Compare Cloudflare vs One Identity

Cloudflare

Based on 103 reviews.

One Identity

Based on 163 reviews.

Sample Customers

Cloudflare Access

23andMe

OneLogin by One Identity

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

Popular Solutions

Cloudflare

18 reviews

Cloudflare Web Application Firewall

13 reviews

Cloudflare DNS

13 reviews

One Identity Manager

32 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

5 reviews

Top Industries

Educational Organization

21%

Comms Service Provider

14%

Computer Software Company

13%

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

11%

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Leandro Soares Costa
Coordinator of the Architecture Security Team at TOTVS
We used to have a traditional VPN earlier, but now we are using Cloudflare Access instead of our traditional VPN....
Read full review of Cloudflare Access »
Spencer Malmad
Owner at Tech Exchange
I use Cloudflare for legacy websites that I need to protect because they're very vulnerable or to secure a client's...
Read full review of Cloudflare »
Stefan Rusu
Senior DevOps Engineer at a tech vendor
We use the product to access applications that are restricted to employees only.
Read full review of Cloudflare Zero Trust Platform »
JaanAnvelt
CISO at BIGBANK AS
We use this solution to protect our websites and services.
Read full review of Cloudflare Web Application Firewall »
Darryl Wethington
Senior Cloud Solution Architect at ITSG integrated Technology Solution Group
I had one design that I did, and it was related to Cloudflare API Gateway. Anything that comes in the front-end URL...
Read full review of Cloudflare DNS »

Review 1 of 5

Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
JosephChandrasekaram
Active Directory Engineer at Maybank
I use it primarily for granting, managing, and auditing access.
Read full review of One Identity Active Roles »
Maksym Tkachenko
Sales Engineer at Bakotech

Read full review of One Identity Defender »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
Read full review of One Identity Manager »

Review 1 of 5

Customer Service

KornthawatPhichitoakkhanit
Cloud Business Developer at GWS Cloud
In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the...
Read full review of Cloudflare »
M.A. Faisal
General Manager at .bKash Limited
Cloudflare's technical support in this region, specifically in Bangladesh, is acceptable. However, since there is no...
Read full review of Cloudflare »
Sourabh Pardhi
Senior Information Security Analyst at Everbridge
We get people to support us when we contact them. However, it takes them too long to respond. The first response is...
Read full review of Cloudflare DDoS »
Hitesh R
Solutions Architect at Amazure Technologies Private Limited
Technical support is really good. I work on multiple products, and therefore getting a response from Cloudflare is...
Read full review of Cloudflare Web Application Firewall »
Spencer Malmad
Owner at Tech Exchange
It depends on the level of support. Basic Cloudflare support is average. Enterprise support is amazing. It's 10 out...
Read full review of Cloudflare »
Stefan Rusu
Senior DevOps Engineer at a tech vendor
I have not used technical support.
Read full review of Cloudflare Web Application Firewall »
Jay Vekaria
Linux System Administrator at Ergode
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare DNS »
Bo Bo Zin
Head Of Technology Department & Transformation at Yoma Bank
I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be...
Read full review of Cloudflare »
Anders Johansson
Senior Specialist at Tieto Estonia
I especially remember that we got great support. I would absolutely rate the support a five out of five, they helped...
Read full review of Cloudflare Access »
Anonymous User
Security implmentation engineer at a security firm
I recently contacted support to get more information about certain attacks. I wanted to get a full report about an...
Read full review of Cloudflare DDoS »
Anonymous User
CTO at a tech services company
The solution's customer support is really bad. When you have some issue, you will never get an answer from customer...
Read full review of Cloudflare Web Application Firewall »
Nut Benjapornkulpong
Senior Security Consultant at Reliance Industries Ltd
I have not had any issues with the technical support of the Cloudflare Web Application Firewall. Local support is...
Read full review of Cloudflare Web Application Firewall »
Bryan Wei
Director of Platform and Information Security at Brace Software
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Competence Center Manager at a tech services company
The technical support from the vendor could be better. The support is provided online and most of the technical...
Read full review of Cloudflare »
Anonymous User
Information Technology Engineer at a tech vendor
I haven't contacted technical support.
Read full review of Cloudflare »
Anonymous User
Network Security Engineer at a computer software company
We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the...
Read full review of Cloudflare »
Manjunath MR
Technical Lead at a tech vendor
The product's support needs to be improved since they do not provide proper answers in the required time.
Read full review of Cloudflare DNS »
Herb Angle
Owner at Hga consulting
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare DNS »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Anonymous User
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
Read full review of Cloudflare »
Anonymous User
Linux/Cisco/Microsoft Infraestructure Manager at a tech services company
Technical support is 10/10.
Read full review of Cloudflare »
Anonymous User
System Administrator at a tech vendor
Technical support is excellent.
Read full review of Cloudflare »
Anonymous User
Senior Consultant at a comms service provider
The technical support team is very good and they know what they're doing.
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at Brace Software
I do reach to the support from time to time and they seems to be all very knowledgeable. I rate the support eight out...
Read full review of Cloudflare DDoS »
Dniel Parra
Network engineer at Ufinet
The technical support for Cloudflare is good because the team is knowledgeable about the connection, standard,...
Read full review of Cloudflare »
Anonymous User
Senior Consultant at a comms service provider
Technical support is responsive.
Read full review of Cloudflare »
Andrii Präger
CTO at QROK GmbH
We are satisfied with technical support.
Read full review of Cloudflare »
Anonymous User
Online Marketing & Development Manager at a engineering company
Technical support is 10/10 – very good.
Read full review of Cloudflare »
Shahwar Ahmed
Customer Success Associate at RapidCompute
The technical support response time for Business Plan customers could be reduced. Most companies opt for this...
Read full review of Cloudflare »
Anonymous User
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
Read full review of Cloudflare »

