Compare CA Technologies vs SAP | IT Central Station

CA Technologies Based on 1061 reviews.	SAP Based on 124 reviews.
Overview
CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.	Information Not Available
Sample Customers
CA Role and Compliance Manager: Acciona, hms, Infoglobo CA Identity Manager (CA IAM): Acciona, Core Blox, DBS CA Identity Governance: Acciona CA Identity Suite: Acciona, Comcast CA EEM [EOL]: Banese CA Directory: DBS CA PPM: Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, Borealis CA Database Command Center: Blue Hill Data Services Inc. CA Database Management Solutions for DB2 for z/OS: Blue Hill Data Services CA InfoRefiner [EOL]: Logicalis CA Deliver: ERGO CA Service Operations Insight: Lexmark, HCL Technologies, Banese	SAP Portfolio and Project Management: Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo SAP Crystal Reports: City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), Wªrth Group, LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP SAP Roambi: Nike, Sephora, Puma, Aldo, Pfizer, Novartis, Lilly, AstraZeneca, Airbnb, Sony, The Telegraph, Sydney Airport SAP CRM: Brau Union €sterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Mªnchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc. SAP Hybris Cloud for Sales: Royal Cup Coffee & Tea SAP Replication Server: Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone SAP BusinessObjects Data Federator [EOL]: Sailing Team Germany, ASR Group, Citrix, State of Indiana, PocketCard Co. Ltd. SAP Data Services: EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group SAP StreamWork: Colorado Department of Transportation (CDOT), The NEC Group, University of Amsterdam, City of Boston, Takisada-Osaka Co. Ltd., The Charmer Sunbelt Group SAP Jam: INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi SAP NetWeaver Identity Management: State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Charit_ University Hospital Berlin, Seoul National University Bundang Hospital (SNUBH) SAP IT Operations Analytics: Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
Popular Solutions
CA Agile Central 99 reviews CA PPM 92 reviews CA APM 74 reviews	SAP BusinessObjects Business Intelligence Platform 20 reviews SAP Crystal Reports 16 reviews SuccessFactors 14 reviews
Top Comparisons
Microsoft Project Server vs. CA PPM Compared 22% of the time. SailPoint IdentityIQ vs. CA Identity Manager (CA IAM) Compared 35% of the time. Oracle Identity Manager (Oracle IAM) vs. CA Identity Suite Compared 41% of the time.	TIBCO Jaspersoft vs. SAP Crystal Reports Compared 22% of the time. Informatica PowerCenter vs. SAP Data Services Compared 27% of the time. Yammer vs. SAP Jam Compared 26% of the time.
Top Industries
Financial Services Firm 28% Comms Service Provider 10% Manufacturing Company 8% Marketing Services Firm 7%	Financial Services Firm 18% Manufacturing Company 9% Energy/Utilities Company 6% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sherri Banuelos
IT Manager at Experian
Valuable Features: One of Endevor's most valuable features is the ability to have your source in a repository that...
Read full review of CA Endevor Software Change Manager »
ITAdmin183
IT Admin at a logistics company
Primary Use Case: On the platform that I work on, it is the sole database package, and there's a whole lot of...
Read full review of CA DATACOM »
Dave Lowe
Application Development Manager at Aetna
Valuable Features: It's a stable platform. We've used it for many years as part of the legacy applications going...
Read full review of CA IDMS »
Anonymous User
Software Development Manager at a comms service provider
Valuable Features:: The benefits are that it allows us to have real-time risk analysis on authentication traffic,...
Read full review of CA Risk Authentication »
Travis Blablack
Manager Network Operations at a energy/utilities company
Primary Use Case: Our primary use case for Performance Management is the health and performance of our networks. To...
Read full review of CA Performance Management »

Review 1 of 5

Bryan Eaves
Partner, Consultant, and Independent Contractor
Valuable Features: SAP Ariba's Sourcing cloud based solution has the greatest quantifiable ROI of its solutions,...
Read full review of SAP Ariba Procurement »
RaviVerma
Senior Consultant at a tech consulting company
Valuable Features:: Flexibility in data modeling is one of the most valuable feature of this product as it gives...
Read full review of SAP NetWeaver MDM [EOL] »
Maria Otero
Senior Application Analyst at a healthcare company
Valuable Features: The ability to connect to most databases, be it Lawson, PeopleSoft, Excel or Access and that is...
Read full review of SAP Crystal Reports »
Anonymous User
User at a pharma/biotech company
Valuable Features: Assignment Profiles: Data driven training assignments. • Improvements to My Organization: ...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Sales Director
Primary Use Case: For our sales team to have a better understanding of our customer's interests, I wanted to...
Read full review of SAP Hybris Commerce »

