Compare Bitdefender vs Trend Micro

Bitdefender Based on 15 reviews.	Trend Micro Based on 58 reviews.
Top Comparisons
Trend Micro OfficeScan vs. Bitdefender GravityZone Compared 3% of the time.	Bitdefender GravityZone vs. Trend Micro OfficeScan Compared 3% of the time. Bitdefender GravityZone vs. Trend Micro Smart Protection Complete Compared 2% of the time.
Overview
Information Not Available	Trend Micro Inc. is a global security software company founded in Los Angeles, California with global headquarters in Tokyo, Japan, and regional headquarters in Asia, Europe and the Americas. The company develops security software for servers, cloud computing environments, and small business. Its cloud and virtualization security products provide cloud security for customers of VMware, The company was founded in 1988 in Los Angeles by Steve Chang, his wife, Jenny Chang, and her sister, Eva Chen The company was established with proceeds from Steve Chang's previous sale of a copy protection dongle to a United States-based Rainbow Technologies.
Sample Customers
Bitdefender GravityZone: Mentor Graphics, Rudersdal Kommune	Trend Micro OfficeScan: Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST Trend Micro Smart Protection Complete: Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen Trend Micro ServerProtect: Siemens
Popular Solutions
Bitdefender GravityZone 13 reviews Bitdefender Hypervisor Introspection 2 reviews	Trend Micro Deep Security 15 reviews Trend Micro OfficeScan 10 reviews Trend Micro Data Loss Prevention 4 reviews
Top Industries
Software R&D Company 22% Comms Service Provider 15% Media Company 12% Financial Services Firm 12%	Software R&D Company 29% Comms Service Provider 11% Media Company 10% Manufacturing Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MichaelNbwiga
IT SIO at a consultancy
What is our primary use case?
We primarily use the solution for endpoint protection.
How has it helped my
…
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
Owner at a tech services company
What is our primary use case?
We have been reselling Bitdefender for over twelve years now. Our primary use case for…
Read full review of Bitdefender GravityZone »

Review 1 of 2

Bharat Kandanoor
Head of Security and Engineering at BlueAlly
What is our primary use case?
The primary use case is endpoint protection.
What needs improvement?
It does not…
Read full review of Trend Micro Smart Protection Complete »
Yusif Samadov
‎Network Engineer at BestComp Group
What is our primary use case?
We use it in the banking industry.
What is most valuable?
The monitoring is the most…
Read full review of Trend Micro TippingPoint NGIPS »
Anonymous User
Head of IT at a financial services firm
What is our primary use case?
We use Trend Micro OfficeScan for endpoint and server security and protection in a small…
Read full review of Trend Micro OfficeScan »
MohammedIsmail
User at a hospitality company
What is our primary use case?
I use this solution for data blocking, software protection, and frame protection. …
Read full review of Trend Micro ServerProtect »
Anonymous User
Network Support Specialist at a financial services firm
What is our primary use case?
We use the onsite version, not cloud. Our primary use case is for intrusion detection,…
Read full review of Trend Micro Deep Discovery Analyzer »

Review 1 of 5

Customer Service

Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone »
Patrick Po
Junior Network Engineer at a tech services company
I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and...
Read full review of Bitdefender GravityZone »
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had...
Read full review of Bitdefender GravityZone »
Nebojsa Visic
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone »
Muhammad Tahir Ammad
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone »
Dragos Burlaciuc
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone »
Anonymous User
Security Technician
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone »
MichaelNbwiga
IT SIO at a consultancy
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone »
Dataeng67
Datacenter Engineer at a university
Technical support has been good. They are kind and respect our issues. I have received the help I need.
Read full review of Bitdefender GravityZone »
BenWiesner
Senior Network Manager at Denis Enterprises
The technical support is good. We use a third-party partner who deals directly with their technical support. I have...
Read full review of Bitdefender GravityZone »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone »
Anonymous User
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone »

