Compare Catalogic vs Dell EMC | IT Central Station

Catalogic Based on 2 reviews.	Dell EMC Based on 653 reviews.
Latest Research

Sample Customers
Catalogic DPX: Hendrick Medical, CommonFund, Red-8, Fairfax County Schools, Tectrade, Storage Assessments Catalogic ECX: Hendrick Medical, Commonfund, Tectrade, Storage Assessments, Red 8.	Dell EMC AppSync: Getronics Dell EMC Avamar: Comanche County Memorial Hospital, Cap Atlantique, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions Dell BakBone: Medien-Service Untermain (MSU), FAW Foundry, PRIME, Wayne Fueling Systems, GMO Internet, Fullcast Holdings, Georgian College, Bitbrains, LifeChurch.tv Dell EMC NetWorker: Secure-24, Riverside Health System, Shriners, Panatonni, Qatar Islamic Bank, Eurosport Dell EMC ProtectPoint: FieldCore Dell EMC Data Protection Advisor: Nielsen, Trek Bicycle, Cal-Israel Credit Cards Dell EMC PowerProtect Data Manager: Rushmore Electric, Melanson Health, Arrow Electronics Dell EMC Integrated Data Protection Appliance: Under Armour, Christian Brothers University, Presidio
Popular Solutions
	Dell EMC PowerMax NVMe 31 reviews VxRail 31 reviews Dell EMC Avamar 24 reviews
Top Industries
Computer Software Company 27% Comms Service Provider 23% Government 8% Manufacturing Company 6%	Computer Software Company 40% Comms Service Provider 18% Government 5% Manufacturing Company 4%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Anonymous User
Security Consultant at a consultancy
What is our primary use case?
We primarily use the solution for log monitoring and network traffic analysis as well as…
Read full review of Secureworks Red Cloak MDR »
Anonymous User
Engineer at a legal firm
What is our primary use case?
I use VxRail in my DR site, so it houses my virtual infrastructure. I also use it for…
Read full review of VxRail »
Sunil Kumar
Manager, Service Delivery at a tech services company
What is our primary use case?
Based on customer needs we sell different solutions as consultants. It is deployed as a…
Read full review of ScaleIO [EOL] »
Anonymous User
Director of Technology at a financial services firm
What is our primary use case?
We use it for our primary storage platform. All of our primary VMs run off of it.
How
…
Read full review of Dell EMC Unity XT »
Anonymous User
Associate Specialist at a tech services company
What is most valuable?
The protocols are very good. Clients use them a lot as backup extensions due to the reports on…
Read full review of Dell EMC Data Protection Advisor »

Review 1 of 5

Customer Service

No Data Available

Md. Lyas Uddin Bhuiyan
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell EMC PowerEdge Rack Servers »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell EMC SC Series »
MahdiBahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
If you have access to customers service EMC is one of the best and you could benefit from the knowledge center of EMC...
Read full review of Dell EMC Unity XT »
Mohamed Youssef
Sr. Pre-Sales Engineer at Advanced Technology Company
I am not really impressed by the technical support of this solution. The product really needs better and more support.
Read full review of Dell EMC PowerFlex »
Hans Blaasvær
Managing Director at KT hÃºsiÃ°
Technical support is excellent.
Read full review of Dell Data Protection - Endpoint Security Suite »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider
Technical support for this solution was great. They are very quick to respond.
Read full review of Dell EMC Avamar »
Niranjan Oke
Project Delivery Manager at cineom broadcast ltd
I have contacted technical support. They are very good.
Read full review of Dell-Force10 Campus LAN Switches »
Jayson Martin
Data Storage Manager at a insurance company
The initial, on-premises EMC technical support is pretty good. I have no complaints about them. Although we did have...
Read full review of Dell EMC PowerProtect DD (Data Domain) »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Benjamin Ighagbon
IT Project Manager at NTSAFRICA Services
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches »
RESC
Storage Solutions Architect IV at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of EMC VNX [EOL] »
Anonymous User
Sales Engineer at a tech services company
The support is still going through its growing pains right now, with the merger of the two organizations.
Read full review of Dell EMC Unity XT »
Bennie Blakney
Systems Engineer at a pharma/biotech company
In my position, I don't use the technical support. We do have other employees who, I'm sure, have used it. There are...
Read full review of Dell EMC SC Series »
Anonymous User
Solutions Architect at a tech services company
I have not used the technical support myself because I'm the architect building out the solution.
Read full review of Dell EMC Unity XT »
DanRogers
Solutions Architect
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Technical support was good. I can create a case online or have a chat with an EMC support engineer.
Read full review of Dell EMC Unity XT »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell EMC PowerMax NVMe »
Anonymous User
VP IT at a manufacturing company
Dell EMC, generally, is good from a technical support perspective. We really never have issues.
Read full review of Dell EMC Unity XT »
Anonymous User
Storage Administrator at a hospitality company
The support is okay. They are pretty knowledgable and prompt. I'd rate them seven out of ten overall. We're mostly...
Read full review of Dell EMC Avamar »
Gene Uhl
Network Manager at a government
In recent months, their backend technical support has waned a little bit. They need to address the first-line...
Read full review of Dell EMC PowerScale (Isilon) »
Anonymous User
Unit Manager & Solutions Architect at a tech services company
The experience with Dell services and support has always been good as it is one of the best value adds when providing...
Read full review of VxRail »
Anonymous User
Senior Consultant at a tech services company
Technical support is very affirmative and efficient.
Read full review of EMC VMAX [EOL] »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of Dell EMC Data Domain Boost »
Anonymous User
Data Protection at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell EMC NetWorker »
Ryan Parker-Hill
System Team Leader at Deakin University
The support has been mixed. If you get through to the right engineers, you can get problems resolved incredibly...
Read full review of Dell EMC PowerScale (Isilon) »
Anonymous User
Sr Network Administrtor at a consumer goods company
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell EMC XtremIO »
Anonymous User
Tech Specialist at a financial services firm
Technical support has superb response times and expertise.
Read full review of EMC VNX [EOL] »
Anonymous User
Senior Solutions Architect at a tech services company
Technical support is very, very good. I'm satisfied with the level of service we receive form them.
Read full review of Dell EMC Data Domain Boost »
VPtech67
Vice President - Head of Technology at a financial services firm
We have an agreement. It's a critical mission service where the SLA says they have to recover the service within four...
Read full review of Dell EMC PowerFlex »
Anonymous User
IT Operations Manager at a energy/utilities company
I would give technical support 9 out of 10. Nothing is perfect but they sure are close to it.
Read full review of Dell EMC XtremIO »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Catalogic vs Dell EMC

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How

What is most valuable?