Compare BMC vs Ixia | IT Central Station

BMC Based on 129 reviews.	Ixia Based on 3 reviews.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Information Not Available
Sample Customers
BMC TrueSight Intelligence: Hong Kong Air Cargo, Lockheed Martin Aeronautics BMC TrueSight Pulse: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock BMC TrueSight Operations Management: Bank of East Asia and China E-Port.	Ixia Hawkeye: EMA
Popular Solutions
Control-M 29 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews	Ixia BreakingPoint 2 reviews IxChariot 1 reviews
Top Comparisons
AppDynamics vs. BMC TrueSight Operations Management Compared 11% of the time. New Relic APM vs. BMC TrueSight Pulse Compared 17% of the time. Nagios XI vs. BMC TrueSight Intelligence Compared 30% of the time.	Gigamon vs. Ixia Hawkeye Compared 52% of the time.
Top Industries
Financial Services Firm 23% Marketing Services Firm 11% Healthcare Company 9% Comms Service Provider 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

PankajSoni
Sr. Consultant at a tech services company
What is most valuable?: Simplest application for network automation with all the automation features. • What...
Read full review of BMC BladeLogic Network Automation »
Stefan Timmermann
CEO at a tech services company
How has it helped my organization?: We do work as independent consultants, but mainly the focus is on a crisp and...
Read full review of BMC TrueSight Operations Management »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
What is our primary use case?: MainView is used as a central point of view to control and monitor systems on the...
Read full review of BMC MainView »
Matt Lambie
Technical Consultant - Service Assurance & Automation at a tech services company
What is our primary use case?: We use the tool to deliver our Configuration Management service - asset discovery...
Read full review of BMC Helix Discovery »
Anonymous User
Lead Programmer Analyst at a financial services firm
What is our primary use case?: We use this to track assets in our environment to use for reporting and ticketing....
Read full review of BMC Atrium CMDB »

Review 1 of 5

Anonymous User
Product Developer at a tech services company
What is most valuable?: Application Simulator: For simulation of Layer 7 traffic over LTE Network elements. •...
Read full review of Ixia BreakingPoint »
Pavel Kubik
Systems Engineer
What is most valuable?: Active testing of network infrastructure. Central server with an easy-to-use GUI. Automatic...
Read full review of IxChariot »

Review 1 of 2

Customer Service

Sid Roy
Vice President - Operations & Client Support
Customer Service: Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the...
Read full review of BMC Appsight »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Customer Service: I would give customer service a rating of 8/10. They are very good. Technical Support: I would give...
Read full review of Control-M »
Marcel Cunha de Meneses
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Rahul Priyadarshy
ITSM Admin & Consultant at a tech services company
Technical support has improved compared to six or seven years ago. Customers are happy.
Read full review of BMC Helix Remedy »
Tom Baxter
Senior Technologist at a energy/utilities company
Customer Service: Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls...
Read full review of Control-M »
RahulRANJAN
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Dean Tuson
Control-M Developer at a retailer
Technical support is sufficient. BMC have a group of specialists in Tel Aviv who will advise on the best solution to...
Read full review of Control-M »
KamleshMenghani
Senior Specialist
Overall, I would give technical support a rating of 7/10. There is hardly anyone in the BMC CLM support team who can...
Read full review of BMC Cloud Lifecycle Management »
Praneetha Kotla
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Sagar Mehta
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Shaun Smit
Remedy Developer at a tech vendor
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast.
Read full review of BMC Helix Remedy »
Sumit Vasudev
Remedy Consultant at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of BMC Helix Remedy »
Bradley Murphy
Senior Developer Technical Lead at a tech vendor
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get...
Read full review of BMC Helix Remedy »
Carl Korody
Operations Specialist at a hospitality company
Customer Service: Customer support is good. The support site, searching, and accessing knowledge modules, and...
Read full review of Control-M »
Anonymous User
Applications Support (Contract) at a comms service provider
Fair/Good - In environments as complex as ours, the basic needs are pretty much taken care-of in-house. The issues we...
Read full review of BMC Helix Remedy »
Nadiya Shaikh
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »
Anonymous User
Project Manager
Technical support from BMC was good, had to wait a little longer some times for a response which complicated things...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Lead Engineer at a tech services company
Support quality is good.
Read full review of BMC TrueSight Operations Management »
Anonymous User
BMC Remedy/ITSM Administrator and Consultant at a tech services company
Customer Service: Customer Service does vary. It all depends on your Account Manager. The good ones can be a real...
Read full review of BMC Helix Remedy »
ServerSuppAnalyst347
Server Support Analyst at a government
Customer Service: Most responses are via email support, but the system is quite complex. Technical Support: They're...
Read full review of BMC Helix Remedy »
Anonymous User
User at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
Senior (Technical) Business Analyst at a financial services firm
I've not had to contact technical support.
Read full review of BMC Helix Remedy »
Anonymous User
IT Service Management Team Leader at mStart
Support could be more skilled. We are wasting too much of our time debugging.
Read full review of BMC Helix Remedy »
Anonymous User
ITSM Configuration Manager
Customer Service: 7/10 Technical Support: 7/10
Read full review of BMC Helix Remedy »
Anonymous User
BMC ITSM Remedy Administrator / Developer / Architect
The first level is not so skilled . If you manage to go to second level they are good.
Read full review of BMC Helix Remedy »
Anonymous User
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
ControlMAnalyst352
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
Anonymous User
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »

Review 1 of 30

Pavel Kubik
Systems Engineer
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »

Review 1 of 3

Technical Support

No Data Available

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