Review 1 of 30

Samir Abu Tahoun
Chief Executive Officer at SMT
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Grzegorz Kosela
Engineer at a tech services company
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
René DRABO
IIMB expert at a tech services company
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace...
Read full review of One Identity Manager »
Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
The technical support varies depending on who is assigned to our ticket.
Read full review of One Identity Safeguard »
SameerPalav
Managing Director at Amal it
The technical support is responsive and helpful.
Read full review of One Identity Active Roles »
JosephChandrasekaram
Active Directory Engineer at Maybank
The best thing about their Premier Support is their assistance with customization and resolving issues that arise.
Read full review of One Identity Active Roles »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin by One Identity »
René DRABO
IIMB expert at a tech services company
I've contacted the support team for One Identity Manager several times. For level one support, particularly when...
Read full review of One Identity Manager »
Anonymous User
Technical Support Analyst at a university
Customer Service: Good. Technical Support: Good.
Read full review of One Identity Manager »
Pascal Stockmann
Consultant at igf-logic GmbH
The technical support is pretty good because we can reach the right person directly. We also get escalated quickly,...
Read full review of One Identity Manager »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
Read full review of One Identity Safeguard »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Anonymous User
Software Solutions Architect at a computer software company
I have contacted support. I can create tickets for support and in approximately one hour, I have a response from the...
Read full review of One Identity Safeguard »
David-Fernandez
CTO at BeClever
While I don't open many cases, when I do open one, normally the response is quick. They either give me a solution or...
Read full review of One Identity Active Roles »
Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company
We are working with a One Identity partner. This is really important. One of the most important things to do when...
Read full review of One Identity Manager »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Samuel Paul
IAM / IGA Architect - Associate Director at PRIZM
We have the premium support and are very satisfied. They are always answer our questions very quickly. For the...
Read full review of One Identity Manager »
Anonymous User
IT Security Engineer
I rate technical support 5/5. They are quick and informative.
Read full review of One Identity Safeguard »
Srivalli Sristla
IAM Engineering Manager at a construction company
We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us...
Read full review of One Identity Manager »
Matt Thomson
Principal Consultant at UNIFY Solutions
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of One Identity Manager »
Anonymous User
Network Analyst at a government
The product itself is fine and works well. I've had a difficult time getting it to cooperate with Azure in the cloud...
Read full review of One Identity Active Roles »
Anonymous User
Works at a tech services company
The support team could be improved on. The first level of support essentially looks up knowledge base articles and...
Read full review of One Identity Manager »
ManojKumar4
Regional Operations Manager at a computer software company
Personally, I have not had direct experience with OneLogin customer support because I have not interacted with them....
Read full review of OneLogin by One Identity »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of One Identity Manager »
Reviewer7009881
Independent Consultant
During many projects, we contacted standard support. I mean, even without the premier support contract, we simply...
Read full review of One Identity Safeguard »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
Read full review of One Identity Active Roles »

Review 1 of 30

Technical Support

No Data Available

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