Compare MSP360 vs Vembu Technologies

MSP360

Based on 15 reviews.

Vembu Technologies

Based on 62 reviews.

Latest Research

Buyer's Guide

BDRSuite vs. MSP360 Backup

March 2024

BDRSuite vs. MSP360 Backup

Updated: March 2024

Buyer's Guide

BDRSuite vs. MSP360 Backup

March 2024

MSP360 Backup vs. BDRSuite

Updated: March 2024

Sample Customers

MSP360 Backup

StratX

BDRSuite

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

MSP360 Backup

5 reviews

BDRSuite

12 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Real Estate/Law Firm

Construction Company

Retailer

22%

Comms Service Provider

17%

Computer Software Company

13%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CONRAD FORREST
President at MTS Consulting Group, Inc.
We are a managed service provider that's migrating more into cybersecurity, and I knew I needed a backup solution. I...
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Review 1 of 1

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
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Review 1 of 1

Customer Service

Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
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DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
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CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
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Anonymous User
IT Manager at a transportation company
Their support is good.
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Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
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Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
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Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
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Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
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Anonymous User
Director at CyberSec Europe
Not applicable.
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Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
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Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
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Review 1 of 11

Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite »
Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRSuite »
Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
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Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
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Madhu K Menon
Consultant at Kwan Environmental Solutions India Pvt. Ltd.
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
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Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
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Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
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Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
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Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
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John Demattia
Director of IT at MTSI, Inc.
The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we...
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Hasni Guetaff
Director of Technology at a wholesaler/distributor
I would give tech support a score of nine out of ten, which is almost perfect for me.
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Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
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BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
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ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
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Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
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Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
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Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
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WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
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Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
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Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
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Anonymous User
IT Director
Tech support is good.
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Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
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Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
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Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
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Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
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Richard Voorheis
Software Test Engineer at a tech vendor
Their technical support is very good to work with, as they are able to propose alternate solutions to problems that...
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Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
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Review 1 of 30

Technical Support

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