Review 1 of 5

Customer Service

Hemant Gautam
IT Analyst at a tech services company
Technical support has been good.
Read full review of CA Unified Infrastructure Management »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company
Customer Service: Customer service is very good. I would give them a rating of 10 out of 10. Technical Support: The...
Read full review of CA Spectrum »
Richard Petty
Manager - API Management at a insurance company
In general, I’d give them about a 7/10 or 8/10. They’re good – sometimes it can take a little while to get to the...
Read full review of CA API Management »
Gadi Ben-Avi
z/OS system Programmer at a tech services company
Excellent. It’s quick, responsive, and there is no problem with asking "how-to" questions.
Read full review of CA OPS/MVS Event Management and Automation »
Brian Cullinan
Security Engineer at EarthLink
I haven't had to call in any cases yet, but we've been working with the CA services team to help us implement the...
Read full review of CA Privileged Access Manager »
Edgardo Serra
Head IT Operations at ICBC Argentina
The support provided is very good to excellent.
Read full review of CA Service Desk Manager »
Manoj Jena
Test Automation Architect at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of CA Service Virtualization »
Adrián Alejandro González
Voice and Data Network Specialist at a tech services company
We aren't using technical support.
Read full review of CA PPM »
Shane Husband
Director, IT at a consultancy
I don't believe that we've had any instance that made it outside of our internal support in recent memory.
Read full review of CA PPM »
DanielAddo
Performance Engineer at Lowe's Companies
Technical support has come a long way. Back in 2008, it was a different thing altogether. It would be maybe overnight...
Read full review of CA APM »
Brian DeFord
Engineer at a healthcare company
It's generally pretty good. We do occasionally have a problem with they'll be really fast on the initial response,...
Read full review of CA Unified Infrastructure Management »
Giri Rao
Senior Manager Quality Engineer at a financial services firm
For the straightforward questions I think that they do a good job of getting back within 24 hours. For the tricky...
Read full review of CA Endevor Software Change Manager »
ITManaged83b
IT Manager at a tech consulting company
Tech support is very good. We've had our challenges in the past with MSP interface connector, especially because...
Read full review of CA PPM »
Axel Lambrecht
Systems Engineer at Merck KGaA
We have been satisfied with the technical consultants. We ordered them for special situations. Technical support is...
Read full review of Automic Workload Automation »
Paul Loken
Lead Infrastructure Engineer at Thrivent financial
We use technical support on occasion. I've had questions, but no real issues. I've had questions about usage of the...
Read full review of CA Endevor Software Change Manager »
SeniorEn0a9a
Senior Engineer at a tech services company
Yeah, it's great. I would give it a nine out of 10.
Read full review of CA Privileged Access Manager »
SystemsEd624
Systems Engineer at a financial services firm
We use tech support all the time. They're pretty good. The response time from them depends on the complexity of the...
Read full review of CA Workload Automation »
SystemsEd7b6
Systems Engineer at a healthcare company
They do a good job. I have SYSVIEW and I'll call CA more for SYSVIEW than I would for Ops.
Read full review of CA OPS/MVS Event Management and Automation »
Gurinder Giran
Senior Consultant
The technical support consists of very knowledgeable, helpful people. I know several of them personally. Our issues...
Read full review of CA Service Desk Manager »
Slawomir Druzba
CA PPM Expert at a tech services company
Technical support is good, but fixes for bugs have a very long life cycle of many months.
Read full review of CA PPM »
Anonymous User
Business Analyst Level 3
The technical support is at a high level.
Read full review of CA Spectrum »
SeniorSy959f
Senior Systems Engineer at GEICO
Support has been very good. They've answered all the questions that we've had. We've had issues that were a...
Read full review of CA Spectrum »
Matthias Wanke
Automation Engineer at Ing-Diba Ag
Technical support is good. They are doing the best that they can, but it is a complex product with difficult...
Read full review of Automic Workload Automation »
Erwin Antona
User at Aci
It's rare that we use technical support. Usually we take care of it, and if support is required they're able to get...
Read full review of Automic Workload Automation »
LogisticsPMO119
PMO - Logistics at a mining and metals company
We have contact with a CA company in Brazil, and simple questions are solved in time, but we have old questions that...
Read full review of CA PPM »
SiteMindc700
Site Minder Admin at a construction company
Good support. We work with CA technicians frequently, engineers very frequently. They're very helpful. Whenever we go...
Read full review of CA SSO »
Sharon King
Senior Director Project Delivery Office at McKesson
We have an internal support team that I would go to first. They would then go to vendor, so I do not have to. I...
Read full review of CA PPM »
Operatio6118
Operations Coordinator at a tech services company
Technical support replies to my questions very quickly (same day).
Read full review of CA Unified Infrastructure Management »
InfrastructureEng507
Infrastructure Engineer Principal at a comms service provider
They have been great so far. We have had issues, but they call and are responsive. They've been great.
Read full review of CA Unified Infrastructure Management »
AgileCoac57e
Agile Coach at a insurance company
I have used technical support for minor issues and they were good.
Read full review of CA Agile Central »

