Compare Cisco vs Zendesk | IT Central Station

Cisco Based on 198 reviews.	Zendesk Based on 3 reviews.
Overview
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.	Information Not Available
Sample Customers
Meraki Location Analytics: Ladbrokes, Neinver, Westwind School Division, The Salvation Army, Queensland Airports Limited	BIME Analytics: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Popular Solutions
Cisco ASA 70 reviews Cisco Wireless 19 reviews Cisco Catalyst Switches 16 reviews	Zendesk 3 reviews
Top Comparisons
Cisco CMX Analytics vs. Meraki Location Analytics Compared 79% of the time.	Tableau vs. BIME Analytics Compared 27% of the time. Google Data Studio vs. Zendesk Explore Compared 75% of the time.
Top Industries
Comms Service Provider 16% Financial Services Firm 14% Manufacturing Company 7% University 5%	Financial Services Firm 15% Media Company 9% Consumer Goods 8% Comms Service Provider 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dmitriy Ronkin
Networking Specialist at Transportation
Valuable Features: Versatility and streamlined IOS Availability of expertise on the market (resources) •...
Read full review of Cisco Ethernet Switches »
Andrei Sidorkov
EMEA MLS & Telecommunications Manager at a paper AND forest products
Primary Use Case: Our primary use case is to enable real-time video collaboration by connecting teams, customers,...
Read full review of Cisco TelePresence »
Alberto E. Luna Rodriguez
Senior Communications Analyst at a energy/utilities company
Valuable Features: Outstanding NGFW capabilities, Site to site VPNs and High Availability. Also the integration of...
Read full review of Cisco ASAv »
Enrique Camberos
Partner and Chairman
Primary Use Case: We did only a short evaluation focused in training to show the main functions of the dashboard...
Read full review of Meraki SD-WAN »
BenAllen
Director, Network Engineering and Technology
Primary Use Case: Supports Cisco Virtual Appliances for videotelephony control plane, network monitoring, and...
Read full review of Cisco HyperFlex HX-Series »

Review 1 of 5

Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
Valuable Features: In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets,...
Read full review of Zendesk »

