Compare BMC vs HCL | IT Central Station

BMC Based on 77 reviews.	HCL
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	HCL AXON is a British-based business transformation consultancy which sells its services to customers using SAP and Oracle as their Enterprise Resource Planning system modeling tools. Previously listed on the London Stock Exchange and a FTSE 250 Index constituent, the company has been a subsidiary of Indian outsourcing firm HCL Technologies since December 2008, after the reverse merger of Axon Group plc and HCL SAP practice.
Sample Customers
BMC Cloud Consulting Services: Mobily, Thai Airways
Popular Solutions
Control-M 30 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews
Top Comparisons
Accenture Hybrid Cloud Computing vs. BMC Cloud Consulting Services Compared 54% of the time.	IBM Cloud Services vs. HCL Cloud Computing Services Compared 21% of the time.
Top Industries
Financial Services Firm 24% Marketing Services Firm 12% Healthcare Company 9% Comms Service Provider 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Primary Use Case: Implementing a private cloud in the client environment, which is very secured and managed...
Read full review of BMC Cloud Lifecycle Management »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Primary Use Case: MainView is used as a central point of view to control and monitor systems on the mainframe like...
Read full review of BMC MainView »
Joel Dove
Security Manager at a energy/utilities company
Primary Use Case: We owned this solution for about one year before implementing it. We went from a customer base of...
Read full review of BMC Numara Track-It! »
Sid Roy
Vice President - Operations & Client Support
Valuable Features: Extremely powerful drill down capability across .Net/Windows and Java based applications ...
Read full review of BMC Appsight »
Anonymous User
Lead Programmer Analyst at a financial services firm
Primary Use Case: We use this to track assets in our environment to use for reporting and ticketing. This includes...
Read full review of BMC Atrium CMDB »

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Customer Service

Kyle Harris
Middleware Analyst at a financial services firm
I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a...
Read full review of Control-M »
Tom Baxter
Senior Technologist at a energy/utilities company
Customer Service: Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls...
Read full review of Control-M »
Amador Rivera
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
Sumit Vasudev
Remedy Consultant at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of BMC Helix Remedy »
StorageAdmin835
Production Support Manager at a financial services firm
Customer Service: We receive excellent support from our service provider. Technical Support: Technical support is...
Read full review of Control-M »
Dean Tuson
Control-M Developer at a retailer
Technical support is sufficient. BMC have a group of specialists in Tel Aviv who will advise on the best solution to...
Read full review of Control-M »
Jim Monlea
Workload Automation Wizard at a insurance company
Customer Service: 9/10 - Everything is typically great with customer service. Technical Support: 8/10 - After getting...
Read full review of Control-M »
Paul Clinton
Consultant, Production Control Services at a tech services company
Customer Service: BMC service was excellent. Technical Support: Excellent.
Read full review of Control-M »
Mayur Manurkar
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Arjun Rammohan Nagabandla,ICP,ITIL®
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix Remedy »
Marcel Cunha de Meneses
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Doug Jewell
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Customer Service: I would give customer service a rating of 8/10. They are very good. Technical Support: I would give...
Read full review of Control-M »
Prakash Bendrik
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Oscar Omar Posada Sanchez
Business Service Management Architect at a tech consulting company
Customer Service: Customer service is the best. Technical Support: Technical support is the best.
Read full review of Control-M »
Ram Lakshman
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
JesusJimenez
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »
Carl Korody
Operations Specialist at a hospitality company
Customer Service: Customer support is good. The support site, searching, and accessing knowledge modules, and...
Read full review of Control-M »
FunctionalConsultant617
SAP GTS Functional Consultant at a tech services company
8/10
Read full review of BMC Helix Remedy »
In8392cOn
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix Remedy »
HeadITPro298996
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
SrConsultant002
Senior BMC Remedy Consultant at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of BMC Helix Remedy »
SrAnalyst51
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
ServerSuppAnalyst347
Server Support Analyst at a government
Customer Service: Most responses are via email support, but the system is quite complex. Technical Support: They're...
Read full review of BMC Helix Remedy »
Anonymous User
User at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BladeLogic Automation Suite »
SrConsultant730
Senior Consultant at a tech consulting company
Technical support is 10 out of 10; support is available around the clock, 24/7.
Read full review of Control-M »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
Anonymous User
Senior ITSM Consultant at Sierra-Cedar
Customer Service: Customer service is a 9 out of 10. Technical Support: Technical support is a 9 our of 10.
Read full review of BMC Helix Remedy »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »

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No Data Available

Technical Support

No Data Available

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