Compare Code42 vs Dell EMC | IT Central Station

Code42 Based on 74 reviews.	Dell EMC Based on 349 reviews.
Sample Customers
Code42 Next-Gen DLP: Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.	EMC Avamar: Comanche County Memorial Hospital, Cap Atlantique, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions Dell BakBone: Medien-Service Untermain (MSU), FAW Foundry, PRIME, Wayne Fueling Systems, GMO Internet, Fullcast Holdings, Georgian College, Bitbrains, LifeChurch.tv EMC NetWorker: Secure-24, Riverside Health System, Shriners, Panatonni, Qatar Islamic Bank, Eurosport Dell EMC Data Protection Advisor: Nielsen, Trek Bicycle, Cal-Israel Credit Cards
Popular Solutions
Code42 Next-Gen DLP 14 reviews	Dell EMC Unity 113 reviews Dell EMC XtremIO Flash 25 reviews EMC VNX [EOL] 24 reviews
Top Comparisons
Veeam Backup & Replication vs. Code42 Next-Gen DLP Compared 21% of the time.	EMC NetWorker vs. EMC Avamar Compared 19% of the time. EMC Avamar vs. EMC NetWorker Compared 28% of the time. Rubrik vs. Dell EMC ProtectPoint Compared 32% of the time.
Top Industries
University 21% Marketing Services Firm 12% Aerospace/Defense Firm 9% Financial Services Firm 8%	Financial Services Firm 18% Healthcare Company 9% Comms Service Provider 8% Energy/Utilities Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andrew Salinger
Manager, IT at a engineering company
What is most valuable?: The file restore functionality and remote backup for remote users is fantastic. It doesn't...
Read full review of Code42 Next-Gen DLP »

Review 1 of 1

Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
How has it helped my organization?: At a remote location where physical servers were deployed in order to address...
Read full review of VxRail »
Markus De Haan
Self Employed/Independent at a consultancy
What is most valuable?: Dell Boomi offers a leading Integration Platform as a Service (iPaaS) platform worldwide by...
Read full review of Dell Boomi AtomSphere »
Anonymous User
Business Manager at a tech services company
What is most valuable?: Source based deduplication is the most attractive feature as it drastically reduces the...
Read full review of EMC Avamar »
ManagingPartner614
Managing Partner at a software R&D company
What is most valuable?: It's an event log management solution that gathers event logs from the main Microsoft...
Read full review of Dell InTrust »
Anonymous User
Sr. Engineer at a tech services company
What is our primary use case?: We use it as our primary storage, mostly for VMware, the tier-one storage of our...
Read full review of Dell EMC Unity »

Review 1 of 5

Customer Service

Leora "Sparky" Thomas
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
Read full review of Code42 Next-Gen DLP »
JeffBrown
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
Read full review of Code42 Next-Gen DLP »
Aaron Michalove
Director of Information Systems
Customer Service: The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly...
Read full review of Code42 Next-Gen DLP »
Jeff Hiner
Systems Admin. at a energy/utilities company
Customer Service: Customer service is awesome, They are on top of all questions and are US based. Technical Support:...
Read full review of Code42 Next-Gen DLP »
KenBailey
Senior Desktop Engineer at a tech vendor
Customer Service: Their customer service has been outstanding. The communication is very open and consistent whenever...
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Anonymous User
Assistant Director of University Card Services
Customer Service: 10/10. Code42 knows how to treat its customers right. Technical Support: 10/10. Great tech support,...
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Anonymous User
Customer Support Technician
Customer Service: Excellent Technical Support: Excellent
Read full review of Code42 Next-Gen DLP »
Anonymous User
Senior Systems Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
Read full review of Code42 Next-Gen DLP »
Anonymous User
IT Technician at a tech services company
Customer Service: Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text...
Read full review of Code42 Next-Gen DLP »
Anonymous User
End User Technology Manager at a healthcare company
Customer Service: Top notch! Whenever we had questions or needed a bit of guidance, they were spot on with their...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Infrastructure and Support Manager
Customer Service: Customer service is excellent! Technical Support: Technical support is excellent!
Read full review of Code42 Next-Gen DLP »
Anonymous User
Application Specialist–Advanced at a media company
Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
Read full review of Code42 Next-Gen DLP »
Alexander Warren
System Administrator III at a university
Customer Service: Pretty good. My rep keeps in contact with me, and they have an advocate hub where IT pros can...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Sim Tech Lead at a healthcare company
Customer Service: We have had positive and infrequent interactions with customer service, which is always a good...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Student Technology Integration
10/10
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Michael Madayag
IT System Administrator
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Code42 Next-Gen DLP »
Anonymous User
IT Manager
I've never had a problem getting a hold of somebody within a few minutes if I had a question.
Read full review of Code42 Next-Gen DLP »
Anonymous User
Executive & Internal System Support
Customer Service: Top notch, I have never had such a great experience with a company. Technical Support: 10/10
Read full review of Code42 Next-Gen DLP »
Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
Read full review of Code42 Next-Gen DLP »
Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
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Anonymous User
Information Security Specialist at a construction company
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Senior Manager, Enterprise Systems Management at a consultancy
Customer Service: Very high. The customer support folks we worked with were outstanding! Technical Support: Superb!...
Read full review of Code42 Next-Gen DLP »
Anonymous User
Dell KACE Advisory Board Member at a tech company
Customer Service: Absolutely fantastic, A++++ Would buy from again! ;) I don't really have anything else to say other...
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Anonymous User
Desktop Services Specialist at a tech vendor
Customer Service: The customer service at Code42 has always been top notch. They know how to talk to their clients...
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Anonymous User
Manager, Internal Systems Support
Customer Service: Excellent, no problems. Technical Support: Excellent
Read full review of Code42 Next-Gen DLP »

