Compare Board International vs Infor

Board International

Based on 35 reviews.

Infor

Based on 91 reviews.

Latest Research

Buyer's Guide

Board vs. Infor dEPM

March 2024

Infor dEPM vs. Board

Updated: March 2024

Buyer's Guide

Board vs. Infor dEPM

March 2024

Board vs. Infor dEPM

Updated: March 2024

Sample Customers

Board

Coca-Cola, Puma, Desigual, Ricoh, KPMG, H&M, Groupe SEB

Infor dEPM

DAB Group

Birst

Citrix Systems, Jive Software, SunnyD, Toshiba Medical Systems, Cisco OpenDNS, RB, Sunny D, Vertafore

Popular Solutions

3 reviews

12 reviews

0 reviews

11 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adnane BAAHMED
Project Manager at FASTCUBE
The solution is used for financial purposes and HR.
Read full review of Board »

Review 1 of 1

Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
We primarily use Infor CloudSuite CRM for booking orders, tracking customers, managing estimates, and handling codes...
Read full review of Infor CloudSuite CRM »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor CloudSuite Industrial is an ERP software designed to be used in industrial engineering and for retail,...
Read full review of Infor CloudSuite Industrial »
Anonymous User
Works at a consultancy
We were using Infor WMS for operational management in a product warehouse.
Read full review of Infor CloudSuite WMS »
Anonymous User
Project Manager OneERP Program at a aerospace/defense firm
We are a very big company, and except HR, we are using all the Infor LM models. We have the inventory. We have the...
Read full review of Infor LN »
Anonymous User
Director of IT at a manufacturing company

Read full review of Infor VISUAL »

Review 1 of 5

Customer Service

Shivani Pandey
Consultant at Veear Analytics pvt limited
We have had a good experience with customer service and support. They helped us solve an issue that we had at the time.
Read full review of Board »
Adnane BAAHMED
Project Manager at FASTCUBE
In comparison to the support team of other solutions, the support team of the Board is good.
Read full review of Board »
Anonymous User
Group Controller
We needed technical support and customer service few times, and had good results.
Read full review of Board »
Chang Geng
Junior Consultant at a tech services company
I get support from Board's headquarters every week. I get the answers from them. We go through the troubleshooting...
Read full review of Board »
Anonymous User
BI Developer at a healthcare company
I've been using BOARD for around three years. And I think I'm very comfortable with it. The help desk has been very,...
Read full review of Board »
Anonymous User
Consultant at a consultancy
There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the...
Read full review of Board »
Anonymous User
Manager MIS at a healthcare company
My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they...
Read full review of Board »
Anonymous User
Business Analyst at a transportation company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Board »
Anonymous User
VP of Professional Services at a tech services company
BOARD technical support is knowledgeable and helpful.
Read full review of Board »
Anonymous User
Financial Analyst at a energy/utilities company
They're amazing, how quickly they respond and how well they partner with you.
Read full review of Board »
Anonymous User
Financial Manager at a hospitality company
Sometimes, support takes a lot of time. The issues are not fixed in a day. It can take three or four days, so we have...
Read full review of Board »
Anonymous User
BI Developer at a retailer
It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is...
Read full review of Board »
Anonymous User
Manager at a tech services company
Their support was good. They got back to us and helped us immediately. I can't complain.
Read full review of Board »
Anonymous User
Financial Analyst at a government
The person that we worked with, Roberto, understood what we needed and helped us when we had questions. We felt at...
Read full review of Board »
Anonymous User
Director of FPNA at a healthcare company
We have not used technical support, because we are dealing with a third-party vendor.
Read full review of Board »
Bob Gill
Principle Architect at a tech services company
With the combination of 24/7 global support and their community, there was great customer service, tech support, and...
Read full review of Board »
Anonymous User
Budget & Performance Analyst
Customer Service and Technical Support have been great.We haven't had issues very often, but when we have, the fixes...
Read full review of Board »
Anonymous User
Budget Officer at a government
Excellent. We've only done it through their online technical support, but we have had where we couldn't just solve it...
Read full review of Board »
Anonymous User
Senior Consultant at a tech vendor
BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as...
Read full review of Board »
Anonymous User
Software and Services Executive at a university
Customer Service: Very high level of customer service. Technical Support: Excellent
Read full review of Board »
Anonymous User
Senior Business Analyst at a government
We have used technical support but not in the last couple or three years. We've had them come in and do training. The...
Read full review of Board »
Anonymous User
Finance Manager at a manufacturing company
We work closely with our BOARD technical team. I am happy with the level of service that we receive from BOARD.
Read full review of Board »
Sumanth NR
Senior Software Engineer at Simbus Technologies
Board's technical support is very good.
Read full review of Board »
Anonymous User
Sales Operations Specialist at a non-tech company
The support from the BOARD team and their consultants is great. Whenever I use technical support, they are good.
Read full review of Board »

Review 1 of 24

Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are...
Read full review of Infor dEPM »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite CRM »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
We use a third-party provider for support.
Read full review of Infor ION »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The solution's technical support team is helpful but could be even better.
Read full review of Infor CloudSuite Industrial »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Dietmar Müller
MC Sales ERP at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a computer software company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite Industrial »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »

Review 1 of 30

Technical Support

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