Review 1 of 30

Stuart Knapp
BI Expert
Customer Service: Fair Technical Support: Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP
Read full review of SAP BusinessObjects Business Intelligence Platform »
JaiPrakash
BI & Data Lead, Reporting & Analytics Center of Excellence at a Consumer Goods
First level support is generally is good for basic issues. Second level support is informative when it comes to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Himanshu Wadhwa
Programmer Analyst Principal Leader at a tech services company
Technical support is decent.
Read full review of SAP ERP »
Liat Oren Wachs
Global Hris Leader , Senior Director at a tech services company
There is still need for improvement in the technical support; it is not ideal.
Read full review of SuccessFactors »
Alex Fridland
Database Senior Manager at a financial services firm
Average.
Read full review of SAP IQ »
Jamie Kermanidis
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SuccessFactors »
Joe Fernandes
Asst. Senior IT Manager at a retailer
Customer Service: Customer service was very good. Technical Support: Technical support was excellent.
Read full review of SAP NetWeaver Business Warehouse »
Saskia Kloostra
Owner | eHRM & HR-IT expert | Project Management | Transformation at a energy/utilities company
We had good assistance from our implementation partner.
Read full review of SAP Jam »
Ranendra Kumar Parida
SAP BO/BW Consultant at KIIT University
Customer Service: Very Good Technical Support: Excellent
Read full review of SAP BusinessObjects Business Intelligence Platform »
Noman Riaz
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Vishal Jain
SAP Technical Lead at a tech services company
6/10
Read full review of Sybase Afaria [EOL] »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SuccessFactors »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
Anonymous User
Data Analytics and Integration at a health, wellness and fitness company
Customer Service: I've never had to contact customer service. Technical Support: I've never had the need to use...
Read full review of SAP Crystal Reports »
Karel Van Der Walt
Data Architect/Data Scientist
I did not use the paid support.
Read full review of SAP PowerDesigner »
Programmer305
Programmer / Reports Designer at a printing company
I haven’t used the customer service or technical support options other than searching for documentation on syntax....
Read full review of SAP Crystal Reports »
Fundoo_BI_007
Senior Manager - BI Head
Customer Service: * SAP BO/BI - Below average * Tableau - Good * IBM Cognos - Average * MS BI - Average * Pentaho -...
Read full review of SAP BusinessObjects Business Intelligence Platform »
BIConsultant987
Business Intelligence Consultant at a tech services company
Customer Service: In my experience, customer service it good. Technical Support: In my experience, technical support...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Giota Koufonikou
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP IQ »
AssociateDir457
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
SAPSAPConsultant862
Junior SAP Consultant at a tech company
I've never reached out to Lumira customer service. Overall, I'm happy with their releases. Their releases seem to be...
Read full review of SAP Lumira »
KerryMaidment Grocke
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »
Anonymous User
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Shannon Tisdale
Planning Analyst at a healthcare company
Technical support is good. I contacted SAP about an issue on a Friday afternoon and was able to speak with an SAP rep...
Read full review of SAP Lumira »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
BIAnalyst392
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »
SeniorDev422
Senior Developer at a retailer
6/10
Read full review of SAP Crystal Reports »
SapMmSrm84c9
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
SrDirector260
Sr. Director at a tech services company
It was OK. We are not uncomfortable because a lot of the recommendations, and I don't see any problems.
Read full review of SAP Lumira »

Review 1 of 30

Technical Support

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