Review 1 of 30

Bratislav Petkovic
Senior Associate - System Engineer at a financial services firm
Customer Service: I have worked with local EMC partners, I have had a positive experience. Technical Support: I did...
Read full review of EMC NetWorker »
Adrian Pascalau
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of EMC VPLEX »
Siva Ulisetti
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of EMC VPLEX »
Flavio Araujo
User
Very good.
Read full review of Dell EMC Unity »
Jonathan Clark
Engineer at a tech services company
EMC Support provides a high quality service, however I have encountered very few technical issues with this...
Read full review of EMC Data Domain »
David Winegar
Network Admin at Jefferson County Washington
Technical support is perfect. We use it all the time.
Read full review of Dell EMC SC Series »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell EMC SC Series »
Ion Mogosanu
Tower Architect at a tech services company
Customer Service: Quite good, there was a very good specialist. Technical Support: Technical support was the same...
Read full review of EMC AppSync »
EduardPetruf
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of EMC NetWorker »
RESC
Storage Solutions Architect IV at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of EMC VNX [EOL] »
Anonymous User
System manager
Horrible. Very rarely do you meet people with a passion for the product. Meaning, how can people have passion for...
Read full review of Dell EqualLogic PS series »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell EMC Unity »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell EMC XtremIO Flash »
Owen Jackson
Senior IT Systems Engineer at a aerospace/defense firm
We have only used tech support to replace drives that have gone bad. But our experience has not been so good. The...
Read full review of Dell EMC Unity »
Anonymous User
Senior System Administrator Infrastructure at a construction company
Technical support gets a rating of 5/5.
Read full review of EMC VNX [EOL] »
Anonymous User
Network Storage Admin at a transportation company
We have only had to use technical support for firmware upgrades. They are helpful.
Read full review of Dell EMC Unity »
Anonymous User
Systems Engineer at a healthcare company
We've had to use very little tech support, but so far it has been fine. Mostly we had some assistance with it during...
Read full review of Dell EMC Unity »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell EMC Unity »
Chin Pak
Lead - Data Protection at a healthcare company
Customer Service: Very good. Technical Support: Fair.
Read full review of EMC Avamar »
Anonymous User
VP IT at a manufacturing company
Dell EMC, generally, is good from a technical support perspective. We really never have issues.
Read full review of Dell EMC Unity »
Anonymous User
Territory Manager
I would rate the level of technical support as very good.
Read full review of EMC VNX [EOL] »
Ravindran Seeni
Head of IT at a financial services firm
The technical support is very helpful and answers questions whenever we have issues with the product.
Read full review of VxRail »
Anonymous User
Solutions Architect at a tech services company
I have not used the technical support myself because I'm the architect building out the solution.
Read full review of Dell EMC Unity »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of EMC Avamar »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of EMC VNX [EOL] »
Anonymous User
IT Manager at a financial services firm
Technical support was helpful. I would have appreciated it if it were a lot faster, but we got a resolution for our...
Read full review of Dell EMC Unity »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Infrastructure Engineer at a healthcare company
Technical support has been top-notch.
Read full review of Dell EMC SC Series »
Anonymous User
Director of Infrastructure Services at a tech services company
I would give technical support a rating of 7/10.
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Technical support was good. I can create a case online or have a chat with an EMC support engineer.
Read full review of Dell EMC Unity »

Review 1 of 30

Technical Support

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