Compare Blue Prism vs Tungsten Automation

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Popular Solutions

Blue Prism

20 reviews

Blue Prism Cloud

21 reviews

Tungsten RPA

13 reviews

Tungsten TotalAgility

16 reviews

Tungsten Insight

2 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

16%

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
Read full review of Blue Prism Cloud »

Review 1 of 2

Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
We use the product for the automation of business processes.
Read full review of Tungsten RPA »
PrashanthR
Operation Analyst 4 at a financial services firm
Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
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Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
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Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
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Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
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PaulBull
Intelligent Automation Delivery Manager at Digiblu
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
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Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
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Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
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Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
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OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
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Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
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Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
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Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Angelouse Tan
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
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Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
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Anonymous User
RPA Developer at a university
The tech support of Blue Prism is amazing. Also, the tool has good documentation. I haven’t felt the need to contact...
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Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
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Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
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Athota Singaiah
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
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Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
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Anonymous User
Director, Km & Bpo Innovation at a tech vendor
This product is very easy to maintain, so we haven't had to contact technical support.
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Anonymous User
Sr Mrg, IT at a healthcare company
As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue...
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Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
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Anonymous User
RPA Solution Architect - Lead Developer Individual Contributor at a tech services company
Technical support is very good. They respond quickly.
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Review 1 of 30

Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
RPA Consultant at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
PrashanthR
Operation Analyst 4 at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
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Review 1 of 30

Technical Support

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