Compare Code42 vs FalconStor | IT Central Station

Code42 Based on 15 reviews.	FalconStor
Overview
Information Not Available	FalconStor Software provides data protection and storage virtualization solutions. In 2012, the company has agreed to pay $5.8 US million as part as a federal investigation settlement, after it has admitted that its employees gave more than $300,000 in bribes to executives at JPMorgan Chase with restricted stock shares and golf memberships in exchange for contracts. On July 23, 2013, Falconstor announced that it had named Gary Quinn as the President and CEO. He is still currently the CEO.
Sample Customers
Code42 Backup + Restore: Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.	FalconStor Virtual Tape Library [EOL]: Komposite
Popular Solutions
Code42 Backup + Restore 15 reviews
Top Comparisons
Veeam Backup & Replication vs. Code42 Backup + Restore Compared 21% of the time.	Veeam Backup & Replication vs. FalconStor Virtual Tape Library [EOL] Compared 30% of the time.
Top Industries
University 21% Marketing Services Firm 13% Aerospace/Defense Firm 9% Healthcare Company 8%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andrew Salinger
Manager, IT at a engineering company
Valuable Features: The file restore functionality and remote backup for remote users is fantastic. It doesn't take...
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No Data Available

Customer Service

Aaron Michalove
Director of Information Systems
Customer Service: The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly...
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Meaghann Lees
Network Security Administrator at a real estate/law firm
Customer Service: Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way...
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Michael Knight
Customer Support Analyst II
Customer Service: Very well. They are quick to respond to inquiries. Technical Support: Very well. Responses to...
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Patrick Gibbons
Network and Database Manager at a tech services company
Customer Service: We were noobies and were able to implement on our two campuses without issue. CrashPlan support is...
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Paul Cottey
Chief Information Officer at a financial services firm
Customer Service: The level of customer service is very high. There is an on-line community if I need technical help,...
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Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
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Jeff Hiner
Systems Admin. at a energy/utilities company
Customer Service: Customer service is awesome, They are on top of all questions and are US based. Technical Support:...
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JeffBrown
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
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KenBailey
Senior Desktop Engineer at a tech vendor
Customer Service: Their customer service has been outstanding. The communication is very open and consistent whenever...
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Kurt Miller
Senior IT Manager at a marketing services firm
Customer Service: 10 Technical Support: 10
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Sergio Castañeda
ABS Support Analyst at a tech vendor
Customer Service: The best, they are always in contact and resolving all our needs. We have a lot of interaction with...
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Anonymous User
Senior Network Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
Sim Tech Lead at a healthcare company
Customer Service: We have had positive and infrequent interactions with customer service, which is always a good...
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Anonymous User
Assistant Director of University Card Services
Customer Service: 10/10. Code42 knows how to treat its customers right. Technical Support: 10/10. Great tech support,...
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Anonymous User
IT Manager
I've never had a problem getting a hold of somebody within a few minutes if I had a question.
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Anonymous User
Application Specialist–Advanced at a media company
Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on...
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Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
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Anonymous User
Manager, Internal Systems Support
Customer Service: Excellent, no problems. Technical Support: Excellent
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Anonymous User
Student Technology Integration
10/10
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Anonymous User
Technical Systems Engineer at a tech services company
Customer Service: I had never the pleasure to hear the customer service because I work in the IT tech support. But...
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ManagedSvcEng72851
Managed Service Engineer
Customer Service: Best support portal I have ever used. Technical Support: Great so far.
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Anonymous User
Customer Support Technician
Customer Service: Excellent Technical Support: Excellent
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Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
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Michael Madayag
IT System Administrator
Customer Service: Excellent. Technical Support: Excellent.
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Anonymous User
Administrator at a non-profit
Customer Service: Exceptional Technical Support: Exceptional. Always get a native English speaker.
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Anonymous User
Venture Center Senior Associate
Customer Service: Great, I had one support instance that I needed help with, and they got back right away. Technical...
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Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
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Anonymous User
BIM Manager at a construction company
Customer Service: The purchasing process was very pleasant. All of my questions were answered. There were no...
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Anonymous User
IT Specialist
Customer Service: Great Technical Support: Very informative
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Anonymous User
ITS Support Analyst II
Customer Service: 9 Technical Support: 9
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: Good Technical Support: Very good
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Anonymous User
Enterprise Storage Administrator at a healthcare company
Customer Service: The level of customer service is excellent. Their response time is immediate, and they have an...
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Anonymous User
Storage Engineer at a healthcare company
Customer Service: We had a field engineer onsite so he knew his stuff. Technical Support: Same as customer support.
Read full review of FalconStor VTL [EOL] »
Anonymous User
Senior Engineer at Planet Technologies
Customer Service: Good Technical Support: Excellent – although the times are odd. Support comes from Long Island, NY,...
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Technical Support

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