Compare Cisco vs Everbridge | IT Central Station

Cisco Based on 363 reviews.	Everbridge Based on 15 reviews.
Overview
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.	Information Not Available
Sample Customers
Cisco Umbrella: Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim	CloudFloorDNS Enterprise DNS: Rhapsody, Napster, Everbridge, Voiply, ZVOX, Tivoli Audio, iModules, VOIP Innovations
Popular Solutions
Cisco ASA 75 reviews Cisco Wireless 20 reviews Cisco Catalyst Switches 17 reviews	Everbridge IT Alerting 11 reviews CloudFloorDNS Enterprise DNS 3 reviews Everbridge Mass Notification 1 reviews
Top Comparisons
Infoblox Secure DNS vs. Cisco Umbrella Compared 30% of the time.
Top Industries
Comms Service Provider 17% Financial Services Firm 14% Manufacturing Company 7% University 5%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dmitriy Ronkin
Networking Specialist at Transportation
What is most valuable?: EEM (Embedded Event Manager) is a software component of Cisco IOS. I found that EEM is a...
Read full review of Cisco IOS Security »
John Rocchio
Infrastucture Manager at a transportation company
What is our primary use case?: We use this solution for MDM (Mobile Device Management), as a firewall and using it...
Read full review of Cisco Meraki Systems Manager »
Dmitriy Ronkin
Networking Specialist at Transportation
What is most valuable?: Viptela (router) SDN-based services: Hybrid networking. Combination of low-cost...
Read full review of Cisco SD-WAN »
Enrique Camberos
Partner and Chairman
What is our primary use case?: We did only a short evaluation focused in training to show the main functions of the...
Read full review of Meraki SD-WAN »
Anonymous User
Team Lead - Network and System Engineer at a non-tech company
What is our primary use case?: Primary use is for connecting staff and students' laptops, iPads, and Chromebooks....
Read full review of Cisco Wireless »

Review 1 of 5

EngineerNH
Network Engineer at a construction company
What is our primary use case?: Upgraded DNS from GoDaddy to CloudFloor a few years ago. Wanted more reliability for...
Read full review of CloudFloorDNS Enterprise DNS »
Keith Rutledge
Co-Founder, 25 Years at a renewables & environment company
What is our primary use case?: Our primary use is for fire and EMS alerts to a group of rural subdivisions...
Read full review of Everbridge Mass Notification »
Chris Gardner
Global IT Strategy & Governance at a pharma/biotech company
What is our primary use case?: The primary use is to engage, to notify, and engage IT team members when an outage...
Read full review of Everbridge IT Alerting »

Review 1 of 3

Customer Service

Deanna Acre
Information Systems Manager at a manufacturing company
I have not used technical support.
Read full review of Cisco ASA »
Juan Facundo Martinez
CISCO and AVAYA Product Manager at a tech services company
It has good support services.
Read full review of Meraki MX Firewalls »
Al Faruq Ibna Nazim
Head of Technology at a tech services company
Cisco tech support is really slow. In the time it takes them to actually understand a scenario, we have mostly found...
Read full review of Cisco Catalyst Switches »
Rizwan Siddiqi
Network Security Consultant at a tech services company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Cisco ASA »
Steve Switzer
Information Security Analyst at a non-profit
The technical support is good.
Read full review of Cisco Stealthwatch Enterprise »
WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Excellent. TACis quite knowledgable.
Read full review of Cisco Identity Services Engine »
Joe London
Network Manager at a K-12 educational company or school
The customer support is exceptional. They have a wealth of articles in their knowledge base. This has given me the...
Read full review of Cisco Umbrella »
Johnsey Kivoto
IT Manager at a manufacturing company
I have not used the technical support for Cisco ASA.
Read full review of Cisco ASA »
Matthew Morgan
Data Center Practice Manager at The Plow Group
Some of the best in the industry. Always helpful and mostly flexible.
Read full review of Cisco UCS B-Series »
Frank Theilen
IT Adviser/Manager
Customer Service: Customer service is non-existent. You need to go through a very complex and annoying approval...
Read full review of Cisco ASA »
Sergei Chernooki
System Engineer at a tech services company
Cisco technical support makes a good impression most of the time.
Read full review of Cisco ASA »
Artur Yarosh
Constructor of the computer systems at a security firm
Customer Service: 9/10 - the regional online support could be better. Technical Support: 10/10.
Read full review of Cisco ASA »
Waqas Amin Awan
Sr. Cisco Collaboration Presales Engineer at a tech services company
Customer Service: 8/10 Technical Support: 9/10
Read full review of Cisco Contact Center Enterprise »
SolutionMgr902
Solution Manager - Pre Sales - West Europe at a tech services company
I would give technical support a rating of 9/10.
Read full review of WebEx »
Vasantharaju P
Senior Manager at a tech vendor
I have used support for Catalyst and it was good.
Read full review of Cisco Catalyst Switches »
Anonymous User
Sr. Voice Engineer at a retailer
Customer Service: The Customer Service from Cisco is excellent. They have proven to be responsive to whatever I might...
Read full review of Cisco Unified Communications »
NwkConsultant529
Network Consultant at a tech services company
Customer Service: If you have a service contract with Cisco you can have TAC assistance, software upgrades and...
Read full review of Cisco ASA »
Anonymous User
System Administrator at a K-12 educational company or school
On the rare occasions we have used it, technical support has been prompt and professional, if a bit lacking in...
Read full review of Cisco Umbrella »
ProductSpec1492
Product Specialist - Security Solutions at a tech services company
Technical support is perfect. Cisco is always known for its good technical support.
Read full review of Cisco Sourcefire Firewalls »
Dorin Berbescu
Executive Manager
I would give technical support a rating of 9/10.
Read full review of Cisco ASA »
TechHead126632
Technical Head at a tech services company
Cisco has been very supportive to us, as well as the partners
Read full review of Cisco UCS B-Series »
Paal
CFO at a tech vendor
Have not contacted customer service/technical support yet.
Read full review of Meraki MX Firewalls »
Anonymous User
Network Engineer, Security Engineer at a tech services company
It's mediocre.
Read full review of Cisco Nexus »
Anonymous User
Network Operations Center Team Leader at a financial services firm
Yes, we use the technical support maybe twice a year. We received a very fast response time.
Read full review of Cisco ASA »
Anonymous User
Network System Engineer
Customer Service: 3.5/5. Technical Support: 3/5.
Read full review of Cisco ASA »
Anonymous User
Specialist IT Consultant
It was OK! We had some problems and always checked them with the TAC.
Read full review of Cisco Wireless »
Joseph Kingori
IT Support Engineer
I haven't had a chance to interact with the support team.
Read full review of Cisco ASA »
Anonymous User
Network Consultant at a tech consulting company
Customer Service: Cisco customer services have always been excellent. I have never had any issues with them....
Read full review of Cisco ASA »
Nathan Chadwick
Technology Associate at a financial services firm
AT&T handles our technical support, since it's leased through them.
Read full review of Cisco Firepower NGFW »
Anonymous User
Network Engineer
An eight out of 10. TAC was very good but some engineers were quite slow and I ended up figuring out the issue...
Read full review of Cisco ASA »

Review 1 of 30

David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at a construction company
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Chris Gardner
Global IT Strategy & Governance at a pharma/biotech company
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »

Review 1 of 13

Technical Support

No Data Available

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