Compare BMC vs Dynatrace | IT Central Station

BMC Based on 129 reviews.	Dynatrace Based on 245 reviews.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Information Not Available
Sample Customers
BMC TrueSight Operations Management: Bank of East Asia and China E-Port. BMC Appsight: Danske Bank, Cox Communications, Cerner Corp BMC End User Experience Management: AtTask BMC Middleware Management: University of California, Leeds City Council, SAP BMC TrueSight Pulse: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock	Dynatrace: Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express Ruxit [EOL]: Sofico, lemniscus.de, CHIP Digital, BARBRI INC, Bluesoft, uninett.no, Usersnap
Popular Solutions
Control-M 29 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews	Dynatrace 217 reviews Ruxit [EOL] 1 reviews
Top Comparisons
AppDynamics vs. BMC TrueSight Operations Management Compared 11% of the time. New Relic APM vs. BMC TrueSight Pulse Compared 17% of the time. SCOM vs. BMC End User Experience Management Compared 17% of the time.	AppDynamics vs. Dynatrace Compared 22% of the time. Dynatrace vs. Ruxit [EOL] Compared 66% of the time.
Top Industries
Financial Services Firm 23% Marketing Services Firm 11% Healthcare Company 9% Comms Service Provider 7%	Financial Services Firm 25% Insurance Company 12% Comms Service Provider 9% Healthcare Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Matt Lambie
Technical Consultant - Service Assurance & Automation at a tech services company
What is our primary use case?: We use the tool to deliver our Configuration Management service - asset discovery...
Read full review of BMC Helix Discovery »
Chetan Gupta
Sr Sys Admin & Support at a financial services firm
What is our primary use case?: We have used this tool for deployment, patching, audit, compliance, and...
Read full review of BladeLogic Server Automation »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
What is our primary use case?: MainView is used as a central point of view to control and monitor systems on the...
Read full review of BMC MainView »
Dean Tuson
Control-M Developer at a retailer
What is most valuable?: Control-M has a huge number of features and utilities that assist users in monitoring their...
Read full review of Control-M »
Anonymous User
User at a government
What is our primary use case?: Automate maintenance of servers Patching Compliance and remediation Auditing...
Read full review of BladeLogic Automation Suite »

Review 1 of 5

Jan Swaelens
Solution Management at a software R&D company
What is most valuable?: Integration of server, application and end-user experience in one tool. Not...
Read full review of Ruxit [EOL] »
Anonymous User
Platform Engineer at a financial services firm
What is our primary use case?: I mostly just onboard different applications in the company under the Dynatrace...
Read full review of Dynatrace »

Review 1 of 2

Customer Service

RahulRANJAN
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Jose Gisbert
ICT Manager at a logistics company
Customer Service: It's at a high level. They have solved all the issues we had (mainly configuration issues) in a...
Read full review of BMC FootPrints Service Core »
Tom Baxter
Senior Technologist at a energy/utilities company
Customer Service: Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls...
Read full review of Control-M »
Shaun Smit
Remedy Developer at a tech vendor
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast.
Read full review of BMC Helix Remedy »
Praneetha Kotla
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Alex Miller
Disaster Recovery Specialist at a tech services company
We have a partner for Tier I support, but I have used Tier II BMC support a few times. They were very responsive and...
Read full review of BMC FootPrints Service Core »
Anirudh Ramesh
Production Engineer at a tech services company
Customer Service: Excellent -- 10/10. Technical Support: Excellent -- 10/10.
Read full review of Control-M »
Oscar Omar Posada Sanchez
Business Service Management Architect at a tech consulting company
Customer Service: Customer service is the best. Technical Support: Technical support is the best.
Read full review of Control-M »
Dean Tuson
Control-M Developer at a retailer
Technical support is sufficient. BMC have a group of specialists in Tel Aviv who will advise on the best solution to...
Read full review of Control-M »
Sagar Mehta
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Ram Lakshman
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Suhail Mukadam
Associate Director at a tech services company
Technical support is satisfactory.
Read full review of BMC IT Business Management OnDemand »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BladeLogic Automation Suite »
HeadITPro298996
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Anonymous User
Senior Technical Consultant at a tech services company
The technical support is good. I've used them many times for technical issues. So far, their support has been good...
Read full review of Control-M »
Anonymous User
Sr. BMC Remedy ITSM Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of BMC Helix Remedy »
Anonymous User
IT Service Management Team Leader at mStart
Support could be more skilled. We are wasting too much of our time debugging.
Read full review of BMC Helix Remedy »
Anonymous User
Applications Support (Contract) at a comms service provider
Fair/Good - In environments as complex as ours, the basic needs are pretty much taken care-of in-house. The issues we...
Read full review of BMC Helix Remedy »
SrConsultant730
Senior Consultant at a tech consulting company
Technical support is 10 out of 10; support is available around the clock, 24/7.
Read full review of Control-M »
Anonymous User
Senior ITSM Consultant at Sierra-Cedar
Customer Service: Customer service is a 9 out of 10. Technical Support: Technical support is a 9 our of 10.
Read full review of BMC Helix Remedy »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider
Customer Service: Customer service is average. Technical Support: Technical support is 10/10.
Read full review of BMC Helix Remedy »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »
Anonymous User
BMC Remedy/ITSM Administrator and Consultant at a tech services company
Customer Service: Customer Service does vary. It all depends on your Account Manager. The good ones can be a real...
Read full review of BMC Helix Remedy »
Sravanti Bhandaram
It Consultant at a tech services company
Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue....
Read full review of BMC TrueSight Operations Management »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: 7 out of 10. Tech support should be improved. There is...
Read full review of BMC Helix Remedy »
SeniorITSpec239
Senior IT Specialist at a financial services firm
Technical support has a very weak first line of support, but a very good developer team in Israel.
Read full review of Control-M »
Anonymous User
User at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
Anonymous User
User at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BladeLogic Automation Suite »

Review 1 of 30

ogarciacapetillo
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
Read full review of Dynatrace »
Matthew Singleton
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
Read full review of Dynatrace »
Aditya Ranjan
Specialist at a tech services company
Very good support.
Read full review of Dynatrace »
Glenn Burns
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
Read full review of Dynatrace »
Michael Kobush
Performance Engineer at NAIC
They have a very active community.
Read full review of Dynatrace »
Jair Montealegre
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
Read full review of Dynatrace »
SteveClark
Manager at Michigan State Government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »
Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
Read full review of Dynatrace »
Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
Read full review of Dynatrace »
Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
Read full review of Dynatrace »
Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »
Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
Read full review of Dynatrace »
Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
Read full review of Dynatrace »
Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
Read full review of Dynatrace »
Nicholas Horvath
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
Read full review of Dynatrace »
Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
Read full review of Dynatrace »
Vp8644
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
Read full review of Dynatrace »
HectorGomez
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Sathish Tirumalasetty
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
Read full review of Dynatrace »
Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
Read full review of Dynatrace »
Anonymous User
Assistant Manager at a tech services company
It's high.
Read full review of Dynatrace »
Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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