Compare BMC vs SolarWinds | IT Central Station

BMC Based on 164 reviews.	SolarWinds Based on 138 reviews.
Top Comparisons
SolarWinds Web Help Desk vs. BMC Helix ITSM Compared 0% of the time. SolarWinds Server and Application Monitor vs. BMC TrueSight Operations Management Compared 5% of the time. SolarWinds Web Help Desk vs. BMC Remedyforce Compared 4% of the time.	BMC TrueSight Operations Management vs. SolarWinds NPM Compared 0% of the time. BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor Compared 7% of the time.
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
BMC Patrol [EOL]: Alshaya, AtTask customer story video, BNY Mellon, Dell, Florida Hospital, Mitchell International BMC TrueSight Network Automation: SAP BMC TrueSight Operations Management: Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank BMC TrueSight App Visibility Manager [EOL]: Danske Bank, Cox Communications, Cerner Corp BMC End User Experience Management [EOL]: AtTask BMC Middleware Management: University of California, Leeds City Council, SAP BMC TrueSight Pulse [EOL]: BeenVerified CraftJack Expedia InterviewStream Jive Rackspace SriptRock BMC TrueSight Intelligence [EOL]: Hong Kong Air Cargo, Lockheed Martin Aeronautics BMC Cloud Lifecycle Management: JDA Software, Morningstar, Orange Business Services, Wipro BMC Helix ITSM: Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University BMC FootPrints Service Core: Cast & Crew BMC Remedyforce: Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21 BMC Data Management for IMS and DB2 on z/OS: Airline Tariff Publishing Co (ATPCO), AtTask, MetaScale BMC TrueSight Vulnerability Management: Online Business Systems	Librato: Moz, Stitch Fix, Slack, Nextdoor, Heroku, Mashable SolarWinds NPM: Microsoft, Federal Express, Hewlett-Packard, and MasterCard SolarWinds TraceView: Hubsport, The Weather Channel, Recurly, mapmyfitness SolarWinds Server and Application Monitor: Andr. L. Riis AS, NetSuite Solarwinds Web Performance Monitor: commscope, COCC, SolarWinds Pingdom: Spotify, MailChimp, Slack, Twitter SolarWinds Database Performance Analyzer: GSI Commerce, Liquid Digital Media, ProLogis, Indiana University SolarWinds Web Help Desk: Instacart SolarWinds MSP Manager: Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology SolarWinds Network Configuration Manager: United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force
Popular Solutions
Control-M 21 reviews BMC TrueSight Operations Management 15 reviews BMC Helix ITSM 14 reviews	SolarWinds NPM 13 reviews SolarWinds LEM 6 reviews SolarWinds Netflow Traffic Analyzer 6 reviews
Top Industries
Software R&D Company 38% Financial Services Firm 11% Comms Service Provider 8% Manufacturing Company 6%	Software R&D Company 26% Comms Service Provider 12% Manufacturing Company 8% Financial Services Firm 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Carrie Wu
Sr. Systems Analyst at Port of Vancouver
What is our primary use case?
My company employs this solution as our service desk management system. Our primary use…
Read full review of BMC FootPrints Service Core »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
What is our primary use case?
MainView is used as a central point of view to control and monitor systems on the…
Read full review of BMC MainView »
Doug Hynes
Manager, Solutions Engineering at Fusion
What is our primary use case?
BMC Discovery for our customers is a tool that you can put in your data center to…
Read full review of BMC Helix Discovery »
Anonymous User
Lead Programmer Analyst at a financial services firm
What is our primary use case?
We use this to track assets in our environment to use for reporting and ticketing. This…
Read full review of BMC Atrium CMDB »
In8392cOn
Consultant / Project Manager at a tech consulting company
What is our primary use case?
The primary use case was basic ITIL/ITSM.
How has it helped my organization?
It…
Read full review of BMC Helix ITSM »

