Compare Cohesity vs Veeam Software

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Backup for Microsoft 365

Columbia Power & Water Systems

Popular Solutions

Cohesity DataProtect

13 reviews

Cohesity DataPlatform

0 reviews

Cohesity Imanis Data

0 reviews

Veeam Backup & Replication

14 reviews

Veeam Backup for Microsoft 365

29 reviews

Veeam ONE

30 reviews

Top Industries

Educational Organization

34%

Financial Services Firm

Computer Software Company

Government

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alaa Aladawadeh
Sr. Solution Architect at C.M.C - Computer Media Center

Read full review of Cohesity Imanis Data »
Giovanni Golinelli.
Hybrid IT Architect at Quanture Spa
We use not only DataProtect but also the platform and all the service subscriptions to manage both data protection...
Read full review of Cohesity DataProtect »
Stefan Motsch
Evangelist / CTO at FGNext / FGN GmbH
SpanFS, I assume you have it addresses the storage of not really hot data, so it's warm to cold data. It addresses...
Read full review of Cohesity SpanFS »
Anonymous User
Solution Architect at a computer software company

Read full review of Cohesity C4000 Series »

Review 1 of 4

Salman Ahmed
Senior Manager at Habib Bank Ltd.
We are using it for Exchange backup.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Łukasz Łęcki
Młodszy Administrator IT at Lizard
We propose Veeam Cloud Connect to customers who have data centers with servers that have VDR. Additionally, some...
Read full review of Veeam Cloud Connect [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
AkankshnethiN
Senior Associate and cloud operations at Cloud4c
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not...
Read full review of Veeam Data Platform »
Sothon LIM
IT at Bouygues Construction

Read full review of Veeam ONE »