Review 1 of 1

Customer Service

Bartosz Kowalski
Systems Engineer at a financial services firm
Customer Service: 10 Technical Support: 10, to get help you can open the case or just call them directly, give them...
Read full review of Cisco Meraki Wireless LAN »
Claudio Rosa
System Engineer at a tech services company
Seven out of 10. They are slow to answer.
Read full review of Cisco Wireless »
Artur Yarosh
Constructor of the computer systems at a security firm
Customer Service: 9/10 - the regional online support could be better. Technical Support: 10/10.
Read full review of Cisco ASA »
Rattana Chhay
Operations at a comms service provider
I would rate tech support 7.5 out of 10 on the RF side. Overall, it’s what you would expect for Cisco.
Read full review of Cisco Wireless »
Fellipe Madureira
IT Security Analyst at a tech services company
So far, they've been working well when we've contacted Tech Support team.
Read full review of Cisco Jabber »
Richard McAlexander
Cloud Engineer at a tech services company
Customer Service: Customer service is very helpful and there are some extremely knowledgeable people on board....
Read full review of Cisco Sourcefire Firewalls »
Jijish Gopi
Security Engineer at a tech services company
I have never called the tech support, apart from a hardware issue, but that is done through the vendor, a third-party...
Read full review of Cisco ASA »
Brad Fluit
Data Center Systems Engineer at a tech services company
The technical support is excellent.
Read full review of Cisco UCS B-Series »
Dmitriy Ronkin
Networking Specialist at Transportation
Customer Service: We deal with a Cisco partner - 4.5 out of 5. Technical Support: We deal with a Cisco partner - 4.0...
Read full review of Cisco Ethernet Switches »
Olawale Michael N.
Infrastructure Connectivity Engineer at Reputable Service Company
Customer Service: GoodTechnical Support: Good
Read full review of Cisco Ethernet Switches »
Tahir Javed
Manager Network Security at a financial services firm
Excellent but if non-Indian engineer is assigned.
Read full review of Cisco ASA »
Al Faruq Ibna Nazim
Head of Technology at a tech services company
Cisco tech support is really slow. In the time it takes them to actually understand a scenario, we have mostly found...
Read full review of Cisco Catalyst Switches »
Jeff Khan
Managing Partner, Sr. Solutions Architect, Speaker, Courseware Developer, Technical Trainer at a tech services company
Tech support is California based today. Good in most cases, but they have no power in true design change requests....
Read full review of Meraki MX Firewalls »
Principal658
Principal at a tech company
The technical support team is quite good and responsive too.
Read full review of CloudLock »
Ed Dallal
Founder, Chief Executive Officer (CEO) & President (company of 1)
Customer Service: I would give customer service a rating of 10/10. Technical Support: I would give technical support...
Read full review of Cisco ASA »
Marcelo Zamorano
Middle-Tier Admin Integrator at a tech services company
Customer Service: Excellent Technical Support: Excellent
Read full review of Cisco ASA »
Anonymous User
Security System Engineer at a wholesaler/distributor
Customer Service: Rather good, I've only needed to contact them on really rare occasions.Technical Support: There was...
Read full review of Cisco Ethernet Switches »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: It's the best available in the market. Technical Support: Also excellent.
Read full review of Cisco Wireless WAN »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: It was good. Technical Support: It was good.
Read full review of Cisco Wireless »
Mohamed Alzaki
Senior Presales Engineer at a tech services company
Honestly, we have not really faced any problems with the Catalyst switches because the configuration is intuitive....
Read full review of Cisco Catalyst Switches »
Juan_Martinez
Senior Product Manager
It has good support services.
Read full review of Meraki MX Firewalls »
Anonymous User
Information Security Engineer at a financial services firm
Customer Service: 5 out of 5 Technical Support: 5 out of 5
Read full review of Cisco Sourcefire 3D »
Anonymous User
Customer Experience Manager at a comms service provider
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Cisco Catalyst Switches »
Mohamed Shehada
Senior Network & Data Communication Engineer at a tech services company
Nine out of 10.
Read full review of Cisco ASA »
Anonymous User
Senior Network Operations Specialist at a government
Customer Service: Great but Cisco outsources its customer support services to India since most of our issues and...
Read full review of Cisco Ethernet Switches »
Pablo Torrejon
Support Engineer at a tech services company
We don't use the technical support too much. It is not good, especially for Latin America. Therefore, we employ...
Read full review of Cisco Firepower NGFW »
TechManager206
Director of Technology at a recruiting/HR firm
Customer Service: The purchasing process could be easier. What I'd like to see is the ability to contact a live...
Read full review of Cisco Umbrella »
Iz
Assistant Manager (Infrastructure)
A five out of 10.
Read full review of Cisco Firepower NGFW »
Mn863Crpt9
Manager Corporate IT at a retailer
Technical support has been very good.
Read full review of Cisco Wireless »
TeamLead7740
Team Lead - Network and System Engineer at a non-tech company
I would give an A+ to tech support. It depends what kind of issue you have, they have different categories. They can...
Read full review of Cisco Wireless »

Review 1 of 30

Kevin LaBrie
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Jodi Twerdun
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
John Appel
Director of IT at a software R&D company
It's stellar.
Read full review of Zendesk »
Philip Wess
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics »
Vincent Guibert
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Dennis Yeh
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
S. Jazib Ahmed
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics »
John Nair
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Jack Russell
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics »
Huysamen Engelbrech
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
HeadCS553
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Lisa025
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
ITConsultant475
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Milan Matic
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
CustomerOnboarding420
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a software R&D company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics »
VincentGuibert
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Bianda359
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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