BMC vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
BMC
Based on 177 reviews.
ServiceNow
Based on 118 reviews.
Top Comparisons
Compared 58% of the time.
Compared 42% of the time.
Compared 18% of the time.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
BMC Patrol [EOL]: Alshaya, AtTask customer story video, BNY Mellon, Dell, Florida Hospital, Mitchell International
BMC TrueSight Intelligence [EOL]: Hong Kong Air Cargo, Lockheed Martin Aeronautics
BMC TrueSight Pulse [EOL]: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock
BMC TrueSight Operations Management: Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank
BMC Remedy Asset Management: Scripps Networks
BMC Track-It!: Florida Hospital, Mitchell International
BMC Helix Discovery: Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
BMC Helix ITSM: Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
BMC FootPrints Service Core: Cast & Crew
BMC Remedyforce: Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
BMC TrueSight Orchestration: Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
BMC IT Business Management OnDemand: AtTask, Cast & Crew, ChipRewards, Fujitsu, Orange Business Services
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems: Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow Orchestration: experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow IT Business Management: Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Discovery: York, National Grid, DXC Technology, experian, BEACHBODY
Popular Solutions
Top Industries
Software R&D Company
45%
Comms Service Provider
10%
Financial Services Firm
8%
Manufacturing Company
5%
Software R&D Company
35%
Comms Service Provider
12%
Government
7%
Manufacturing Company
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 5
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.