Compare Cloudflare vs Rapid7

Cloudflare

Based on 103 reviews.

Rapid7

Based on 149 reviews.

Sample Customers

Cloudflare

Trusted by over 9,000,000 Internet Applications and APIs, including Nasdaq, Zendesk, Crunchbase, Steve Madden, OkCupid, Cisco, Quizlet, Discord and more.

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Popular Solutions

Cloudflare

18 reviews

Cloudflare Web Application Firewall

13 reviews

13 reviews

27 reviews

17 reviews

10 reviews

Top Industries

Educational Organization

21%

Comms Service Provider

14%

Computer Software Company

13%

Financial Services Firm

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Spencer Malmad
Owner at Tech Exchange
I use Cloudflare for legacy websites that I need to protect because they're very vulnerable or to secure a client's...
Read full review of Cloudflare »
Stefan Rusu
Senior DevOps Engineer at a tech vendor
We use the product to access applications that are restricted to employees only.
Read full review of Cloudflare Zero Trust Platform »
Leandro Soares Costa
Coordinator of the Architecture Security Team at TOTVS
We used to have a traditional VPN earlier, but now we are using Cloudflare Access instead of our traditional VPN....
Read full review of Cloudflare Access »
JaanAnvelt
CISO at BIGBANK AS
We use this solution to protect our websites and services.
Read full review of Cloudflare Web Application Firewall »
Darryl Wethington
Senior Cloud Solution Architect at ITSG integrated Technology Solution Group
I had one design that I did, and it was related to Cloudflare API Gateway. Anything that comes in the front-end URL...
Read full review of Cloudflare DNS »

Review 1 of 5

Awais Sajid
Security Consultant at NUCES

Read full review of Rapid7 InsightIDR »
Gabriel Woolverton
Penetration Tester at a tech consulting company
My primary use case for Rapid7 Penetration Testing Services is the vulnerability database, which is mainly useful for...
Read full review of Rapid7 Penetration Testing Services »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
We use it as a web application scanner. It runs a ton of different detections and tests against our web applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Senior Security Engineer at a consultancy
We initially wanted to implement CSPM a couple of years back. We did the market research, performed analysis,...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 5

Customer Service

KornthawatPhichitoakkhanit
Cloud Business Developer at GWS Cloud
In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the...
Read full review of Cloudflare »
Stefan Rusu
Senior DevOps Engineer at a tech vendor
I have not used technical support.
Read full review of Cloudflare Web Application Firewall »
Bo Bo Zin
Head Of Technology Department & Transformation at Yoma Bank
I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be...
Read full review of Cloudflare »
Madhurya Dutta
IT Associate at GNRC Hospitals
I haven't contacted technical support.
Read full review of Cloudflare Access »
Binuprasad Madhu
Site Reliability Engineer at a tech vendor
Cloudflare support responds as quickly as possible. If you have any issues, you can get a support engineer with the...
Read full review of Cloudflare DNS »
Alvaro Olivares
Head of Cloud Engineering at a financial services firm
I rate the support of Cloudflare DNS a ten out of ten.
Read full review of Cloudflare DNS »
Daniyal Khalid
Technical Solutions Specialist at Google
When we often face issues with the service, we contact the support team. The team is really good. However, support...
Read full review of Cloudflare DDoS »
Jay Vekaria
Linux System Administrator at Ergode
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare DNS »
M.A. Faisal
General Manager at .bKash Limited
Cloudflare's technical support in this region, specifically in Bangladesh, is acceptable. However, since there is no...
Read full review of Cloudflare »
Raj Meka
President and CEO at Mekas Cloud Services
We have not used technical support.
Read full review of Cloudflare »
XYX ABC
Product manager at Infozion
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Anonymous User
Competence Center Manager at a tech services company
The technical support from the vendor could be better. The support is provided online and most of the technical...
Read full review of Cloudflare »
Anonymous User
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
Read full review of Cloudflare »
Anonymous User
CTO at a retailer
Cloudflare is a customer-oriented company and offers solid support.
Read full review of Cloudflare DDoS »
Anonymous User
Technical Lead at a tech services company
I don't need any technical supports because there are a number of blogs with solutions for most of the problems....
Read full review of Cloudflare »
Anonymous User
CTO at a tech services company
The solution's customer support is really bad. When you have some issue, you will never get an answer from customer...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
System Administrator at a tech vendor
Technical support is excellent.
Read full review of Cloudflare »
Anonymous User
Works at bitmart
The technical support is good.
Read full review of Cloudflare »
Anonymous User
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at Brace Software
Support has been good so far. Just the initial headache of onboarding. After onboarding, there was some tuning...
Read full review of Cloudflare DDoS »
Anonymous User
System Analyst at a comms service provider
I have never had to contact technical support or open a ticket because the servers are so reliable.
Read full review of Cloudflare DNS »
Anonymous User
Security implmentation engineer at a security firm
I recently contacted support to get more information about certain attacks. I wanted to get a full report about an...
Read full review of Cloudflare DDoS »
Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
Read full review of Cloudflare »
Anonymous User
COO at a tech services company
I rate technical support quite badly. The support person had a hard time understanding my issue. But to be fair, we...
Read full review of Cloudflare »
Nut Benjapornkulpong
Senior Security Consultant at Reliance Industries Ltd
We used the local technical support team in Singapore and they were very helpful.
Read full review of Cloudflare DDoS »
Anonymous User
Superintendent of Cloud Platforms at a manufacturing company
As far as technical support, we have not really had any issues that require contacting them.
Read full review of Cloudflare Web Application Firewall »
Manjunath MR
Technical Lead at a tech vendor
The product's support needs to be improved since they do not provide proper answers in the required time.
Read full review of Cloudflare DNS »
Nut Benjapornkulpong
Senior Security Consultant at Reliance Industries Ltd
I have not had any issues with the technical support of the Cloudflare Web Application Firewall. Local support is...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Daniel Kabucho
Technical Solutions Specialist-Cyber security at Liquid Telecom
Based on our usage and experience, the support is good, but we do not know about the client's experience.
Read full review of Cloudflare DNS »

Review 1 of 30

Andrei Bigdan
Executive Manager at B2B-solutions.pro
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Senior Security Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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