Compare Cloudflare vs F5 | IT Central Station

Cloudflare Based on 28 reviews.	F5 Based on 42 reviews.
Overview
Information Not Available	F5 Networks, Inc. is a multinational American company which specializes in Application Delivery Networking technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, and other network resources. F5 is headquartered in Seattle, Washington and has development, manufacturing, and sales/marketing offices worldwide. F5 originally manufactured and sold some of the industry's first load balancing products. In 2010 and 2011, F5 Networks was on Fortune's list of 100 Fastest-Growing Companies worldwide.
Sample Customers
Cloudflare: Trusted by over 9,000,000 Internet Applications and APIs, including Nasdaq, Zendesk, Crunchbase, Steve Madden, OkCupid, Cisco, Quizlet, Discord and more.	F5 BIG-IP: Riken, TransUnion, Tepco Systems Administration, Daejeon University, G&T Bank, Danamon, CyberAgent Inc. F5 Silverline DDoS Protection: Sarasota County Schools
Popular Solutions
Cloudflare 9 reviews	F5 BIG-IP 34 reviews F5 BIG-IQ 1 reviews
Top Comparisons
Imperva Incapsula vs. Cloudflare Compared 19% of the time.	Citrix NetScaler ADC vs. F5 BIG-IP Compared 14% of the time. Arbor DDoS vs. F5 Silverline DDoS Protection Compared 28% of the time.
Top Industries
Engineering Company 31% Marketing Services Firm 16% Integrator 10% Comms Service Provider 10%	Financial Services Firm 33% Comms Service Provider 14% Marketing Services Firm 9% Manufacturing Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sebastian Adlercreutz
COO at a tech services company
What is most valuable?
The API gives us the ability to remote control our DNS settings. With many platforms, such as…
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Review 1 of 1

Paul Reinke
Solutions Architect at a tech services company
What is our primary use case?
It is primarily around internet-facing web application security. It works very well. We…
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Thomas Hejula
Senior IT Engineer at Lumeris
What is our primary use case?
We use it primarily for WAF.
How has it helped my organization?
The ability to…
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Review 1 of 2

Customer Service

Yoann Gendrey
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
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Matthew Burgess
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
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Jamal Nasir
System Administrator at a tech vendor
Technical support is excellent.
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Ryan Pellette
Product Manager at a tech services company
I haven't contacted support which indicates a good self-serve product. The tools to answer your own questions are...
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MayankGupta
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
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Monica S. Flores
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
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Aum e Hani
Manager - Web Development at a engineering company
Until now, I didn’t require much technical support. I try to find any help by myself through the interface.
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Sebastian Adlercreutz
COO at a tech services company
I rate technical support quite badly. The support person had a hard time understanding my issue. But to be fair, we...
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Ioannis Syrigos
IT Consultant, Business Owner, Lecturer at a tech consulting company
Customer Service: I would give them a 9/10. They respond pretty fast to requests. Technical Support: I would give an...
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Anonymous User
Shift Lead
Customer Service: Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced...
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Anonymous User
Online Marketing & Development Manager at a engineering company
Technical support is 10/10 – very good.
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Anonymous User
Systems Engineer at a tech services company
Customer Service: Good, as the few times I've required customer service, it was more technical but they were always...
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Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
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Anonymous User
Technical Lead at a tech services company
I don't need any technical supports because there are a number of blogs with solutions for most of the problems....
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Anonymous User
Linux/Cisco/Microsoft Infraestructure Manager at a tech services company
Technical support is 10/10.
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Tch32Dr8392
Technical Director at a tech services company
I'm quite comfortable with them so I don't see a big issue. We get fairly good support. The earlier issues that we...
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Review 1 of 16

Samar Choudhury
Assistant Vice President at a tech services company
F5 tech support is helpful. I would rate the technical support with an eight out of 10.
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KushtrimDautaga
Network Security Engineer at a tech services company
I have never used F5 technical support.
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Inderjeet Singh
Senior Network Engineer at a financial services firm
Technical support is good. I would rate it seven out of 10.
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Sathiya Shunmugasundaram
Site Reliability Engineer at Apple
They provide average enterprise technical support.
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Eric Foote
Managing Director at a financial services firm
The technical support is very good.
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Joshua Cruz
Associate Systems Engineer at Frontline Education
We reached out to the technical support a few times, and they are great. They are a ten out of ten.
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Bachir Elsitt
Network Security Engineer at Data Consult
Technical support is a seven out of 10. They provide quick solutions and they reply to us very fast.
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Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: We used to work with support three years back and it was not that great then. Hopefully, the...
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Paul Reinke
Solutions Architect at a tech services company
The technical support is very good. We have had to use them only on a small number of occasions.
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Rehan Ghayyur Khan
Technical Product Manager at a tech services company
They are very professional. They are highly skilled people.
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Erez Bar On
IT Manager at a tech vendor
I have never used technical support directly. I use F5 through integration services and there were a few times they...
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Sri Charan Nagaram
Member Technical at a tech vendor
All of the support I require is available on the internet.
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Pablo Vega
Ingeniero at a comms service provider
The occasion in which we needed technical support, we didn't have problems with them, because they always answered...
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Aliaksei Shyshkou
Lead Network Engineer at a financial services firm
The support of F-5 is fine. In comparison with Citrix, F-5 technical support is much better.
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Anonymous User
Senior Security Specialist
Customer Service: First class. F5 have demonstrated a willingness to support us through all issues, from...
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Anonymous User
Security Architect at a comms service provider
So far, we have not had to contact them.
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Anonymous User
Network Engineer
F5 is a big company. They have a great community and TAC. The advantage with this product is that it isn't new. They...
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Anonymous User
Head of Data Centers Operations at a comms service provider
Technical support is OK. Usually, you don't have direct support from the vendor. You have intermediating in the middle.
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Anonymous User
Sr. Network Engineer at a non-tech company
Excellent.
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Anonymous User
Team Leader Mainframe & Webservices at a financial services firm
Technical support is good. I have had nothing to complain about up until now.
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Anonymous User
Network Engineer at a tech company
F5 support can be rated low on the scale, as there is a problem regarding handover between their engineers when we...
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Reviewer702843
Multidisciplinary Entrepreneur
The technical support is good and up to mark. There is a challenge in Pakistan. This is when there is a hardware...
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Anonymous User
Technical Team Leader at a tech services company
Technical support could be better.
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Robert Smith
DevOps Manager at TaxAct
We have support agreements in place, but they are managed by the infrastructure team. I do not contact the technical...
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Hu231Anly367
User
Technical support was helpful when we contacted them.
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Anonymous User
Solution Architect/Application Administrator at a energy/utilities company
Customer Service: I usually go via the online support, which is very good. Technical Support: They have been very...
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Anonymous User
Network Analyst at a financial services firm
I would give a 10 out of 10. Technical support through F5 is very thorough. On most occasions, the F5 DevCentral and...
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Anonymous User
Solutions Architect at a tech services company
I would rate the technical support as a five out of ten. Our admin had to learn everything and do it himself. He...
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ProductSpec1492
Product Specialist - Security Solutions at a tech services company
Technical support is great.
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Alessandro Di Michele
Games, Apps and Web Developer at a media company
Very good.
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Review 1 of 30

Technical Support

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Cloudflare vs F5

What is most valuable?

What is our primary use case?

What is our primary use case?

How has it helped my organization?