BMC vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
BMC
Based on 129 reviews.
ServiceNow
Based on 105 reviews.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
BMC Remedy Asset Management: Scripps Networks
BMC Numara Track-It!: Florida Hospital, Mitchell International
BMC Helix Discovery: Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
BMC Helix Remedy: Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
BMC FootPrints Service Core: Cast & Crew
BMC Remedyforce: Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Popular Solutions
Top Comparisons
Compared 49% of the time.
Compared 38% of the time.
Compared 27% of the time.
Compared 16% of the time.
Top Industries
Financial Services Firm
23%
Marketing Services Firm
11%
Healthcare Company
9%
Comms Service Provider
7%
Financial Services Firm
18%
Pharma/Biotech Company
8%
Manufacturing Company
7%
University
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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