Compare Clarity vs IBM | IT Central Station

Clarity Based on 2 reviews.	IBM Based on 1284 reviews.
Top Comparisons

Overview
Information Not Available	International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Clarity: Flexi, Reliance Communications, Sri Lanka Telecom, Telekom Malaysia, TelstraClear, VIVACOM Clarity OSS: AAPT, BSNL, Energy Market Authority, O2, Orange, PLDT, Telkom Indonesia, Vodacom, Vodafone, TelstraClear	IBM Controller: California Franchise Tax Board, Royal Caribbean Cruises Ltd., Kelsey-Seybold Clinic, Mirle Automation Corp., Radware IBM OSS: Ultra Petroleum, Erhvervsstyrelsen, Carnegie Mellon University, Globo, Getin Noble Bank S.A., Coca-Cola Enterprises Inc., Vasaloppet, Baylor College of Medicine, DP World Australia, North Pacific Bank Ltd.
Popular Solutions
Clarity 2 reviews	IBM FileNet 60 reviews IBM Spectrum Protect 57 reviews IBM QRadar 46 reviews
Top Industries
No Data Available	Software R&D Company 27% Financial Services Firm 14% Comms Service Provider 9% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bob Gill
Principle Architect at a tech services company
How has it helped my organization?
This product has allowed us to build a time tracking tool tailored exactly to our…
Read full review of Clarity »

Review 1 of 1

DAX Paulino
Cybersecurity Practice Lead at a tech services company
What is our primary use case?
We are using it for SIEM, for Security Information and Event Management. We're gathering…
Read full review of IBM QRadar »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
What is our primary use case?
Most of the algorithms in IBM Datacap are for capturing information on physical,…
Read full review of IBM Datacap »
Anonymous User
Business Unit technical Lead at a tech services company
How has it helped my organization?
The warehouse DB/dashDB implementation scales a lot better that IBM BLU does. It…
Read full review of IBM dashDB »
Anonymous User
Head Of Culture & Engagement at a financial services firm
What is most valuable?
We chose Kenexa for a number of reasons. One was because of the science that sits behind our…
Read full review of IBM Kenexa »
C832
COO at a tech services company
What is our primary use case?
We usually use Storwize for SMB customers, when they need small but reliable storage and…
Read full review of IBM Storwize »

Review 1 of 5

Customer Service

Olivier Carrier
Founder, PPM Managing Director at a tech services company
Technical support is very efficient.
Read full review of Clarity »
Bob Gill
Principle Architect at a tech services company
At this time, most folks with knowledge of this technology have transitioned to newer technology. Certant may revive...
Read full review of Clarity »

