Compare BMC vs Ixia | IT Central Station

BMC Based on 129 reviews.	Ixia Based on 3 reviews.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Information Not Available
Sample Customers
BMC TrueSight Intelligence [EOL]: Hong Kong Air Cargo, Lockheed Martin Aeronautics BMC TrueSight Pulse [EOL]: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock BMC TrueSight Operations Management: Bank of East Asia and China E-Port.	Ixia Hawkeye: EMA
Popular Solutions
Control-M 29 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews	Ixia BreakingPoint 2 reviews IxChariot 1 reviews
Top Comparisons
AppDynamics vs. BMC TrueSight Operations Management Compared 11% of the time. New Relic APM vs. BMC TrueSight Pulse [EOL] Compared 17% of the time. Nagios XI vs. BMC TrueSight Intelligence [EOL] Compared 31% of the time.	Gigamon vs. Ixia Hawkeye Compared 52% of the time.
Top Industries
Financial Services Firm 27% Marketing Services Firm 17% Manufacturing Company 10% Healthcare Company 8%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean Tuson
Control-M Developer at a retailer
What is most valuable?
Control-M has a huge number of features and utilities that assist users in monitoring their…
Read full review of Control-M »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
What is our primary use case?
MainView is used as a central point of view to control and monitor systems on the…
Read full review of BMC MainView »
PankajSoni
Sr. Consultant at a tech services company
What is most valuable?
Simplest application for network automation with all the automation features.
What needs
…
Read full review of BMC TrueSight Network Automation »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
What is our primary use case?
Implementing a private cloud in the client environment, which is very secured and…
Read full review of BMC Cloud Lifecycle Management »
Alex Miller
Disaster Recovery Specialist at a tech services company
What is our primary use case?
As a tool to control asset management, internal and external service tickets, change…
Read full review of BMC FootPrints Service Core »

Review 1 of 5

Anonymous User
Product Developer at a tech services company
What is most valuable?
Application Simulator: For simulation of Layer 7 traffic over LTE Network elements.
How has
…
Read full review of Ixia BreakingPoint »
Pavel Kubik
Systems Engineer
What is most valuable?
Active testing of network infrastructure. Central server with an easy-to-use GUI. Automatic…
Read full review of IxChariot »

Review 1 of 2

Customer Service

Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BMC TrueSight Server Automation »
Shaun Smit
Remedy Developer at a tech vendor
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast.
Read full review of BMC Helix Remedy »
Alex Miller
Disaster Recovery Specialist at a tech services company
We have a partner for Tier I support, but I have used Tier II BMC support a few times. They were very responsive and...
Read full review of BMC FootPrints Service Core »
Anirudh Ramesh
Production Engineer at a tech services company
Customer Service: Excellent -- 10/10. Technical Support: Excellent -- 10/10.
Read full review of Control-M »
Arjun Rammohan Nagabandla,ICP,ITIL®
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix Remedy »
StorageAdmin835
Production Support Manager at a financial services firm
Customer Service: We receive excellent support from our service provider. Technical Support: Technical support is...
Read full review of Control-M »
Praneetha Kotla
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Jose Gisbert
ICT Manager at a logistics company
Customer Service: It's at a high level. They have solved all the issues we had (mainly configuration issues) in a...
Read full review of BMC FootPrints Service Core »
Ram Lakshman
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Sagar Mehta
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Kyle Harris
Middleware Analyst at a financial services firm
I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a...
Read full review of Control-M »
Sumit Vasudev
Remedy Consultant at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of BMC Helix Remedy »
Rahul Priyadarshy
ITSM Admin & Consultant at a tech services company
Technical support has improved compared to six or seven years ago. Customers are happy.
Read full review of BMC Helix Remedy »
Sid Roy
Vice President - Operations & Client Support
Customer Service: Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the...
Read full review of BMC Appsight »
Stefan Timmermann
CEO at a tech services company
Customer Service: People buy from people. If your account rep is a good one, all goes well. You cannot answer that...
Read full review of BMC TrueSight Operations Management »
Marcel Cunha de Meneses
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Jeevan Chaukar
Principal Consultant at a software R&D company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix Remedy »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Anonymous User
Sr. BMC Remedy ITSM Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of BMC Helix Remedy »
Anonymous User
User at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
User at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BMC TrueSight Server Automation »
Anonymous User
SAP GTS Functional Consultant at a tech services company
8/10
Read full review of BMC Helix Remedy »
SrConsultant730
Senior Consultant at a tech consulting company
Technical support is 10 out of 10; support is available around the clock, 24/7.
Read full review of Control-M »
Anonymous User
Senior ITSM Consultant at Sierra-Cedar
Customer Service: Customer service is a 9 out of 10. Technical Support: Technical support is a 9 our of 10.
Read full review of BMC Helix Remedy »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider
Customer Service: Customer service is average. Technical Support: Technical support is 10/10.
Read full review of BMC Helix Remedy »
Anonymous User
ITSM Configuration Manager
Customer Service: 7/10 Technical Support: 7/10
Read full review of BMC Helix Remedy »
Anonymous User
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »
ControlMAnalyst352
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
Anonymous User
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »

Review 1 of 30

Pavel Kubik
Systems Engineer
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

BMC vs Ixia

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