Compare Code42 vs Trellix

Code42

Based on 78 reviews.

Trellix

Based on 280 reviews.

Latest Research

Buyer's Guide

Code42 Incydr vs. Trellix Endpoint Security (ENS)

March 2024

Trellix Endpoint Security (ENS) vs. Code42 Incydr

Updated: March 2024

Buyer's Guide

Code42 Incydr vs. Trellix Endpoint Security (ENS)

March 2024

Code42 Incydr vs. Trellix Endpoint Security (ENS)

Updated: March 2024

Sample Customers

Code42 Incydr

Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Trellix Endpoint Security (ENS)

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

Popular Solutions

Code42 Incydr

2 reviews

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

27 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

10%

Financial Services Firm

10%

Educational Organization

28%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company
When I first became acquainted with Code42, we were implementing it at an employer I worked with, and that was a...
Read full review of Code42 Incydr »

Review 1 of 1

Madan Mohan
Director Operations at SOFTPRO PLUS
We have a customer with around 3,000 users who are using this solution. Basically, they have 25 servers in their...
Read full review of Trellix Cloud Workload Security »
Joseck Wekesa
Partner Account Manager at Trinexia
We primarily use Trellix for drive encryption and malware prevention, but we also use some advanced features, such as...
Read full review of Trellix Endpoint Security (ENS) »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The use cases are in Windows-based environment. All the features are available in DLP for that. Now, for Mac and...
Read full review of Trellix DLP »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
We use the solution to secure emails and networks. Also, we use it for EDR features.
Read full review of FireEye Managed Defense [EOL] »
Ramy Ragab
Head of Data Link at Telecom Egypt
Trellix Endpoint Detection and Response (EDR) is a very advanced solution, and it can work very well since it helps a...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 5

Customer Service

Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company
We don't really talk to them much. We talk to them from time to time about the potentiality of moving to a different...
Read full review of Code42 Incydr »
Anonymous User
Logistics Analyst/Systems Administrator at a aerospace/defense firm
Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet...
Read full review of Code42 Incydr »
Anonymous User
IT Technician at a tech services company
Customer Service: Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text...
Read full review of Code42 Incydr »
Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
Read full review of Code42 Incydr »
Anonymous User
Network Administrator
Customer Service: It's great! We haven't needed it much because it is such a great product. Technical Support: Their...
Read full review of Code42 Incydr »
Anonymous User
Managed Service Engineer
Customer Service: Best support portal I have ever used. Technical Support: Great so far.
Read full review of Code42 Incydr »
Anonymous User
Assisstant Systems Engineer at a university
Customer Service: Customer service is fantastic as they are very quick to respond and will help you out with any and...
Read full review of Code42 Incydr »
Anonymous User
Director of Information Systems
Customer Service: The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly...
Read full review of Code42 Incydr »
Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
Read full review of Code42 Incydr »
Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
Read full review of Code42 Incydr »
Anonymous User
Manager, Internal Systems Support
Customer Service: Excellent, no problems. Technical Support: Excellent
Read full review of Code42 Incydr »
Anonymous User
Customer Support Technician
Customer Service: Excellent Technical Support: Excellent
Read full review of Code42 Incydr »
Michael Madayag
IT System Administrator
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Code42 Incydr »
Anonymous User
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
Read full review of Code42 Incydr »
Anonymous User
Senior Network Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
Read full review of Code42 Incydr »
Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
Read full review of Code42 Incydr »
Alexander Warren
System Administrator III at a university
Customer Service: Pretty good. My rep keeps in contact with me, and they have an advocate hub where IT pros can...
Read full review of Code42 Incydr »
Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
Read full review of Code42 Incydr »
Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
Read full review of Code42 Incydr »
Anonymous User
IT Director at a tech vendor
Customer Service: Excellent. They have always been great on the phone, chat, or email. Technical Support: Excellent....
Read full review of Code42 Incydr »
Anonymous User
TSS
Customer Service: I haven't had to deal much with their customer service, but they have always been prompt,...
Read full review of Code42 Incydr »
Anonymous User
Director, Information Technology and Technical Support at a consultancy
Customer Service: CrashPlan support is very quick to respond and the company in general seems highly engaged with...
Read full review of Code42 Incydr »
Anonymous User
Information Technology, Parts Sales at a transportation company
Customer Service: Great. I've barely needed any, but when I have, they've been very responsive. (Once again, I need a...
Read full review of Code42 Incydr »
Anonymous User
Administrator at a non-profit
Customer Service: Exceptional Technical Support: Exceptional. Always get a native English speaker.
Read full review of Code42 Incydr »
Anonymous User
Sr. Desktop Engineer at a tech vendor
Customer Service: Excellent! I've had great experiences with all the staff. From product trainers, the sales team and...
Read full review of Code42 Incydr »
Anonymous User
ITS Support Analyst II
Customer Service: 9 Technical Support: 9
Read full review of Code42 Incydr »
Anonymous User
Infrastructure and Support Manager
Customer Service: Customer service is excellent! Technical Support: Technical support is excellent!
Read full review of Code42 Incydr »
Anonymous User
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
Read full review of Code42 Incydr »
Anonymous User
Desktop Services Specialist at a tech vendor
Customer Service: The customer service at Code42 has always been top notch. They know how to talk to their clients...
Read full review of Code42 Incydr »
Anonymous User
Application Specialist–Advanced at a media company
Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on...
Read full review of Code42 Incydr »

Review 1 of 30

Madan Mohan
Director Operations at SOFTPRO PLUS
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
AmgadYousry
Head of Infrastructure at a tech services company
We've dealt with technical support. They take some time to answer, however, they solve the issue.
Read full review of Trellix Network Detection and Response »
Simone Scatolini
System&Security engineer at Var Group SpA
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security (ENS) »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Anonymous User
General Manager at a tech services company
I rate Trellix support nine out of 10.
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of Trellix ESM »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Anonymous User
System Security Engineer at a tech services company
I would rate McAfee's technical support at seven on a scale from one to ten. There were some issues that we experienced.
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of Trellix Active Response »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of Trellix Collaboration Security »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
Mohd Fadhil
Sales engineer at Mavisco Resources Sdn Bhd
I am satisfied with the solution's support.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Salleh Kodri
Solution architect at CSP
McAfee technical support has been not that great in the past two months, and it could be because they just merged...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Anonymous User
Vice President Cyber Security Practice Head at a tech services company
We have not contacted technical support in quite some time. We had issues with the parsing.
Read full review of Trellix ESM »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security (ENS) »

Review 1 of 30

Technical Support

No Data Available

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