Compare CA (A Broadcom Company) vs KeyInfo

CA (A Broadcom Company) Based on 1588 reviews.	KeyInfo Based on 1 review.
Top Comparisons

Overview
CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.	Information Not Available
Sample Customers
CA UIM (DX Infrastructure Manager): CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex	KeyCloud Cloud Monitoring: Cheetah Software
Popular Solutions
Automic Workload Automation 57 reviews CA Clarity PPM 38 reviews CA API Management 32 reviews
Top Industries
Software R&D Company 23% Financial Services Firm 20% Comms Service Provider 9% Insurance Company 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Greg Payne
Sr. Analyst/Technology Infrastructure at a energy/utilities company
What is our primary use case?
Our use case now includes the addition of two new LPARs. OPS/MVS is implemented on both…
Read full review of CA OPS/MVS Event Management and Automation »
Sreejan Janardhanan
System Architect at a tech services company
What is our primary use case?
It is throughout the STLC, so we actually have rights from the PoC or idealization from…
Read full review of CA Service Virtualization »
Prabodh Kumar
PMO Principal at GAF Materials / Building Materials
What is our primary use case?
We started looking for a tool to manage our resources, that was our primary driver.…
Read full review of CA Clarity PPM »
Anonymous User
Project Manager, QA Leader and Information Security Manager at a tech services company
What is our primary use case?
We use it to monitor the APIs. We always have them scheduled there.
How has it helped
…
Read full review of CA Runscope »
Anonymous User
Engineer at a financial services firm
What is our primary use case?
We use it together with Grid Tools to mask IMS data.
How has it helped my
…
Read full review of CA File Master Plus »

Review 1 of 5

No Data Available

Customer Service

Rich Jordan
Practice Manager (Testing Services) at a financial services firm
We work in an organization where we use many tools from many different suppliers. I think that the kind of a...
Read full review of CA Test Data Manager »
Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
I like the old dashboard - I'm just going to be very open. The old dashboard allow me to create a case and be able to...
Read full review of CA APM »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company
Customer Service: We didn't use customer service. Technical Support: 10/10 CA Support team is excellent we get from...
Read full review of CA UIM (DX Infrastructure Manager) »
Anonymous User
Senior Analyst
They've been great. Actually the guys that are doing the UIM product really know their stuff.
Read full review of CA UIM (DX Infrastructure Manager) »
Anonymous User
Senior Application Support Engineer at a hospitality company
I haven't used technical support personally. My boss uses CA technical support. He handles all the issues.
Read full review of CA Service Desk Manager »
Anonymous User
Analyst at a financial services firm
I have used technical support and it is excellent.
Read full review of CA SYSVIEW »
Anonymous User
Team Lead at a insurance company
We have had a couple of instances with one support person that we've had some issues with, but overall I would say it...
Read full review of CA Performance Management »
Anonymous User
Automation Engine Admin at a manufacturing company
I think we are known to the technical support. Unfortunately, the technical support does not help much with our...
Read full review of Automic Workload Automation »
Anonymous User
System Administrator III at a healthcare company
I would say that's probably the weak point -- support. They take a while to come up with the resolutions. Trying to...
Read full review of CA Service Desk Manager »
Anonymous User
Infrastructure and Application Surveillance Specialist at a hospitality company
Technical support is the best in class.
Read full review of CA Spectrum »
Anonymous User
Service Desk Team Lead at a healthcare company
I wasn't involved in the SDM portion of support tickets, so I can't say.
Read full review of CA Service Desk Manager »
Anonymous User
Staff Systems Engineer at a financial services firm
I would rate them nine and a half out of 10. CA technical support is doing a great job.
Read full review of CA Workload Automation »
Kalyan Reddy
Lead Infrastructure Architect
CA has very good API Management support. They are very helpful.
Read full review of CA API Management »
Russ Schneider
IT Systems Manager at a energy/utilities company
I use them all the time, so they are pretty good. They take care of about 95% of my answers. With the other 5%, they...
Read full review of CA Automic Applications Manager »
Stan Detrick
Solutions Architect at American Express
Tech support is great. We've had a couple of in-house training sessions. It's coming along fine. We're at a point now...
Read full review of CA Test Data Manager »
Anonymous User
Program Analyst at a energy/utilities company
I do not think that I called technical support, though I think we have reported a software bug. There is one bug that...
Read full review of CA Workload Automation »
Anonymous User
IT Executive - Application Development at a comms service provider
We've got onsite technical support from CA. My impression is that they have improved drastically since we started.
Read full review of CA Service Desk Manager »
Anonymous User
Storage and Backup Administrator at a manufacturing company
Customer Service: 2/5. Technical Support: Most of the support during my shift was in India, who are only 2/5, but if...
Read full review of CA UIM (DX Infrastructure Manager) »
Anonymous User
System Engineer at a aerospace/defense firm
Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with...
Read full review of CA APM »
Anonymous User
Director, PMO Project Management
They're very knowledgeable, and there have been times in which we have had big issues which we call show stoppers....
Read full review of CA Clarity PPM »
Anonymous User
Senior Consultant at a tech services company
Technical support is good.
Read full review of CA UIM (DX Infrastructure Manager) »
Irvin Carney
DevOps Engineer at 84.51
Technical support has been good. With any type of support structure, you're going to have challenges with geographies...
Read full review of Automic Workload Automation »
Anonymous User
Senior Systems Administrator 2 at a transportation company
I have used the technical support. It is very good.
Read full review of CA OPS/MVS Event Management and Automation »
Anonymous User
Lead CA Wily Engineer at a financial services firm
Customer Service: Excellent, really top quality always. Technical Support: Same as customer service, top quality.
Read full review of CA APM »
Anonymous User
Manager Information Technology at a Consumer Goods
Technical support is good. They work with urgency.
Read full review of CA APM »
Anonymous User
Lead Network Performance Engineer at a retailer
Technical support is pretty good. I would say that we always get to the bottom of the problem. The only reason it is...
Read full review of CA Performance Management »
Anonymous User
Project Manager at a tech services company
It’s okay. We have had issues while getting fixes for a few older releases.
Read full review of CA Service Desk Manager »
Anonymous User
Director, Managed Services - Analytics & Data Solutions at a tech services company
The technical support is above average.
Read full review of CA Privileged Access Manager »
Anonymous User
Senior Technical Lead at Exelon
We always use technical support when using these solutions. It's okay, with response time, for example. If you have...
Read full review of CA SSO »
Anonymous User
Test Program Manager at Infosys
I have not interacted directly with technical support. We have our own team that is in charge of this aspect.
Read full review of CA Service Virtualization »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

CA (A Broadcom Company) vs KeyInfo

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped

What is our primary use case?

How has it helped my