Compare BMC vs HCL | IT Central Station

BMC Based on 129 reviews.	HCL
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	HCL AXON is a British-based business transformation consultancy which sells its services to customers using SAP and Oracle as their Enterprise Resource Planning system modeling tools. Previously listed on the London Stock Exchange and a FTSE 250 Index constituent, the company has been a subsidiary of Indian outsourcing firm HCL Technologies since December 2008, after the reverse merger of Axon Group plc and HCL SAP practice.
Sample Customers
BMC Cloud Consulting Services: Mobily, Thai Airways
Popular Solutions
Control-M 29 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews
Top Comparisons
Accenture Hybrid Cloud Computing vs. BMC Cloud Consulting Services Compared 54% of the time.	TCS Cloud Application Services vs. HCL Cloud Computing Services Compared 19% of the time.
Top Industries
Financial Services Firm 23% Marketing Services Firm 11% Healthcare Company 9% Comms Service Provider 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jasmin Kooiman
Technology Process Analyst at a tech vendor
What is our primary use case?: BMC Remedyforce is our incident/problem/change management system which manages all...
Read full review of BMC Remedyforce »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
What is our primary use case?: Implementing a private cloud in the client environment, which is very secured and...
Read full review of BMC Cloud Lifecycle Management »
Stefan Timmermann
CEO at a tech services company
How has it helped my organization?: We do work as independent consultants, but mainly the focus is on a crisp and...
Read full review of BMC TrueSight Operations Management »
Dean Tuson
Control-M Developer at a retailer
What is most valuable?: Control-M has a huge number of features and utilities that assist users in monitoring their...
Read full review of Control-M »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
What is our primary use case?: MainView is used as a central point of view to control and monitor systems on the...
Read full review of BMC MainView »

Review 1 of 5

No Data Available

Customer Service

Arjun Rammohan Nagabandla,ICP,ITIL®
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix Remedy »
Sagar Mehta
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Paul Clinton
Consultant, Production Control Services at a tech services company
Customer Service: BMC service was excellent. Technical Support: Excellent.
Read full review of Control-M »
Oscar Omar Posada Sanchez
Business Service Management Architect at a tech consulting company
Customer Service: Customer service is the best. Technical Support: Technical support is the best.
Read full review of Control-M »
Ram Lakshman
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Jeevan Chaukar
Principal Consultant at a software R&D company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix Remedy »
GoncaloOliveira
BMC ITSM/Remedy Support Team Leader
Customer Service: 3/10 - customer service is very painful. It takes a lot of time to pass the issue to the technical...
Read full review of BMC Helix Remedy »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Customer Service: I would give customer service a rating of 8/10. They are very good. Technical Support: I would give...
Read full review of Control-M »
Marcel Cunha de Meneses
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Pascale Sterrett
Sr. BMC Remedy Lead Developer (PM) at a transportation company
Customer Service: The Customer service is the same as always. It hasn't changed much. They will always be there to...
Read full review of BMC Helix Remedy »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Suhail Mukadam
Associate Director at a tech services company
Technical support is satisfactory.
Read full review of BMC IT Business Management OnDemand »
Anonymous User
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
Anonymous User
Senior Technical Consultant at a tech services company
The technical support is good. I've used them many times for technical issues. So far, their support has been good...
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
Customer service and technical support is exceptionally good in some cases and will certainly need improvements in...
Read full review of BMC Helix Remedy »
Sravanti Bhandaram
It Consultant at a tech services company
Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue....
Read full review of BMC TrueSight Operations Management »
Carl Korody
Operations Specialist at a hospitality company
Customer Service: Customer support is good. The support site, searching, and accessing knowledge modules, and...
Read full review of Control-M »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider
Customer Service: Customer service is average. Technical Support: Technical support is 10/10.
Read full review of BMC Helix Remedy »
JesusJimenez
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »
Anonymous User
IT Service Management Team Leader at mStart
Support could be more skilled. We are wasting too much of our time debugging.
Read full review of BMC Helix Remedy »
Anonymous User
ITSM Configuration Manager
Customer Service: 7/10 Technical Support: 7/10
Read full review of BMC Helix Remedy »
Anonymous User
BMC Remedy Consultant at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of BMC Helix Remedy »
Anonymous User
Assistant Director at a financial services firm
I find technical support to be knowledgeable and willing to provide assistance for any and all queries.
Read full review of Control-M »
Anonymous User
Senior BMC Remedy Consultant at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of BMC Helix Remedy »
Nadiya Shaikh
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: 7 out of 10. Tech support should be improved. There is...
Read full review of BMC Helix Remedy »
Anonymous User
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »
In8392cOn
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix Remedy »

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Technical Support

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