Compare BMC vs Ixia | IT Central Station

BMC Based on 76 reviews.	Ixia Based on 3 reviews.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Information Not Available
Sample Customers
BMC TrueSight Intelligence: Hong Kong Air Cargo, Lockheed Martin Aeronautics BMC TrueSight Pulse: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock BMC TrueSight Operations Management: Bank of East Asia and China E-Port.	Ixia Hawkeye: EMA
Popular Solutions
Control-M 29 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews	Ixia BreakingPoint 2 reviews IxChariot 1 reviews
Top Comparisons
AppDynamics APM vs. BMC TrueSight Operations Management Compared 11% of the time. New Relic APM vs. BMC TrueSight Pulse Compared 18% of the time. Nagios XI vs. BMC TrueSight Intelligence Compared 30% of the time.	Gigamon vs. Ixia Hawkeye Compared 53% of the time.
Top Industries
Financial Services Firm 24% Marketing Services Firm 12% Healthcare Company 9% Comms Service Provider 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

PankajSoni
Sr. Consultant at a tech services company
Valuable Features:: Simplest application for network automation with all the automation features. • Room for...
Read full review of BMC BladeLogic Network Automation »
Sid Roy
Vice President - Operations & Client Support
Valuable Features: Extremely powerful drill down capability across .Net/Windows and Java based applications ...
Read full review of BMC Appsight »
Chetan Gupta
Sr Sys Admin & Support at a financial services firm
Primary Use Case: We have used this tool for deployment, patching, audit, compliance, and provisioning. Patching...
Read full review of BladeLogic Server Automation »
Anonymous User
Staff CTO at a financial services firm
Primary Use Case: We use the product to verify daily the correct sizing of the server farm, from the point of view...
Read full review of BMC TrueSight Capacity Optimization »
In8392cOn
Consultant / Project Manager at a tech consulting company
Primary Use Case: The primary use case was basic ITIL/ITSM. • Improvements to My Organization: It replaced an...
Read full review of BMC Helix Remedy »

Review 1 of 5

ProductD1175
Product Developer at a tech services company
Valuable Features: Application Simulator: For simulation of Layer 7 traffic over LTE Network elements. •...
Read full review of Ixia BreakingPoint »
Pavel Kubik
Systems Engineer
Valuable Features: Active testing of network infrastructure. Central server with an easy-to-use GUI. Automatic test...
Read full review of IxChariot »

Review 1 of 2

Customer Service

RahulRANJAN
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Bradley Murphy
Senior Developer Technical Lead at a tech vendor
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get...
Read full review of BMC Helix Remedy »
Prakash Bendrik
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Jose Gisbert
ICT Manager at a logistics company
Customer Service: It's at a high level. They have solved all the issues we had (mainly configuration issues) in a...
Read full review of BMC FootPrints Service Core »
Stefan Timmermann
CEO at a tech services company
Customer Service: People buy from people. If your account rep is a good one, all goes well. You cannot answer that...
Read full review of BMC TrueSight Operations Management »
Tom Baxter
Senior Technologist at a energy/utilities company
Customer Service: Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls...
Read full review of Control-M »
Alex Miller
Disaster Recovery Specialist at a tech services company
We have a partner for Tier I support, but I have used Tier II BMC support a few times. They were very responsive and...
Read full review of BMC FootPrints Service Core »
Anirudh Ramesh
Production Engineer at a tech services company
Customer Service: Excellent -- 10/10. Technical Support: Excellent -- 10/10.
Read full review of Control-M »
Jim Monlea
Workload Automation Wizard at a insurance company
Customer Service: 9/10 - Everything is typically great with customer service. Technical Support: 8/10 - After getting...
Read full review of Control-M »
Vilppu Kauppinen
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
Orwin Lopes
Senior Consultant at a tech services company
Customer Service: In my experience with their customer service, they are excellent. Technical Support: From my...
Read full review of BladeLogic Automation Suite »
Mohammed Rashid
Sr System Analyst at a financial services firm
Technical support is 8/10. However, a lot of techies use the online forum. If you are knowledgeable, you can solve...
Read full review of Control-M »
Sumit Vasudev
Remedy Consultant at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of BMC Helix Remedy »
FunctionalConsultant617
SAP GTS Functional Consultant at a tech services company
8/10
Read full review of BMC Helix Remedy »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
JesusJimenez
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »
Anonymous User
Assistant Director at a financial services firm
I find technical support to be knowledgeable and willing to provide assistance for any and all queries.
Read full review of Control-M »
SrITSMConsultant209
Sr. BMC Remedy ITSM Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of BMC Helix Remedy »
SrConsultant730
Senior Consultant at a tech consulting company
Technical support is 10 out of 10; support is available around the clock, 24/7.
Read full review of Control-M »
ControlMAnalyst352
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
Anonymous User
User at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BladeLogic Automation Suite »
In8392cOn
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix Remedy »
ServerSuppAnalyst347
Server Support Analyst at a government
Customer Service: Most responses are via email support, but the system is quite complex. Technical Support: They're...
Read full review of BMC Helix Remedy »
Anonymous User
Senior Technical Consultant at a tech services company
The technical support is good. I've used them many times for technical issues. So far, their support has been good...
Read full review of Control-M »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: 7 out of 10. Tech support should be improved. There is...
Read full review of BMC Helix Remedy »
Anonymous User
BMC ITSM Remedy Administrator / Developer / Architect
The first level is not so skilled . If you manage to go to second level they are good.
Read full review of BMC Helix Remedy »
Nadiya Shaikh
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
Customer service and technical support is exceptionally good in some cases and will certainly need improvements in...
Read full review of BMC Helix Remedy »
SrAnalyst51
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »

Review 1 of 30

Pavel Kubik
Systems Engineer
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
ProductD1175
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.