox Analyzer »

Review 1 of 30

SaurabhMishra
Network Infrastructure Architect at a comms service provider
The technical support responds promptly and we found that they put in the effort to resolve our issues.
Read full review of Juniper EX Series Ethernet Switches »
Muhammad_Faisal
Manager ITSM at Lucky Cement Limited
Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently...
Read full review of Juniper SRX Series Firewall »
Teuku Maiyasya
CTO at PT Bali Towerindo Sentra, Tbk
The technical support is very helpful. Any time we have a problem, they support us.
Read full review of Junos Space Network Director »
Mohammad Abdur Rahim Sarker
Technical Consultant - Bangladesh, Nepal & Bhutan at Redington Distribution Pte Ltd.
I rate the technical support a ten out of ten.
Read full review of Mist AI and Cloud »
Mohammad Abdur RahimSarker
Technology Consultant at Redington (India) Ltd
The technical support team is very good.
Read full review of Juniper Mist Wireless Access Points »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
It is noteworthy that some challenges arose initially during the transition when Juniper took over. I vaguely recall...
Read full review of Mist AI and Cloud »
Ildar Baybulatov
Infrastructure Expert and Architect at a non-profit
I've used the Juniper Support Team for a couple of problems with Juniper. They were great. they answered my questions...
Read full review of Juniper MX Series Routers »
Naveen Tej
Cybersecurity Solutions Architect at Netcon Technologies India Private Limited
Support is provided if you have a contract with a partner.
Read full review of Mist AI and Cloud »
Teuku Maiyasya
CTO at PT Bali Towerindo Sentra, Tbk
I rate the technical support of Juniper Enterprise Routers a five out of five. The support is helpful. The last time...
Read full review of Juniper MX Series Routers »
Tarun Audichya
Solution Architect at ConnX Inc.
In terms of technical support, I haven't had many issues that required me to contact them. However, when I have...
Read full review of Juniper Contrail Networking »
AdamHashi
Manager, VoIP Architect Engineer at Telesystem
All vendors are currently outsourcing their platforms overseas, which tends to lower the overall quality.
Read full review of Juniper QFabric »
Hezio Fernandes
Works at wolterskluwer
I have not contacted support.
Read full review of Apstra Operating System »
Anonymous User
Security Analyst at a computer software company
Juniper support is okay, but maybe they could improve their support for the gates or when the gates are returned. It...
Read full review of Juniper SRX Series Firewall »
Dennis Laine
Tech Lead Network at Bonniernews
It's been a while since we used them. We used them, in the beginning, a bit. However, they're excellent. They have...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
NOKIA Lead Engineer at a comms service provider
9 out of 10.
Read full review of Juniper SRX Series Firewall »
Abhilash V
Senior Consultant
The support could be somewhat improved with Juniper.
Read full review of Juniper SRX Series Firewall »
ANanonymous
Consumer Engineer at a comms service provider
The technical support is good, but there is a time delay between the support and attacks.
Read full review of Juniper SRX Series Firewall »
Hussein Shamte
Operations Head at Frontier Optical Networks
Technical support is great. They are helpful and responsive.
Read full review of Juniper MX Series Routers »
Anonymous User
Systems Engineer
The technical support team is very co-operative and gives quick responses for the logged cases. A hundred percent of...
Read full review of Juniper SRX Series Firewall »
Mikhail Kasimov
Information Technology Security Engineer at ITBiz Solutions
The technical support is satisfactory.
Read full review of Juniper MX Series Routers »
Wesley Wang
DevOps System Engineer at Monash University
The technical is responsive, knowledgeable, and customer-friendly.
Read full review of Juniper QFabric »
Ajish Thomas
Project manager at computer care company
They have technical support over the phone as well as the online ticketing system and that has worked out pretty...
Read full review of Juniper SRX Series Firewall »
Mohd Yasir
IP Solution Architect /Deputy Manager at HFCL Limited
We connected with tech support seven or eight months ago. We got good support and a good response.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Consultant at a financial services firm
The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they...
Read full review of Juniper SRX Series Firewall »
Ali Shan
Network Administrator at Virtual University
I rate Juniper support eight out of 10.
Read full review of Juniper EX Series Ethernet Switches »
AlMAmun
Assistant Manager at GBPL
Ultimately, when customers encounter challenges, they reach out to us for assistance. We then establish a schedule...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Solutions Architect at a tech services company
They have been pretty good. In some cases, they took a little bit of time to give a response for the cases we were...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Director at a tech services company
We have been satisfied with the technical support.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Federal Field Systems Engineer at a government
Technical support is good. None of them are great, but I think they are pretty good. It depends on who you get, from...
Read full review of Juniper EX Series Ethernet Switches »
Gertis Des Vignes
ICT Product Manager at a comms service provider
We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive...
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Technical Support

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