Review 1 of 2

Gurvijay Bhatti
Senior Solutions Architect at Department of Justice
Good.
Read full review of IBM WebSphere Application Server »
Youssef Boukari
IT Security Manager at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is excellent.
Read full review of IBM QRadar »
Phillip Okemwa
Senior Information Security Analyst at a financial services firm
Their support is excellent, they are available when we need them. I'm satisfied so far.
Read full review of IBM QRadar »
Oladipupo-Aina
Developer at a financial services firm
In our country, there are regulations that don't allow us to really engage and that requires us to go through a proxy...
Read full review of IBM API Connect »
Bob Edis
Principal Consultant at a tech services company
Customer Service: Customer service is very good. Given that support is coming from Canada and I'm in New Zealand, a...
Read full review of IBM Cognos »
Greg Michael
Dealer Analytics Product & Services Manager at a manufacturing company
I haven't used tech support recently. We used IBM designates for things like training and the like, which has always...
Read full review of IBM SPSS Modeler »
ogarciacapetillo
Architect Software Test Engineer at MAS Global Consulting
The technical support is about average, I would rate it a 7/10.
Read full review of IBM Rational Performance Tester »
Manish Vijayvergiya
Dev Manager at a healthcare company
For my company, I would say the technical support is about 9/10. The only hesitation I have is the inability for IBM...
Read full review of IBM B2B Integrator »
Anonymous User
Senior Consultant at a software R&D company
Before being acquired by IBM, Netezza corporation had exceptional support and used to respond very quickly (less than...
Read full review of Netezza »
Anonymous User
Senior System Administrator at a tech services company
The technical support is excellent. As I've mentioned, they know their business and have a really good team behind them.
Read full review of IBM QRadar »
Anonymous User
Technical Lead at a healthcare company
I have not been in touch with technical support in recent times. But I used to work with IBM vendors all along,...
Read full review of IBM Operational Decision Manager »
Anonymous User
Aix Linux lead
Depends on which technical support you get. With all the different places I've been you really get the Advocate...
Read full review of IBM Power Systems »
Anonymous User
System Support Manager at a financial services firm
Technical support is very good. It's not a widely used project, the CMOD on Z, so whenever we call, we usually get...
Read full review of IBM ECM »
Anonymous User
Software Engineer at a aerospace/defense firm
Technical support is good. We rely on them a lot. We think of them as a partner. They're excellent, for the most...
Read full review of IBM FileNet »
Anonymous User
PLM Development at a transportation company
We have our own in-house experts who are quite helpful and responsive. I do not know if they have any experience...
Read full review of IBM Rational DOORS »
Anonymous User
System Engineer
I have used the tech support, at the very beginning when we had it. We didn't really know how to use it and they were...
Read full review of IBM App Connect »
Anonymous User
Solutions Architect at Key Information Systems
Technical support will always be a challenge. The biggest thing is you have to be very clear in defining what your...
Read full review of IBM Spectrum Protect »
Anonymous User
Assoc. Specialist Talent Acquisition Solutions at a Consumer Goods
Technical support has been pretty responsive. It's been helpful.
Read full review of IBM Kenexa »
Anonymous User
Global Backup Engineer at a financial services firm
I have used their technical support. It has mostly been good. There has been some times where Level 1 tried to hit at...
Read full review of IBM Spectrum Protect »
Anonymous User
Middleware Engineer at a tech services company
I have not used any technical support for this solution.
Read full review of IBM MQ »
Anonymous User
Business Reporting Engineer (Contracter)
Over the last 10 years, I have never needed to use the customer support.
Read full review of IBM Cognos »
Anonymous User
Architect Advisor at a health, wellness and fitness company
We do use technical support and are in constant contact with them. They are very good.
Read full review of IBM API Connect »
Anonymous User
Chief Technology Officer at a tech services company
Our experience with technical support has not been smooth. There is a lot of bureaucracy to get to the technical...
Read full review of IBM QRadar »
Anonymous User
Senior Advisory Consultant - Cyber Security Practice at a consultancy
I never interacted with tech support.
Read full review of IBM Guardium »
Anonymous User
Senior IT Consultant at a marketing services firm
Customer Service: The customer service is very reliable and efficient, I would rate it as 8/10. Technical Support:...
Read full review of IBM InfoSphere BigInsights »
Anonymous User
Sistem Yönetimi Uzman? at a healthcare company
Global support is good.
Read full review of IBM Storwize »
AITsolution56
AIT Solution Manager at a retailer
We've had no hassles with IBM when it comes to technical support. Whenever I log a PMR, they respond. In one instance...
Read full review of IBM API Connect »
Anonymous User
Technology Specialist at a financial services firm
We usually go through our representatives and they, in turn, will use tier 2 and tier 3 technical support to help us....
Read full review of IBM ECM »
Anonymous User
Architect at a tech services company
Great. We have direct support from IBM Poland pre-sales and lab teams.
Read full review of IBM InfoSphere BigInsights »
Anonymous User
Sr Consultant at a tech company
Technical support is 8 out of 10. The product has quite a few components. When issues arise, it is not very...
Read full review of IBM Cognos »

Review 1 of 30

Technical Support

No Data Available

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Clarity vs IBM

How has it helped my organization?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is most valuable?

What is our primary use case?