Review 1 of 5

Erdinc-Erdal
Presales Consultant at a tech vendor
What is our primary use case?
In my previous company, I was using this solution to implement monitoring callbacks.…
Read full review of SolarWinds Database Performance Analyzer »
SoheylNorozi
IT Consultant at a tech services company
What is our primary use case?
We are a solution provider and this is one of the products that we provide to our…
Read full review of SolarWinds Web Help Desk »
MarkS
IT Analyst at Hawkbridge Consultants
What is our primary use case?
We use SolarWinds as a core tool to monitor our internal infrastructure.
What is most
…
Read full review of SolarWinds Netflow Traffic Analyzer »
Demetrio Chuasieng
Sr Network Administrator at a recruiting/HR firm
What is our primary use case?
My primary use case for this is for monitoring router switches, and using the solution…
Read full review of SolarWinds NPM »
Ishaq Siddiqui Mohammed
SOC Analyst at a maritime company
What is our primary use case?
We are evaluating the Kiwi Syslog Server to generate and collect logs. We are planning…
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Jeevan Chaukar
Principal Consultant at a software R&D company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix ITSM »
Sagar Mehta
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company
Their level-two tech support is fantastic. Their level-one support can be very iffy. They immediately come in...
Read full review of BMC TrueSight Server Automation »
Robert-Stinnett
Automation Analyst at a tech services company
Technical support for this solution is top-notch. Many of the folks that I email have been there for years! That says...
Read full review of Control-M »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Customer Service: I would give customer service a rating of 8/10. They are very good. Technical Support: I would give...
Read full review of Control-M »
KeyurPatel
Control-M Tech Lead at a financial services firm
Technical support for this solution needs to be improved.
Read full review of Control-M »
Vineeta Jayasimhan
Systems Engineer - Senior Control M Admin at a tech services company
Technical support is excellent. They have a great support team. Also their AMIGO program is great, where you can...
Read full review of Control-M »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Orwin Lopes
Senior Consultant at a tech services company
Customer Service: In my experience with their customer service, they are excellent. Technical Support: From my...
Read full review of BMC TrueSight Server Automation »
Bradley Murphy
Senior Developer Technical Lead at a tech vendor
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get...
Read full review of BMC Helix ITSM »
Doug Hynes
Manager, Solutions Engineering at Fusion
I have not used the technical support. As a partner, we are able to provide the technical support for our customers....
Read full review of BMC Helix Discovery »
Anonymous User
Sr System Analyst at a financial services firm
Technical support is 8/10. However, a lot of techies use the online forum. If you are knowledgeable, you can solve...
Read full review of Control-M »
Anonymous User
Service Delivery Manager at a financial services firm
They had an advisory board. We, as a group, and even I specifically, had been asked by them what they needed to...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Advisor at a government
I would rate the technical support for this solution an eight out of ten.
Read full review of BMC TrueSight Server Automation »
Bhanu Prakash Badiginchala
Application Automation Deveoper
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the...
Read full review of Control-M »
Anonymous User
ITSM Configuration Manager
Customer Service: 7/10 Technical Support: 7/10
Read full review of BMC Helix ITSM »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
Sravanti Bhandaram
It Consultant at a tech services company
Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue....
Read full review of BMC TrueSight Operations Management »
Anonymous User
Control-M Workload Admin at a financial services firm
Customer Service: I've been happy not only with the customer service overall but also the speed with which I am...
Read full review of Control-M »
Jim Perrone
E-Business Engineer at a financial services firm
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to,...
Read full review of Control-M »
Anonymous User
Network Engineer at a insurance company
I have contacted technical support directly. I've had no issues with their support. They're pretty responsive.
Read full review of BMC TrueSight Network Automation »
Anonymous User
IT Engineer at a financial services firm
Technical support for this solution is good. We have premier support, which is in our contract, so we get support...
Read full review of BMC FootPrints Service Core »
Anonymous User
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Anonymous User
System Admin and Architect at a financial services firm
Most of the time, we don't get the answers that we are looking for from the technical support. That is why we use a...
Read full review of Control-M »
Anonymous User
Control-M Analyst at a retailer
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer...
Read full review of Control-M »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Anonymous User
Senior IT Specialist at a financial services firm
Technical support has a very weak first line of support, but a very good developer team in Israel.
Read full review of Control-M »
Anonymous User
Remedy Consultant at a tech consulting company
Customer Service could use some improvement – while they are technically very good, some of the agents have poorer...
Read full review of BMC Helix ITSM »

Review 1 of 30

Demetrio Chuasieng
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
Alex Soul
SolarWinds Expert (Consultant) at a tech services company
Technical support is probably 8/10. Sometimes they tend to respond a little bit slower than I would want, but it's...
Read full review of SolarWinds NPM »
Rajesh Bage
Server and Network Monitoring Engineer at ZS Associates
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
Sherif Safwat
Network Engineer at a energy/utilities company
For more than seven years, I didn’t refer to the support team as I used to depend on myself to solve any problems....
Read full review of SolarWinds Server and Application Monitor »
Ronald Jansen
Project Manager and consultant enterprise IT tooling at a consultancy
SolarWinds does not provide professional services. You have to rely on partners that provide this service. If there...
Read full review of SolarWinds NPM »
KathyC
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
Byron Anderson
Information Security Engineer at a cloud provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Anonymous User
PC Support Technician at a K-12 educational company or school
Customer Service: Good. Technical Support: Technical Support has plenty of room for improvement, knowledge of their...
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times it’s been difficult to get through to technical support. However, in the past twelve months, they have...
Read full review of SolarWinds Server and Application Monitor »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
Jeff Sanders
Partner
We call or we chat, and so it's super fast response.
Read full review of SolarWinds MSP Backup & Recovery »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds Netflow Traffic Analyzer »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of SolarWinds DameWare »
Anonymous User
DBA at a health, wellness and fitness company
I have not had to open up many tickets. In two and a half years, I think, probably four, five tickets that we've...
Read full review of SolarWinds Database Performance Analyzer »
Enginesyst678
‎System Engineer at a tech services company
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Analyst Network Operations at a comms service provider
Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd...
Read full review of SolarWinds NPM »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
Anonymous User
Sr Infrastructure Engineer at a health, wellness and fitness company
Customer Service: Good. I appreciate not being offshored (at least it wasn't when I called). Technical Support: Good.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »

Review 1 of 30

Technical Support

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BMC vs SolarWinds

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most

What is our primary use case?

What is our primary use case?