Compare BMC vs Palo Alto Networks

BMC Based on 164 reviews.	Palo Alto Networks Based on 99 reviews.
Top Comparisons

Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Information Not Available
Sample Customers
BMC TrueSight Intelligence [EOL]: Hong Kong Air Cargo, Lockheed Martin Aeronautics BMC TrueSight Pulse [EOL]: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock BMC TrueSight Operations Management: Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank	Evident: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media Palo Alto Networks Prisma Public Cloud: Amgen, Genpact, Western Asset, Zipongo, Proofpoint, NerdWallet, Axfood, 21st Century Fox, Veeva Systems, Reinsurance Group of America
Popular Solutions
Control-M 21 reviews BMC TrueSight Operations Management 15 reviews BMC Helix ITSM 14 reviews	Palo Alto NG Firewalls 18 reviews Palo Alto Networks VM-Series 12 reviews Palo Alto Networks Traps 11 reviews
Top Industries
Software R&D Company 38% Financial Services Firm 11% Comms Service Provider 8% Manufacturing Company 6%	Software R&D Company 28% Comms Service Provider 12% Media Company 7% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ANIRUDHRAMESH
Production Engineer at Alphaserve Technologies®
What is our primary use case?
We have used Control-M mostly as a file transfer and in conjunction with Hadoop.
How
…
Read full review of Control-M »
Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company
What is our primary use case?
We use every component of the Server Automation tool except for physical provisioning.…
Read full review of BMC TrueSight Server Automation »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
What is our primary use case?
Implementing a private cloud in the client environment, which is very secured and…
Read full review of BMC Cloud Lifecycle Management »
Ernest Szeideman
Senior Security Solution Architect at a comms service provider
What is our primary use case?
We use it for monitoring our management infrastructure. We also use it for pinging some…
Read full review of BMC TrueSight Network Automation »
Anonymous User
Lead Programmer Analyst at a financial services firm
What is our primary use case?
We use this to track assets in our environment to use for reporting and ticketing. This…
Read full review of BMC Atrium CMDB »

Review 1 of 5

Jonny Su
IS&S Europe and Global Infrastructure Manager at a transportation company
What is our primary use case?
We use this solution as a firewall. We use it for VPN setup, threat protection, and for…
Read full review of Palo Alto NG Firewalls »
Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?
For this VM in particular, it is microsegmentation which is used for implementing the…
Read full review of Palo Alto Networks VM-Series »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
What is our primary use case?
We use Palo Alto Networks WildFire for firewall and IT services. We also use it for bank…
Read full review of Palo Alto Networks WildFire »
ArfanArshad
Deputy manager IT at Hyundai Nishad
What is our primary use case?
We operate in the automotive industry. Internally we work with computing and networking…
Read full review of Palo Alto URL Filtering PAN-DB »
Sakher Najdawi
Head of IT Department at a logistics company
What is our primary use case?
This is a solution that we implement for our customers. It allows our customers to…
Read full review of Palo Alto Networks Panorama »

Review 1 of 5

Customer Service

Shaun Smit
Remedy Developer at a tech vendor
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast.
Read full review of BMC Helix ITSM »
StorageAdmin835
Production Support Manager at a financial services firm
Customer Service: We receive excellent support from our service provider. Technical Support: Technical support is...
Read full review of Control-M »
Arjun Rammohan Nagabandla,ICP,ITIL®
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix ITSM »
RahulRANJAN
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Jose Gisbert
ICT Manager at a logistics company
Customer Service: It's at a high level. They have solved all the issues we had (mainly configuration issues) in a...
Read full review of BMC FootPrints Service Core »
Vineeta Jayasimhan
Systems Engineer - Senior Control M Admin at a tech services company
Technical support is excellent. They have a great support team. Also their AMIGO program is great, where you can...
Read full review of Control-M »
Doug Hynes
Manager, Solutions Engineering at Fusion
I have not used the technical support. As a partner, we are able to provide the technical support for our customers....
Read full review of BMC Helix Discovery »
Bradley Murphy
Senior Developer Technical Lead at a tech vendor
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get...
Read full review of BMC Helix ITSM »
Paul Mercina
Director Product Management at Park Place Technologies
BMC's technical support has been great. They've been by our side. They've been working with us. They could have just...
Read full review of BMC TrueSight Operations Management »
Anonymous User
BMC ITSM Remedy Administrator / Developer / Architect
The first level is not so skilled . If you manage to go to second level they are good.
Read full review of BMC Helix ITSM »
Anonymous User
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Anonymous User
Lead Engineer at a tech services company
Support quality is good.
Read full review of BMC TrueSight Operations Management »
Sravanti Bhandaram
It Consultant at a tech services company
Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue....
Read full review of BMC TrueSight Operations Management »
Anonymous User
User at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Bhanu Prakash Badiginchala
Application Automation Deveoper
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the...
Read full review of Control-M »
Anonymous User
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Anonymous User
Senior Solutions Systems Engineer at a tech services company
I would rate their technical support as a seven out of ten.
Read full review of BMC TrueSight Network Automation »
Anonymous User
Advisor at a government
I would rate the technical support for this solution an eight out of ten.
Read full review of BMC TrueSight Server Automation »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
BMC Remedy Consultant at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of BMC Helix ITSM »
Anonymous User
Security Architect at a outsourcing company
Technical support for this solution is very responsive. The team has opened multiple cases and all of them have been...
Read full review of BMC TrueSight Server Automation »
HeadITPro298996
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Anonymous User
IT Engineer at a financial services firm
Technical support for this solution is good. We have premier support, which is in our contract, so we get support...
Read full review of BMC FootPrints Service Core »
Anonymous User
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »
Anonymous User
ITSM Configuration Manager
Customer Service: 7/10 Technical Support: 7/10
Read full review of BMC Helix ITSM »
Anonymous User
BMC ITSM/Remedy Support Team Leader
Customer Service: 3/10 - customer service is very painful. It takes a lot of time to pass the issue to the technical...
Read full review of BMC Helix ITSM »
Anonymous User
Project Manager
Technical support from BMC was good, had to wait a little longer some times for a response which complicated things...
Read full review of BMC TrueSight Operations Management »

