Compare Centreon vs Rapid7

Centreon

Based on 27 reviews.

Rapid7

Based on 149 reviews.

Sample Customers

Centreon

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

6 reviews

27 reviews

17 reviews

10 reviews

Top Industries

Comms Service Provider

18%

Computer Software Company

16%

Government

10%

Financial Services Firm

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

William Johan Badenhorst
Engineering Manager at a tech services company
We use it for standard monitoring of 300 to 400 devices, the usual Windows and Linux servers and network equipment....
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Review 1 of 1

Awais Sajid
Security Consultant at NUCES

Read full review of Rapid7 InsightIDR »
Aqeel Junaid
Junior Executive - Information Security at sunshine holdings
I've been using Rapid7 Metasploit to create vulnerabilities and test exploits. I can create malicious Word documents...
Read full review of Rapid7 Metasploit »
Anonymous User
Research Special Projects Lead at a university

Read full review of NetFort LANGuardian »
Anonymous User
Application Security Engineer at a tech services company

Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Network Engineer

Read full review of NetFort SPAN Port Configurator »

Review 1 of 5

Customer Service

Leandro Pereira Rodrigues
IT Analyst at RNP - Rede Nacional de Ensino e Pesquisa NREN/Brazil
We do not have local support in Brazil, which is challenging due to the language barrier.
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Mamadou-Diallo
IT Analyst at La Corporation D'urgences-Santé
The support is good when I contact them directly. Opening a ticket on the website of Centreon can be difficult for my...
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Matan Moser
Project Manager, Cloud Services
Their support is very good, they're very knowledgeable. We do use them quite often and they're very quick to answer...
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Anonymous User
Network Project Manager at a tech services company
Technical support has been great at being responsive when we've dealt with bugs on the system. We're satisfied with...
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Kadri Kalpus
Monitoring expert
As we are using their Enterprise version, we submit as many tickets as we want. Lately, we have submitted quite a lot...
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Jake Lao
Global Operations Center Lead at a logistics company
Centreon technical support is only available during Central European business hours. When it comes to critical...
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Anonymous User
Monitoring Manager at a transportation company
I rate Centreon's support nine out of 10. They respond quickly when we have issues. Someone is always available. If I...
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Massimiliano Faraon
CEO at Artesys Orion
Our people get a quick response in the proper time.
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Thor Myhrstad
CEO at a tech services company
We work with a dedicated technical support person who is fantastic, so our overall experience with them has been very...
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Tim Huerter
Senior Networking Consultant at S & L NETZWERKTECHNIK GMBH
It is very easy for one single customer to get support with Centreon. Normally, we don't need technical support from...
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chamepicart
Global Operations Center Engineer at a logistics company
Technical support is great, very helpful and accommodating.
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Marcilio Henrique LAGE MACHADO
President at ITS Solucoes
Their technical support is very good. They answer quickly without any problems. It's a good service.
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Anonymous User
IT Project Owner
We have an autonomous platform. Therefore, when we have an issue, we receive an expert because the issue is very...
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Valentin Bibaud
System engineer at a financial services firm
Technical support is very professional. They can understand your issue very fast. For example, if you solicit a...
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Thomas Curutchet
Managing Director, CANADA at EvaBssi
Centreon's support is good. When we have an urgent matter, we speak directly to the Centreon team and bypass support....
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Anonymous User
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company
We have direct contact with a pre-sales engineer. We work directly with him by email or by phone, it's very fast. I...
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Disclyn Cyril
Product Manager - IT Project Manager at PROSERVIA
We have a close relationship with the designer of the solution. Our companies work closely. So when we have a...
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William Johan Badenhorst
Engineering Manager at a tech services company
We haven't needed to use their tech support so far.
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Anonymous User
DevOps Engineer at a computer software company
Centreon's L3 support is great but the L1 and L2 support are bad. The response times depend on the person who...
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Anonymous User
CEO & CTO at a tech services company
We have support with Centreon, so if we run into an issue, we open a ticket on the platform and they are good. We...
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Florent QUILICHINI
Network Engineer at a computer software company
The support was great. They answered me very quickly for our two first concerns. For the last one, it was quite long....
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Fabien Hochstrasser
Operation Team Engineering
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours....
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Stephen Davies
Chief Technology Officer at a comms service provider
We have only required technical support for Centreon MAP. Generally, because I've used Centreon for a long time, it's...
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Viktor Muransky
Global IT Operations Manager
Technical support is working fine. They react quickly and are able to solve issues over a remote connection. For more...
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Review 1 of 24

Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Senior Information Technology Security Officer at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Zain Rehman
Senior Security Analyst at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Marketing Expert at a comms service provider
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »

Review 1 of 30

Technical Support

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