Compare Code42 vs Rubrik

Code42

Based on 78 reviews.

Rubrik

Based on 92 reviews.

Latest Research

Buyer's Guide

Code42 Incydr vs. Rubrik

March 2024

Rubrik vs. Code42 Incydr

Updated: March 2024

Buyer's Guide

Code42 Incydr vs. Rubrik

March 2024

Code42 Incydr vs. Rubrik

Updated: March 2024

Sample Customers

Code42 Incydr

Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Popular Solutions

Code42 Incydr

2 reviews

Rubrik

14 reviews

Rubrik Go

3 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

10%

Financial Services Firm

10%

Educational Organization

Computer Software Company

13%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company
When I first became acquainted with Code42, we were implementing it at an employer I worked with, and that was a...
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Review 1 of 1

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
We employ Rubrik Go to assist our clients with data recovery, particularly for businesses transitioning to the cloud....
Read full review of Rubrik Go »
Lee Apps
Cloud Services Manager at Tecala Group
We predominantly use Rubrik to back up VMware, VMs, SQL databases, Windows files, NAS data, and EC2 instances in...
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Review 1 of 2

Customer Service

Anonymous User
IT Specialist
Customer Service: Great Technical Support: Very informative
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Anonymous User
IT Manager at a tech services company
Customer Service: Code42's Customer service team gets a 10 out of 10 any day of the week. This team consistently goes...
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Anonymous User
ITS Support Analyst II
Customer Service: 9 Technical Support: 9
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Anonymous User
Sr. Desktop Engineer at a tech vendor
Customer Service: Excellent! I've had great experiences with all the staff. From product trainers, the sales team and...
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Anonymous User
Senior Systems Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
Logistics Analyst/Systems Administrator at a aerospace/defense firm
Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet...
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Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
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Anonymous User
Assistant Director of University Card Services
Customer Service: 10/10. Code42 knows how to treat its customers right. Technical Support: 10/10. Great tech support,...
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Anonymous User
Assisstant Systems Engineer at a university
Customer Service: Customer service is fantastic as they are very quick to respond and will help you out with any and...
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Anonymous User
BIM Manager at a construction company
Customer Service: The purchasing process was very pleasant. All of my questions were answered. There were no...
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Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
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Anonymous User
Network Administrator
Customer Service: It's great! We haven't needed it much because it is such a great product. Technical Support: Their...
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Anonymous User
Research IT Support Specialist at a tech vendor
They are amazing.
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Anonymous User
Application Specialist–Advanced at a media company
Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on...
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Andrew Salinger
Manager, IT at a engineering company
Customer Service: Customer service is great; the best I have had with any company. No joke. To date, it has been...
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Anonymous User
Customer Support Analyst II
Customer Service: Very well. They are quick to respond to inquiries. Technical Support: Very well. Responses to...
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Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
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Anonymous User
Senior Network Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
IT Manager at a non-profit
Customer Service: Customer service has been great. When setting up child organizations the first time I moved my...
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Anonymous User
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
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Anonymous User
Systems Admin. at a energy/utilities company
Customer Service: Customer service is awesome, They are on top of all questions and are US based. Technical Support:...
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Anonymous User
ABS Support Analyst at a tech vendor
Customer Service: The best, they are always in contact and resolving all our needs. We have a lot of interaction with...
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Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
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Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
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Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
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Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
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Anonymous User
Owner
The technical support is pretty good. We've had to deal with them just a couple of times. They help us with...
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Anonymous User
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
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Anonymous User
Senior Security Engineer - Systems Management at a financial services firm
Customer Service: I won't even bother rating them because they are in in a class of their own. Truly a wonderful...
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Anonymous User
Dell KACE Advisory Board Member at a tech company
Customer Service: Absolutely fantastic, A++++ Would buy from again! ;) I don't really have anything else to say other...
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Review 1 of 30

Reginald Ronquillo
Solutions Engineer at Exclusive Networks
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
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Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
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Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
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Anonymous User
Domain Specialist infrastructure& platforms
The tech support is extremely helpful.
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Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
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Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
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Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
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Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
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Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
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Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
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Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
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Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
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Don Rhodes
Senior Systems Engineer at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
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Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
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Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
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Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
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Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
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AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »
Blake
Sr Systems Engineer at a manufacturing company
The technical support is excellent. I would rate technical support 10 out of 10. I work with them on an almost daily...
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Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
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Review 1 of 30

Technical Support

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