Review 1 of 30

Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Rob Haller
Security Engineer at US Acute Care Solutions
I would describe Palo Alto's technical support as audio waterboarding. They have the worst support, as a company,...
Read full review of Palo Alto Networks Traps »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto NG Firewalls »
Mahmoud Salaheldin
Security Unit Manager at EEMC
Their support is very limited. It's limited compared to the competitors. They need multi-language support. Now, they...
Read full review of Palo Alto NG Firewalls »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
SHAIKAHMED
Head Of Information Security at SAUDI PARAMOUNT COMPUTER SYSTEMS
For me, Palo Alto Threat Prevention customer support is very good. I am happy with the technical support from Palo Alto.
Read full review of Palo Alto Threat Prevention »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
Rakesh Rawat
Network Engineer at Acliv Technologies Pvt Ltd
Technical support is good. Once you call up with your issue, it takes around one or two hours for them to contact and...
Read full review of Palo Alto NG Firewalls »
Kumar_Rajesh
Vice President & Head Technology Transition at a tech services company
We are being provided with decent support but some of the RCS, some of the issues can be resolved much faster.
Read full review of Palo Alto NG Firewalls »
Sachin Sheth
Director of Cloud Security at a tech services company
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical...
Read full review of Palo Alto Networks VM-Series »
Vishal Goorye
Network Security Engineer at Mauritius Telecom
Technical support is okay, but we have an issue here in terms of local support and company support. Palo Alto doesn't...
Read full review of Palo Alto Threat Prevention »
Anonymous User
Information Security Officer at a government
Their technical support is excellent.
Read full review of Palo Alto Networks WildFire »
Aleksandar Jovanovic
System Engineer
The technical support for this solution is good.
Read full review of Palo Alto NG Firewalls »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Network Architect at a media company
The technical support is pretty good. We do have a resident engineer from Palo Alto who sits right next to me.
Read full review of Palo Alto Networks Panorama »
ThineshSiva
Managing Director at Teceze
We haven't used the technical support yet because we have our own team of experts.
Read full review of Palo Alto Threat Prevention »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident »
Anonymous User
General Manager at a tech services company
In Africa, the technical support is probably not as good as in Europe and the USA because it's a specific premium...
Read full review of Palo Alto Threat Prevention »
Harish Gupta
Head Of Operations at RAH InfoTech (P) Ltd
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Network Manager of Cyber Defence at a government
The technical support from the consultant was very good. I don't remember having to talk to Palo Alto directly. I had...
Read full review of Palo Alto Networks Traps »
Dennis Graham
CTO at Aymira Healthcare Technologies, LLC
Technical support is very good. They have been very responsive to various requests in the past.
Read full review of Palo Alto Networks Prisma Public Cloud »
Amjad Khan
Information Technology Manager at a hospitality company
In this region, I find there are not many good engineers available for Traps. The one guy who specializes in the work...
Read full review of Palo Alto Networks Traps »
Anonymous User
Sales Engineer at a wholesaler/distributor
I contacted technical support a lot of times. Most of the time, they were pretty good, but sometimes technical...
Read full review of Palo Alto NG Firewalls »
Anonymous User
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident »
Mohamed Sharaf
Security Consultant
The technical support is good, but it can be better. I will rate the customer service eight out of ten.
Read full review of Palo Alto Networks Panorama »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Consultant at a political organization
We used an integrator so we don't need to contact their technical support directly.
Read full review of Palo Alto Networks Prisma Access »
Anonymous User
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident »
Anonymous User
User
Technical support for this solution is great.
Read full review of Palo Alto NG Firewalls »

Review 1 of 30

Technical Support

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BMC vs Palo Alto Networks

What is our primary use case?

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