Compare Carbon Black vs Trend Micro

Carbon Black Based on 19 reviews.	Trend Micro Based on 58 reviews.
Top Comparisons
Trend Micro Smart Protection Complete vs. Carbon Black CB Defense Compared 1% of the time.	Carbon Black CB Defense vs. Trend Micro OfficeScan Compared 2% of the time. Carbon Black CB Defense vs. Trend Micro Smart Protection Complete Compared 8% of the time.
Overview
Information Not Available	Trend Micro Inc. is a global security software company founded in Los Angeles, California with global headquarters in Tokyo, Japan, and regional headquarters in Asia, Europe and the Americas. The company develops security software for servers, cloud computing environments, and small business. Its cloud and virtualization security products provide cloud security for customers of VMware, The company was founded in 1988 in Los Angeles by Steve Chang, his wife, Jenny Chang, and her sister, Eva Chen The company was established with proceeds from Steve Chang's previous sale of a copy protection dongle to a United States-based Rainbow Technologies.
Sample Customers
Carbon Black CB Defense: Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America	Trend Micro OfficeScan: Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST Trend Micro Smart Protection Complete: Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen Trend Micro ServerProtect: Siemens
Popular Solutions
Carbon Black CB Defense 9 reviews Carbon Black Cb Response 9 reviews Carbon Black CB Protection 1 reviews	Trend Micro Deep Security 15 reviews Trend Micro OfficeScan 10 reviews Trend Micro Data Loss Prevention 4 reviews
Top Industries
Software R&D Company 36% Manufacturing Company 7% Media Company 7% Comms Service Provider 5%	Software R&D Company 29% Comms Service Provider 11% Media Company 10% Manufacturing Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nicholas Carroll
Cyber Security Manager at a insurance company
What is our primary use case?
We used Cb Response for hands-on computer incident response for our infrastructure,…
Read full review of Carbon Black Cb Response »
Karthik Balakrishnan
Senior Security Consultant at a manufacturing company
What is our primary use case?
It was basically for an EDR solution. We were apparently in the migration phase, to be…
Read full review of Carbon Black CB Defense »
Anonymous User
IT Security at a real estate/law firm
What is our primary use case?
My primary use case for this solution is to have an application wide listing solution.…
Read full review of Carbon Black CB Protection »

Review 1 of 3

Bharat Kandanoor
Head of Security and Engineering at BlueAlly
What is our primary use case?
The primary use case is endpoint protection.
What needs improvement?
It does not…
Read full review of Trend Micro Smart Protection Complete »
Yusif Samadov
‎Network Engineer at BestComp Group
What is our primary use case?
We use it in the banking industry.
What is most valuable?
The monitoring is the most…
Read full review of Trend Micro TippingPoint NGIPS »
Anonymous User
Network Support Specialist at a financial services firm
What is our primary use case?
We use the onsite version, not cloud. Our primary use case is for intrusion detection,…
Read full review of Trend Micro Deep Discovery Analyzer »
Anonymous User
Head of IT at a financial services firm
What is our primary use case?
We use Trend Micro OfficeScan for endpoint and server security and protection in a small…
Read full review of Trend Micro OfficeScan »
MohammedIsmail
User at a hospitality company
What is our primary use case?
I use this solution for data blocking, software protection, and frame protection. …
Read full review of Trend Micro ServerProtect »

Review 1 of 5

Customer Service

Imad Taha
Group CIO at a construction company
We don't need technical support for much because we are already signed up with a local partner for tier one support....
Read full review of Carbon Black CB Defense »
Darrick Kristich
Founder/CEO at Sedara
Carbon Black has a great community portal which has all sorts of documentation where you have the ability to ask...
Read full review of Carbon Black CB Defense »
RajaeAl Najjar
Solutions Manager at Samir Group
I’ve never had to reach out to technical support.
Read full review of Carbon Black CB Defense »
Augusto Jose Garcia
SOC Analyst at a tech services company
The support with the platform by Carbon Black is good. I don't have a problem with it.
Read full review of Carbon Black Cb Response »
Nicholas Carroll
Cyber Security Manager at a insurance company
Excellent. The techs were always knowledgeable about the product. On a scale of one to 10, I’d go eight.
Read full review of Carbon Black Cb Response »
Imad Taha
Group CIO at a construction company
The technical support did help us to solve some issues. It is not fully satisfactory here in the region. I rate it at...
Read full review of Carbon Black Cb Response »
Leonardo Meneses
Incident Response Analyst at a security firm
Technical support is high level.
Read full review of Carbon Black CB Defense »
Andre B.
Executive Business Analyst & Advisor at a financial services firm
The tech support communicates, but it's just not with movement. They are responsive, yet there is no quick motion...
Read full review of Carbon Black CB Defense »
Anonymous User
Sr. Security Analyst, Enterprise Architecture and Security at a tech services company
Our experience with tech support is very positive.
Read full review of Carbon Black CB Defense »
Anonymous User
IT Security at a real estate/law firm
Their technical support is very good.
Read full review of Carbon Black CB Protection »
Karthik Balakrishnan
Senior Security Consultant at a manufacturing company
Tech support with Carbon Black is a current point of contact in the tech support. So whatever it is we interact with...
Read full review of Carbon Black CB Defense »
Anonymous User
Cyber Defense Consulunt at a security firm
They need a big change in the region because they don't have much presence. I think they need to have to train a new...
Read full review of Carbon Black Cb Response »
Snrsoftdev67
Senior Software Developer Engineer at Diyar United Company
I would rate technical support as 4.5 out of five.
Read full review of Carbon Black Cb Response »
Anonymous User
Consulting IT Architect
While their Professional Services are expensive, their team is second to none in problem-solving.
Read full review of Carbon Black Cb Response »
Anonymous User
Security Analyst at a financial services firm
I have not used technical support.
Read full review of Carbon Black Cb Response »

