Compare Citrix vs Cyxtera Technologies

Citrix Based on 88 reviews.	Cyxtera Technologies
Overview
Citrix Systems, Inc. is an American multinational software company founded in 1989 that provides server, application and desktop virtualization, networking, software-as-a-service, and cloud computing technologies. The company began by developing remote access products for Microsoft operating systems. It licensed source code from Microsoft and has been in partnership with the company throughout its history. Citrix came to prominence in the 1990s as a leader in thin client technology. Through several acquisitions in the mid-2000s, the company expanded into server and desktop virtualization, as well as cloud and Infrastructure as a Service.	Information Not Available
Sample Customers
Citrix NetScaler Unified Gateway: Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders	AppGate: Brainspace, PSE S.A., Redcats, Asprea, Aintree University Hospitals (NHS)
Popular Solutions
Citrix NetScaler ADC 20 reviews XenApp 9 reviews XenDesktop 6 reviews
Top Comparisons
Cisco SSL VPN vs. Citrix NetScaler Unified Gateway Compared 27% of the time.	Vidder vs. AppGate Compared 15% of the time.
Top Industries
Financial Services Firm 20% Comms Service Provider 10% Marketing Services Firm 6% Transportation Company 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Berk Sadik
System and Network Specialist at a tech services company
What is our primary use case?: Internal Load Balancing and Content switching features are the main reasons for...
Read full review of Citrix NetScaler VPX »
greg_francis
IT Manager at a construction company
What is our primary use case?: We use ShareFile to share groups of documents (typically architectural projects)...
Read full review of Citrix ShareFile »
Lance Tofsrud
IT Project Manager at a energy/utilities company
What is most valuable?: The main features that I felt were valuable to our organization were: Ability to manage...
Read full review of XenApp »
Richard Hussain
Solutions Architect, Virtualization
What is our primary use case?: There have been several uses, but mostly in a data center where security is required...
Read full review of Citrix NetScaler ADC »
Anonymous User
Consultant
What is most valuable?: Netscaler Gateway Netscaler AAA Netscaler Content Switching/Load Balancing Central...
Read full review of Citrix NetScaler Unified Gateway »

Review 1 of 5

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Customer Service

Maksim Sataev
network specialist at a pharma/biotech company
Very quick every time, even with Severity 4, with successful results.
Read full review of Citrix NetScaler ADC »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
Citrix support is very good. You open a case online and then give them a call. An engineer works with you until the...
Read full review of XenDesktop »
João Almeida
System Administrator
The level of support is very good. We have support from a company that is Citrix certified and if we need some core...
Read full review of XenApp »
Lance Tofsrud
IT Project Manager at a energy/utilities company
Customer Service: When you are dealing with the pre-sales teams and the professional services teams, they are really...
Read full review of XenApp »
Akshay Poddar
Presales Specialist at a tech services company
Technical support in India is awesome and are equipped with the required technical solutions.
Read full review of XenDesktop »
Shailesh Surroop
Assistant Manager - IS Infrastructure at a insurance company
Customer Service: 8/10. Technical Support: 10/10.
Read full review of XenApp »
SrEngineer672
Consultant at a tech services company
Technical support was good.
Read full review of XenMobile »
FERHAT DEŞTEKİ
IT Security Administrator at a tech services company
They are starting to offer new online technical support.
Read full review of Citrix NetScaler ADC »
RakeshAnkam
Solutions Architect at a manufacturing company
We like working with Citrix technical support.
Read full review of Citrix NetScaler ADC »
Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
Customer Service: Citrix support and customer service has always been excellent. Technical Support: Citrix technical...
Read full review of Citrix ShareFile »
greg_francis
IT Manager at a construction company
My interactions have gone fine with support in the few times that I've needed to work with them. I've heard some...
Read full review of Citrix ShareFile »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
Customer Service: Customer service is 7/10. Technical Support: Technical support is 9/10.
Read full review of Citrix ShareFile »
VirtualizationEng641
Virtualization, Remote Access and Mobility Engineering at a financial services firm
I rate technical support 5/10.
Read full review of XenDesktop »
Anonymous User
Security Specialist at a energy/utilities company
We have created two support tickets and our problems were successfully solved. The support is very good.
Read full review of Citrix NetScaler ADC »
Anonymous User
Manager Network Operations at a energy/utilities company
Customer Service: From a customer-service perspective, there really isn't much that can be said. I don't have Citrix...
Read full review of XenServer »
Anonymous User
Senior IT Consultant/Program Mgmt at Consultant
6
Read full review of Citrix NetScaler ADC »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Citrix NetScaler Unified Gateway »
Richard Hussain
Solutions Architect, Virtualization
Surprisingly, tech support for NetScaler has been amazing. I have always been able to find, say 95 percent of the...
Read full review of Citrix NetScaler ADC »
Anonymous User
Network Mgr at a K-12 educational company or school
My experience has been excellent.
Read full review of XenDesktop »
Anonymous User
Principal ICT Architect
Anyone who leverages any Citrix product should consider a TRM agreement.
Read full review of NetScaler SD-WAN »
Anonymous User
Senior Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of XenApp »
Anonymous User
Solution Architect
Technical support seems very knowledgeable if we have any problems. Support had been good when we needed it. We have...
Read full review of Citrix NetScaler ADC »
Anonymous User
System & Network Engineer at a tech company
The technical support is adequate.
Read full review of XenApp »
Anonymous User
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor
An eight out of 10.
Read full review of Citrix NetScaler ADC »
Anonymous User
Team Lead Global Engineering at Interpublic Group (IPG)
Citrix Premium support is really top notch. They take ownership of the issues and are determined to address it, 9 out...
Read full review of XenDesktop »
Anonymous User
Applications Systems Analyst at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of XenMobile »
Anonymous User
Engineer at a tech services company
I would rate the level of technical support as excellent.
Read full review of Citrix NetScaler ADC »
Anonymous User
Citrix/VMware Administrator at a tech services company
Tech support is good. I would rate them as a seven out of 10.
Read full review of XenApp »
Anonymous User
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor
Seven out of 10.
Read full review of XenApp »
Anonymous User
Architect at a tech company
Customer Service: Very good customer service. Technical Support: Technical support is improving.
Read full review of XenDesktop »

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Technical Support

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