Compare Cisco vs Zendesk | IT Central Station

Cisco Based on 445 reviews.	Zendesk Based on 51 reviews.
Overview
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.	Information Not Available
Sample Customers
Meraki Location Analytics: Ladbrokes, Neinver, Westwind School Division, The Salvation Army, Queensland Airports Limited	BIME Analytics: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Popular Solutions
Cisco ASA 79 reviews Cisco ACI 31 reviews Cisco Wireless 24 reviews	Zendesk 3 reviews
Top Comparisons
Cisco CMX Analytics vs. Meraki Location Analytics Compared 77% of the time.	Tableau vs. BIME Analytics Compared 26% of the time. Google Data Studio vs. Zendesk Explore Compared 55% of the time.
Top Industries
Comms Service Provider 18% Financial Services Firm 14% Manufacturing Company 9% Marketing Services Firm 6%	Financial Services Firm 26% Marketing Services Firm 15% Newspaper 8% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
General Manager at Crystal Networks
What is our primary use case?
We are trying to introduce this product to a lot of customers in Egypt by showing them…
Read full review of Cisco Network Assurance Engine »
SrNetworkEng4011
Senior Network Engineer at a tech services company
What is most valuable?
WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push…
Read full review of WebEx »
Stephen Biastock
CEO
What is our primary use case?
I use it both at my home office, and we just installed it for one of our clients with…
Read full review of Cisco Meraki Wireless LAN »
SrSecAnalyst918
Sr. Security Analyst
What is most valuable?
Centralized policy creation for URL, application, IPS, etc. It simplifies matters more than…
Read full review of Cisco Sourcefire Firewalls »
Enrique Camberos
Partner and Chairman
What is our primary use case?
We did only a short evaluation focused in training to show the main functions of the…
Read full review of Meraki SD-WAN »

Review 1 of 5

Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
What is most valuable?
In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets,…
Read full review of Zendesk »

Review 1 of 1

Customer Service

Alexander Kostov
Senior IT Networking and Security Manager at a tech services company
In terms of technical support, it depends on the different cases. I would surely give Cisco technical support a...
Read full review of Cisco ASA »
Fadil Kadrat
Network Engineer at a tech services company
When I need support, Cisco has provided quality support. I like working with them because of their support system.
Read full review of Cisco ASA »
Rizwan Siddiqi
Network Security Consultant at a tech services company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Cisco ASA »
Yasein Elalami
Network and Security Engineer at Italtel
I had some issues that I had to solve myself because of the technical support.
Read full review of Cisco HyperFlex HX-Series »
Anonymous User
Asst.Manager IT at a manufacturing company
Technical support is good.
Read full review of Cisco Firepower NGFW »
Tahir Javed
Manager Network Security at a financial services firm
Excellent but if non-Indian engineer is assigned.
Read full review of Cisco ASA »
Thomas Fitzgerald
Enterprise Services Manager at AdvanSix
Our experiences with their technical support have been positive.
Read full review of Cisco Cloud Services Router »
Gael Ravot
Network Engineer at Etta de Vaud
I have never had to open a technical support ticket.
Read full review of Cisco ACI »
Joacim Wicander
Senior Data Center Engineer at Conscia Netsafe
The technical support is good.
Read full review of Cisco Network Assurance Engine »
John Rocchio
Infrastucture Manager at a transportation company
Most of the time, we do not use technical support. We do not need them, but when we do need them, they are available...
Read full review of Cisco Meraki Systems Manager (MDM+EMM) »
SrSysSpecialist534
Senior System Specialist at a construction company
There were no issues with technical support, as most was handled via VCE.
Read full review of Cisco UCS B-Series »
Anonymous User
Senior Consultant at a tech services company
Customer Service: Not used at all. Technical Support: Not used at all.
Read full review of Cisco Wireless »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: Dedicated experts are available in support contract with Cisco. Technical Support: 100% skilled...
Read full review of Cisco ASA »
Anonymous User
Senior Solutions Consultant at a tech company
Technical support is excellent, with quick responses.
Read full review of Cisco Umbrella »
Anonymous User
Cloud Engineer at a tech services company
We work with the Amazon team for support, not Cisco. We are neither happy nor unhappy with the support. It could be...
Read full review of Cisco Cloud Services Router »
Anonymous User
Network Consultant at a tech consulting company
Customer Service: Cisco customer services have always been excellent. I have never had any issues with them....
Read full review of Cisco ASA »
Anonymous User
I.T. Security/Projects Specialist at a tech services company
Customer Service: I think it is great but did not use them for this deployment. Technical Support: I've not had to...
Read full review of Cisco ASA »
Afzal Yousufi
Senior Technical Consultant
Very good.
Read full review of Cisco Stealthwatch Enterprise »
Anonymous User
Network Engineer at a manufacturing company
I don't have experience with technical support.
Read full review of Cisco Network Assurance Engine »
Anonymous User
Director of Technical Services at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of Cisco Catalyst Switches »
Anonymous User
Network Engineer at a political organization
The technical support is good. We had an issue where we had to talk to Cisco's technical assistance, and it worked out.
Read full review of Cisco ACI »
Anonymous User
Network Operations Center Team Leader at a financial services firm
Yes, we use the technical support maybe twice a year. We received a very fast response time.
Read full review of Cisco ASA »
Anonymous User
ICT Manager - Network Operations at a healthcare company
Good.
Read full review of Cisco ASA »
Anonymous User
Network Administrator at a healthcare company
During the mitigation process, I used tech support. But, I still have not had a completely clean migration process.
Read full review of Cisco ASA »
Anonymous User
Forensic Analyst at a pharma/biotech company
Technical support has been excellent. I would not hesitate to work with them again. The engineer I worked with was...
Read full review of Cisco Stealthwatch Enterprise »
Anonymous User
Network Engineer at a energy/utilities company
I would rate the technical support as an eight out of ten.
Read full review of Cisco ACI »
Anonymous User
Sr. Voice Engineer at a retailer
Customer Service: The Customer Service from Cisco is excellent. They have proven to be responsive to whatever I might...
Read full review of Cisco Unified Communications »
Leonardo Polanco
Gerente de Telecomunicaciones at a financial services firm
I rate support 7/10.
Read full review of Cisco ASA »
Anonymous User
IT Admin at a tech services company
Customer Service: Good. Technical Support: Good, provided there is a maintenance contract in place.
Read full review of Cisco Wireless »
Anonymous User
Co-Founder at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support provides great service; you can...
Read full review of Cisco Meraki Systems Manager (MDM+EMM) »

Review 1 of 30

Vincent Guibert
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
John Appel
Director of IT at a software R&D company
It's stellar.
Read full review of Zendesk »
Philip Wess
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics »
S. Jazib Ahmed
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a software R&D company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a software R&D company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a software R&D company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a software R&D company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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Cisco vs Zendesk

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?