Review 1 of 15

Ketan_Patel
IT Manager at Birla Century
The technical support is responsive.
Read full review of Trend Micro Data Loss Prevention »
Sahad Malliveettil
IT Manager
The tech support is OK.
Read full review of Trend Micro OfficeScan »
Raul Angeles
CISO at Estafeta Mexicana
We work with a partner. We have been working with them for about five years and it's very good. We haven't had any...
Read full review of Trend Micro OfficeScan »
Yusif Samadov
‎Network Engineer at BestComp Group
The technical support staff at Trend Micro is very knowledgeable and talented. We had several cases and they...
Read full review of Trend Micro TippingPoint NGIPS »
Srinvasa Rao Sirikonda
Senior Consultant- Information Security at a tech services company
Tech support needs improvement. We raised certain cases regarding a lag in terms of a solution, and the response time...
Read full review of Trend Micro OfficeScan »
Tanweer Surve
Sr. Director, Enterprise Architecture & Cloud Technologies at Essilor
The technical support is very helpful and geographically dispersed.
Read full review of Trend Micro Deep Security »
Dmytro Ostapenko
Pre-Sales Engineer at Elcore Distribution AG
We haven't had the need to contact technical support. It's very easy to use.
Read full review of Trend Micro Deep Discovery Analyzer »
Mohit Sharma
CTO at RightCloud Pte. Ltd.
We are very well-connected with our technical support. Most of our team is quite trained on the product. 95 percent...
Read full review of Trend Micro Deep Security »
Divyang P
Senior Technical Engineer at a tech consulting company
I would rate tech support in the range of six to eight out of 10. Time to provide solution could be improved.
Read full review of Trend Micro Deep Security »
Mohamed Farouk Zyada
Professional Services Manager at a integrator
We tried to implement ourselves. Their technical support is okay.
Read full review of Trend Micro OfficeScan »
Jason Cradit
Director of Cloud Architecture and Security at a consultancy
We had a little bit of trouble when we first implemented the tool. We couldn't configure something, but it was our...
Read full review of Trend Micro Deep Security »
Bharat Kandanoor
Head of Security and Engineering at BlueAlly
We have not had any challenges with the technical support.
Read full review of Trend Micro Smart Protection Complete »
Anonymous User
DSI at a museum or institution
Technical support is very slow. There is no French support. Only English. The experts are in England, the United...
Read full review of Trend Micro OfficeScan »
Anonymous User
Head of IT at a financial services firm
Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They...
Read full review of Trend Micro OfficeScan »
Anonymous User
Security Practice Director at Rolta AdvizeX
Never had an issue with Trend Micro support. It's fantastic.
Read full review of Trend Micro Deep Security »
Anonymous User
Program Manager / Enterprise Services at Entertainment Partners
Customer Service: Customer service was initially very poor, but once we reclassified our account from mid-size to...
Read full review of Trend Micro Deep Security »
Sahaya Albin
Assistant Manager at Virus Rescuers Services
I haven't received any feedback in regards to technical support.
Read full review of Trend Micro OfficeScan »
Anonymous User
The Chief of IT security department at a financial services firm
Customer Service: ExcellentTechnical Support: Excellent
Read full review of Trend Micro TippingPoint NGIPS »
InfoscAnn67
Information Security Annalists at a consultancy
Technical support for this solution is good, and they provide answers on time.
Read full review of Trend Micro Data Loss Prevention »
Jagadeesh P
Technical Engineer at a tech vendor
The customer service at Trend Micro will try to solve any issue that is presented. It just depends on how critical...
Read full review of Trend Micro Data Loss Prevention »
Anonymous User
Enterprise System Administrator at a healthcare company
Trend Micro has excellent technical support.
Read full review of Trend Micro Deep Security »
Vijay M
Senior Security Specialist at a tech services company
There are different service levels available for technical support. When a problem occurs then we collect the logs...
Read full review of Trend Micro Deep Security »
Mykola Kobets
Head of Group at MTI
The tech team are professionals.
Read full review of Trend Micro TippingPoint NGIPS »
Rayees Tamton
Data Center Manager/Support Delivery Manager at Salam Technology
When we call technical support they respond immediately. They are local and we have met them three or four times in...
Read full review of Trend Micro Deep Security »
Anonymous User
Channel Sales Manager at a tech services company
No need of support. Product itself is sturdy, stable, and easy to understand.
Read full review of Trend Micro Mobile Security »
Anonymous User
Network Support Specialist at a financial services firm
We deal with the support here in Egypt. There is a team from Trend Micro that covers Egypt. They supported us from...
Read full review of Trend Micro Deep Discovery Analyzer »
Anonymous User
Information Security Manager at a legal firm
Customer Service: Customer service is very good. Technical Support: Very good.
Read full review of Trend Micro Deep Discovery Inspector »
Anonymous User
DevOps Engineer at a financial services firm
Their technical support is great.
Read full review of Trend Micro Deep Security »
Anonymous User
I.T Security Consultant
Customer Service: AverageTechnical Support: Average
Read full review of Trend Micro TippingPoint NGIPS »
EdPardo
Cyber Security Lead at Delaware North
I have not used the technical support.
Read full review of Trend Micro OfficeScan »

Review 1 of 30

Technical Support

No Data Available

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Carbon Black vs Trend Micro

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What needs improvement?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?