Compare Cisco vs Zendesk | IT Central Station

Cisco Based on 361 reviews.	Zendesk Based on 51 reviews.
Overview
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.	Information Not Available
Sample Customers
Meraki Location Analytics: Ladbrokes, Neinver, Westwind School Division, The Salvation Army, Queensland Airports Limited	BIME Analytics: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Popular Solutions
Cisco ASA 75 reviews Cisco Wireless 20 reviews Cisco Catalyst Switches 17 reviews	Zendesk 3 reviews
Top Comparisons
Cisco CMX Analytics vs. Meraki Location Analytics Compared 80% of the time.	Tableau vs. BIME Analytics Compared 27% of the time. Google Data Studio vs. Zendesk Explore Compared 69% of the time.
Top Industries
Comms Service Provider 17% Financial Services Firm 14% Manufacturing Company 7% University 5%	Financial Services Firm 15% Media Company 9% Consumer Goods 8% Comms Service Provider 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jay Stoeber
Techvangelist & CEO at a tech services company
What is our primary use case?: Manufacturing, server room, and office areas of former employer. Switches were...
Read full review of Cisco Linksys Ethernet Switches »
Peter Sanchez
I.T. Manager at a legal firm
What is most valuable?: The dashboard offers quick stats and alerts. • How has it helped my organization?: ...
Read full review of Cisco Sourcefire 3D »
SrSecAnalyst918
Sr. Security Analyst
What is most valuable?: Centralized policy creation for URL, application, IPS, etc. It simplifies matters more than...
Read full review of Cisco Sourcefire Firewalls »
Anonymous User
Manager of Operations at a aerospace/defense firm
What is most valuable?: With the invention of the Tablet, the world of Desktop and laptops have probably returned...
Read full review of Cisco Nexus »
Vasilis Karkampounas
Network and Infrastructure Operations Manager at a individual & family service
How has it helped my organization?: The Cisco solution has improved the new infrastructure development giving us...
Read full review of Cisco UCS C-Series Rack Servers »

Review 1 of 5

Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
What is most valuable?: In Views there are lists of all unsolved tickets, recently updated tickets, pending...
Read full review of Zendesk »

Review 1 of 1

Customer Service

WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: In my experience, Cisco customer service is 8/10. Technical Support: In my experience, Cisco...
Read full review of Cisco Prime LAN Management »
Aimee White
Website and EComm at a retailer
Customer Service: Good. Technical Support: Very good. Some times the odd problem may drag and require a...
Read full review of Cisco Meraki Wireless LAN »
Tareq Musmar - CCIE Security #30689
Senior Presales Engineer at a tech services company
Customer Service: Great support. The engineers know what they are doing. Technical Support: 10/10
Read full review of Cisco ASA »
Bob Whitcombe
Technical Sales Architect at a tech services company
Customer Service: This is a foundational core of the Cisco Data Center automation experience and is a far more robust...
Read full review of Cisco UCS B-Series »
Deanna Acre
Information Systems Manager at a manufacturing company
I have not used technical support.
Read full review of Cisco ASA »
David Varnum
Manager of Engineering
Cisco's TAC engineers are competent, responsive and typically resolve issues in a timely fashion. Do not use them for...
Read full review of Cisco ASA »
Simon Chaba
ICT Manager at a aerospace/defense firm
Customer Service: Excellent customer service. Cisco listens to their customers. Technical Support: Excellent customer...
Read full review of Cisco ASA »
Frank Theilen
IT Adviser/Manager
I would rate technical support 10/10.
Read full review of Meraki MX Firewalls »
Arshad Mohammad Khan
Security Consultant at Accenture
Technical support and documentation is great.
Read full review of Cisco ASA »
Sergei Chernooki
System Engineer at a tech services company
Cisco technical support makes a good impression most of the time.
Read full review of Cisco ASA »
Anonymous User
Network Engineer at a mining and metals company
Technical support is great. They are very responsible, know the bugs and workaround.
Read full review of Cisco ASA »
Anonymous User
System/Network administrator at a software R&D company
Customer Service: It's high. Technical Support: It's high.
Read full review of Cisco ASA »
Anonymous User
Network Engineer at a financial services firm
We've used it a lot, and someone is always available because our employer is the first customer in Canada.
Read full review of Cisco ACI »
Ethan Amir
Project Director
I would say it's about a seven out of 10.
Read full review of Meraki Dashboard »
Fabian de Wit
Corporate Information Security Officer
The technical support is good.
Read full review of Cisco ASA »
Fighting Falcon
IT Admin at a consultancy
Cisco TAC support is very reliable and responsive. It has always been considered an industry benchmark among all IT...
Read full review of Cisco Catalyst Switches »
Anonymous User
IT Consultant & MSP Account Manager at a tech company
Customer service and technical support is excellent. I give it a 9.5.
Read full review of Cisco Umbrella »
Anonymous User
Cisco Systems Engineer at a tech services company
Customer Service: 8/10. Technical Support: 6/10 - I mean you need luck when you open a case with Cisco to have...
Read full review of Cisco ASA »
Pete Nixon
Senior Network Security Engineer at a university
With Cisco TAC, you can always get an answer to technical issues, and with the thriving Cisco support forum, you can...
Read full review of Cisco ASA »
Anonymous User
Business Development Director
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Cisco ASA »
Anonymous User
Project Manager
I would rate the technical support at 10/10. It is the best.
Read full review of Cisco ASA »
Anonymous User
Project Manager at a tech services company
Cisco supports this solution quite well. I like the support from Cisco.
Read full review of Cisco Catalyst Switches »
Tech432SrvcMn
Technical Services Manager at a comms service provider
I would rate the technical support a rating of seven out of ten.
Read full review of Cisco ASA »
Anonymous User
Senior Solutions Consultant at a tech company
Technical support is excellent, with quick responses.
Read full review of Cisco Umbrella »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: 10 out of 10
Read full review of Cisco Wireless »
Anonymous User
Co-Founder at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support provides great service; you can...
Read full review of Cisco Meraki Systems Manager »
Anonymous User
Project Manager at a consultancy
Customer Service: 8 out of 10. Technical Support: 8 out of 10.
Read full review of Cisco Wireless »
Anonymous User
I.T. Security/Projects Specialist at a tech services company
Customer Service: I think it is great but did not use them for this deployment. Technical Support: I've not had to...
Read full review of Cisco ASA »
Xavie Sierra Moreu
Unified Communications Engineer at a comms service provider
I would give it a six out of 10.
Read full review of WebEx »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: Very GoodTechnical Support: Excellent
Read full review of Cisco ASA »

Review 1 of 30

John Appel
Director of IT at a software R&D company
It's stellar.
Read full review of Zendesk »
Philip Wess
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics »
S. Jazib Ahmed
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics »
Carsten Høvisch Falborg
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a software R&D company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a software R&D company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a software R&D company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
VincentGuibert
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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