Compare Capgemini vs Micro Focus

Capgemini	Micro Focus Based on 836 reviews.
Overview
Cap Gemini S.A. is a French multinational management consulting corporation headquartered in Paris, France. It was founded in 1967 by Serge Kampf, the current vice-chairman, in Grenoble, France. Paul Hermelin, the chairman and CEO of the Capgemini group has led the company since his appointment in December 2001. Capgemini's regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services. The latter is delivered through Sogeti, a wholly owned subsidiary.	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Capgemini Salesforce Implementation Service: Umniah, Barco, British American Tobacco, Dutch Municipality of Groningen, Navantia, Bavarian State Geological Agency, DB Schenker Logistics	Serena Salesforce Implementation Service: SPTS Technologies, Space and Naval Warfare Information Technology Center (SPAWAR ITC)
Popular Solutions
	Micro Focus ALM 50 reviews Micro Focus Data Protector 27 reviews Quality Center 25 reviews
Top Comparisons
Accenture SalesForce.com Implementation Service vs. Capgemini Salesforce Implementation Service Compared 50% of the time.
Top Industries
No Data Available	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Paul Grossman
Sr. Test Automation Engineer at a consultancy
How has it helped my organization?: We identified an object that was supposed to have a width of 30 characters, but...
Read full review of Quality Center »
Sachin Ohal
Sr. Manager- Technology Office at Technology Leader & Evangelist
What is most valuable?: The most valuable feature is that it reduces the dependency so that the down time of the...
Read full review of Micro Focus Service Virtualization »
Anonymous User
Ops Risk Lead at a tech services company
How has it helped my organization?: Easy to scan and then share scan reports, it has definitely streamlined many...
Read full review of WebInspect »
Anonymous User
Process Owner E/E Test Management at a transportation company
What is our primary use case?: It's hard to say what our primary use case is. There are so many new changes and...
Read full review of ALM Octane »
Anonymous User
Chief Operations Officer at a tech services company
What is most valuable?: It is very easy to implement and there is great customer experience. When I say "easy to...
Read full review of Micro Focus Service Anywhere [EOL] »

Review 1 of 5

Customer Service

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François Jehl
Staff Dev Lead - Analytics Data Storage at a tech services company
It's really great. One of the best I had to deal with. They also assisted us during the development phase of the...
Read full review of Vertica »
Erik Pena
Senior Presales Engineer at a tech company
It's been a long time since I needed to use tech support. Normally, as a consultant, I am the tech support, so I...
Read full review of Performance Center »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company
The customer service response is good.
Read full review of Operations Bridge »
Adriano Santos
Senior Consultant at a software R&D company
It's very important. I don't have a problem with support.
Read full review of Silk Central »
Krunal Modi
Sr. Software Test Engineer at a financial services firm
The level of support from HP is average.
Read full review of Performance Center »
Gerd Fladrich
Test Manager at a financial services firm
Tech support is very good. We are in direct contact with the guys from Tel Aviv and it's very good. We're in touch by...
Read full review of ALM Octane »
Darryl Darling
Enterprise Solutions Architect at a tech services company
Unfortunately, I have not been overly impressed with their technical support, except on one occasion. I was...
Read full review of SUSE Linux Enterprise »
Yevhen Fabizhevskyi
Software Development Engineer at a tech vendor
Technical support is very good.
Read full review of Micro Focus ALM »
Jim Graley
SAP Consultant at KCA Deutag
We do not have a direct support contract with HP. Our license is through SAP. Customer support is 10/10 for HP and...
Read full review of UFT (QTP) »
Bonthecoast
IT Administrator
I only deal with HP support, so cannot compare to other vendors. I will say, over the past 12 - 18 months, I'm...
Read full review of SiteScope »
Veli-Matti Luotonen
Senior Consultant - IAM / Security at a tech consulting company
Customer Service: 7/10. Technical Support: 9/10.
Read full review of NetIQ Identity Manager »
Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
Customer Service: Good Technical Support: Good
Read full review of Fortify on Demand »
Anonymous User
Manager Performance Engineering at a retailer
It comes up periodically; typically when we're doing something we haven't done before. We actually have a combination...
Read full review of Performance Center »
Anonymous User
EVP & Global Head - Services at a tech company
They're pretty good and responsive.
Read full review of ArcSight »
Anonymous User
Senior Manager - IT Roadmap (IT Operations and Service Management Program) at a tech company
We rarely use technical support. We used it a few years ago, when we migrated from another HP product called OpenView...
Read full review of Micro Focus Service Manager »
Ramesh Viswanathan Iyer
Lead Performance Architect at a tech company
Customer Service: Good Technical Support: The level of customer service / technical support is satisfactory, with a...
Read full review of StormRunner Load »
Anonymous User
Test Lead
Not good.
Read full review of Micro Focus ALM »
Anonymous User
Lead Load and Performance Test Engineer at a software R&D company
I have mixed feelings about HP technical support. A few technicians know what they are doing, but the majority don’t.
Read full review of Performance Center »
Anonymous User
Software Engineer at a marketing services firm
We paid for technical support for one year but did not use it very much so we discontinued its use.
Read full review of Vertica »
Anonymous User
Program Manager - Performance Engineering at a media company
I've not had to contact tech support.
Read full review of Mobile Center »
Anonymous User
HP Operations Orchestration Manager at a energy/utilities company
From 1 – 10 – I think HP is about a 4. Support can be slow and frustrating.
Read full review of Operations Orchestration »
Anonymous User
Project Manager at a tech services company
For us, support is really good. But then we know a lot of inside people. We don’t have to wait on the phone.
Read full review of Operations Orchestration »
Tanja Buhl
Director at a pharma/biotech company
In general, we were not satisfied with technical support. We needed to escalate. We currently have escalation with...
Read full review of Micro Focus Service Manager »
Dedy S
IT Admin at a financial services firm
We do not pay for a subscription, so we do not get support. But out there, there are a lot of forums that can help us...
Read full review of SUSE Linux Enterprise »
IMConsultant269
Identity Management Consultant at a tech services company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of NetIQ Identity Manager »
Anonymous User
Head and Vice President at a financial services firm
Regarding technical support, the first tier is terrible as always, but after escalation the experience was perfect....
Read full review of Micro Focus Asset Manager »
Bart Truyens
Test Automation Specialist
Technical support is quite good, but sometimes it depends on who you’re dealing with. Sometimes you have bad luck and...
Read full review of Micro Focus ALM »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
Technical support is pretty good. However, their SLAs are based on locale, timing, etc.
Read full review of Quality Center »
Anonymous User
Installer developer / CMSupport at a software R&D company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of AccuRev »
Johann Gietl
Consultant
Customer Service: The support in the alpha/beta test phase was especially good. Technical Support: The technical...
Read full review of UFT Pro (LeanFT) »

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Technical Support

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