Review 1 of 14

Mohamed Farouk Zyada
Professional Services Manager at a integrator
We tried to implement ourselves. Their technical support is okay.
Read full review of Trend Micro OfficeScan »
Tanweer Surve
Sr. Director, Enterprise Architecture & Cloud Technologies at Essilor
The technical support is very helpful and geographically dispersed.
Read full review of Trend Micro Deep Security »
Jason Cradit
Director of Cloud Architecture and Security at a consultancy
We had a little bit of trouble when we first implemented the tool. We couldn't configure something, but it was our...
Read full review of Trend Micro Deep Security »
Alexandre Russo
Tech Evangelist at a tech services company
Trend Micro has a Channel Partner ecosystem highly prepared to solve any questions and they work very closely with...
Read full review of Trend Micro Deep Security »
Mohit Sharma
CTO at RightCloud Pte. Ltd.
We are very well-connected with our technical support. Most of our team is quite trained on the product. 95 percent...
Read full review of Trend Micro Deep Security »
Bharat Kandanoor
Head of Security and Engineering at BlueAlly
We have not had any challenges with the technical support.
Read full review of Trend Micro Smart Protection Complete »
Matthew White
Production DBA at a financial services firm
Customer service team are fantastic and help provide timely resolution to issues and questions
Read full review of Trend Micro Deep Security »
Ketan_Patel
IT Manager at Birla Century
The technical support is responsive.
Read full review of Trend Micro Data Loss Prevention »
Swami Venkat
CTO at a tech vendor
We are experiencing major technical support issues right now, and the technical support has been reasonable about...
Read full review of Trend Micro Deep Security »
Raul Angeles
CISO at Estafeta Mexicana
We work with a partner. We have been working with them for about five years and it's very good. We haven't had any...
Read full review of Trend Micro OfficeScan »
Anonymous User
Network Support Specialist at a financial services firm
We deal with the support here in Egypt. There is a team from Trend Micro that covers Egypt. They supported us from...
Read full review of Trend Micro Deep Discovery Analyzer »
Anonymous User
IT Security Analyst - Systems Administrator at a Consumer Goods
I’d say they are very good, very knowledgeable, and very proactive. It's all good.
Read full review of Trend Micro Deep Security »
Anonymous User
Senior Consultant at a tech consulting company
Customer Service: Trend Micro's service has always been one of its strong points. I don’t particularly like the...
Read full review of Trend Micro Deep Security »
Anonymous User
DevOps Engineer at a financial services firm
Their technical support is great.
Read full review of Trend Micro Deep Security »
Mykola Kobets
Head of Group at MTI
The tech team are professionals.
Read full review of Trend Micro TippingPoint NGIPS »
Anonymous User
Network Sec. Technical Specialist at a healthcare company
Customer Service: OK, but not great ... very US centric.Technical Support: Good
Read full review of Trend Micro TippingPoint NGIPS »
Vijay M
Senior Security Specialist at a tech services company
There are different service levels available for technical support. When a problem occurs then we collect the logs...
Read full review of Trend Micro Deep Security »
Erin Xavier
Systems Administrator at Alfred Publishing
They're tech support is on top of things. The few times when we had questions, they have gotten back to me quite...
Read full review of Trend Micro Deep Security »
Anonymous User
Senior Security Engineer at a manufacturing company
We used the technical support for setting up profiles. Working with them was pretty good, they are extremely...
Read full review of Trend Micro Deep Security »
Opsmangr56
Operations Manager at a financial services firm
I have not contacted technical support for this solution.
Read full review of Trend Micro OfficeScan »
Anonymous User
The Chief of IT security department at a financial services firm
Customer Service: ExcellentTechnical Support: Excellent
Read full review of Trend Micro TippingPoint NGIPS »
Anonymous User
Epic Client Systems Manager at a healthcare company
Customer Service: Mike Horton is our account rep. He and technical support work as a team. We all work well together....
Read full review of Trend Micro Deep Security »
Jagadeesh P
Technical Engineer at a tech vendor
The customer service at Trend Micro will try to solve any issue that is presented. It just depends on how critical...
Read full review of Trend Micro Data Loss Prevention »
Anonymous User
Network Administrator at a financial services firm
The level of technical support is just regular. They failed to advise how to carry out the setup and this caused...
Read full review of Trend Micro Deep Security »
Rayees Tamton
Data Center Manager/Support Delivery Manager at Salam Technology
When we call technical support they respond immediately. They are local and we have met them three or four times in...
Read full review of Trend Micro Deep Security »
Anonymous User
Head of IT at a financial services firm
Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They...
Read full review of Trend Micro OfficeScan »
Anonymous User
DSI at a museum or institution
Technical support is very slow. There is no French support. Only English. The experts are in England, the United...
Read full review of Trend Micro OfficeScan »
Anonymous User
Security Practice Director at Rolta AdvizeX
Never had an issue with Trend Micro support. It's fantastic.
Read full review of Trend Micro Deep Security »
Anonymous User
Information Security Manager at a legal firm
Customer Service: Customer service is very good. Technical Support: Very good.
Read full review of Trend Micro Deep Discovery Inspector »
Anonymous User
The Chief of IT security department at a financial services firm
It has the best support, quick and professional.
Read full review of Trend Micro TippingPoint NGIPS »

Review 1 of 30

Technical Support

No Data Available

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Bitdefender vs Trend Micro

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?

What needs improvement?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?