BMC vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
BMC
Based on 201 reviews.
ServiceNow
Based on 158 reviews.
Top Comparisons
Compared 59% of the time.
Compared 17% of the time.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
BMC Patrol [EOL]: Alshaya, AtTask customer story video, BNY Mellon, Dell, Florida Hospital, Mitchell International
BMC TrueSight Intelligence [EOL]: Hong Kong Air Cargo, Lockheed Martin Aeronautics
BMC TrueSight Pulse [EOL]: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock
BMC TrueSight Operations Management: Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank
BMC Remedy Asset Management: Scripps Networks
BMC Track-It!: Florida Hospital, Mitchell International
BMC Helix Discovery: Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
BMC Helix ITSM: Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
BMC FootPrints Service Core: Cast & Crew
BMC Remedyforce: Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
BMC TrueSight Orchestration: Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
BMC IT Business Management OnDemand: AtTask, Cast & Crew, ChipRewards, Fujitsu, Orange Business Services
BMC Atrium CMDB: Brookfield
BMC Cloud Lifecycle Management: JDA Software, Morningstar, Orange Business Services, Wipro
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems: Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management: servicenow, TransAlta, NATS, Symantec
ServiceNow Orchestration: experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow IT Business Management: Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Discovery: York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow CMDB: Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Popular Solutions
Top Industries
Computer Software Company
45%
Comms Service Provider
13%
Financial Services Firm
7%
Insurance Company
5%
Computer Software Company
36%
Comms Service Provider
13%
Government
7%
Financial Services Firm
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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