Review 1 of 5

Customer Service

ManiKanta
Senior Engineer at American Express
The solution's technical support team is very responsive. Their technical account managers proactively monitor the...
Read full review of Cohesity DataProtect »
Nelson Sendino
Coordinator, Network Architecture & Cybersecurity at San Mateo County Office of Education
I personally haven't dealt with technical support in the past, however, one of my colleagues has. My understanding is...
Read full review of Cohesity DataProtect »
Vishnu Mohan
Service Delivery Manager Cloud and DCO at a healthcare company
Cohesity DataProtect's technical support is responsive. Their response time is good.
Read full review of Cohesity DataProtect »
Giovanni Golinelli.
Hybrid IT Architect at Quanture Spa
The customer service and support are fast and professional, and we have a dedicated support colleague who acts as a...
Read full review of Cohesity DataProtect »
Anonymous User
Sr. Infrastructure Specialist at a energy/utilities company
Customer support from our local team has been great. There is lots of expertise and a general willingness to help....
Read full review of Cohesity DataProtect »
Anonymous User
Lead Technical Architect at a financial services firm
They are excellent.
Read full review of Cohesity DataProtect »
StewartSJ3
Network Engineer at a healthcare company
Customer Service and Support are top notch. Each issue we've thrown at them has been answered and addressed quickly....
Read full review of Cohesity DataProtect »
Anonymous User
Lead HANA DBA at a manufacturing company
The support quality is commendable – upon opening a ticket, a responsive and capable team promptly assists. However,...
Read full review of Cohesity DataProtect »
Anonymous User
Infrastructure Architect at a manufacturing company
My experience with support is mixed. There are times where the response and resolution are quick but at times, there...
Read full review of Cohesity DataProtect »
Anonymous User
Cloud Solution Architect at a university
As far as I can remember, my team did not face many issues with the solution's technical support.
Read full review of Cohesity DataProtect »
Anonymous User
Advisor Architect at a insurance company
I would say Cohesity support is somewhere in between good and very good. But, of course, it depends on which region...
Read full review of Cohesity DataProtect »
Anonymous User
Works
Extremely fast response both to email and phone, very knowledgeable.
Read full review of Cohesity DataProtect »
Anonymous User
Systems Engineering Manager at a legal firm
They have excellent technical support. I give them high marks for that. They all seem to know the product well and be...
Read full review of Cohesity DataProtect »
Michele Fumagalli
Backup Administrator at Bper Banca Spa
The tech support team is good. We only have international support, so the timetable is not easy for us, and we have...
Read full review of Cohesity DataProtect »
Anonymous User
Technology Analyst at a computer software company
We are happy with the Support provided by Cohesity for the issues we've come across.
Read full review of Cohesity DataProtect »
Anonymous User
Infrastructure Engineer
They are a great help on performance issues and minor bugs.
Read full review of Cohesity DataProtect »
Anonymous User
Solutions Architect at a tech services company
I rate Cohesity support eight out of 10. I haven't had any issues. I guess it depends on who you talk to and what...
Read full review of Cohesity DataProtect »
Anonymous User
Systemmanager at a financial services firm
The support is awesome. They are very fast, competent and friendly.
Read full review of Cohesity DataProtect »
BrnG
Architect - infra at Ørsted Services
The product team and Cohesity representatives are always reachable and fill the gaps that are not available in the...
Read full review of Cohesity DataProtect »
Anonymous User
System Engineer at a educational organization
Customer support is great.
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Anonymous User
Datacenter Management at a tech services company
Superior!
Read full review of Cohesity DataProtect »
Anonymous User
Chief Technology Officer at a computer software company
The technical support is just awesome. They are top notch. There were a couple of bugs that we came across on some...
Read full review of Cohesity DataPlatform »
Roberto S.
Team Leader at Leonardo
Cohesity provides great support, both remote and onsite.
Read full review of Cohesity DataProtect »
Anonymous User
Field CTO at a computer software company
The technical support is good.
Read full review of Cohesity DataProtect »
Anonymous User
Systems Engineer/Systems Administrator at a government
Sometimes, getting help from support can be difficult. On a scale from one to ten, I would give their support a...
Read full review of Cohesity DataProtect »
Anonymous User
Chief Technology Officer at a computer software company
They are good. They may have been stretched a little bit recently, and they have been a little bit slower to react...
Read full review of Cohesity SpanFS »
Anonymous User
Manager of Information Services Infrastructure Team at a healthcare company
Customer Service: Excellent! Technical Support: Very good
Read full review of Cohesity DataProtect »
Anonymous User
Network Engineer at Sky Lakes Medical Center
I’ve had many experiences with Cohesity support. They clearly keep support a primary concern and I’ve never had a bad...
Read full review of Cohesity DataProtect »
Anonymous User
System Engineer at Swisslos Interkantonale Landeslotterie
Cohesity support will help you with every problem, regardless of the environment.
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Bill Huff
Chief Technology Officer at The Collective Group, LLC
I have had a positive experience with the tech support provided by the vendor. Their ability to access the system...
Read full review of Cohesity DataProtect »

Review 1 of 30

Salem Suljic
System Technician at INFONET d.o.o.
Veeam has a great tech support team.
Read full review of Veeam Backup for Microsoft 365 »
Michael Schwarzer
Managing Director at INT/box GmbH
The technical support is highly professional and proficient. They excel at providing support, and in most cases, the...
Read full review of Veeam Backup for Microsoft 365 »
Rastislav Maniak
Partial Owner at Storage One
The technical support does not compare well to other providers.
Read full review of Veeam Backup & Replication »
Ali Gursoy
IT Manager at Cobantur
I have not contacted technical support.
Read full review of Veeam ONE »
Fatai Akinwande
Specialist Datacenter and Server at IHS Towers
The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me...
Read full review of Veeam Backup & Replication »
Łukasz Łęcki
Młodszy Administrator IT at Lizard
The support of Veeam Cloud Connect is not easy at times. Sometimes the support can be quick and sometimes take a...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Engineer
I've not yet had to use their tech support.
Read full review of Veeam Backup & Replication »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Backup & Replication »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
System and network administrator at a government
Customer Service: I have, 99 % of time, found an answer to my questions or issues through customer services or via...
Read full review of Veeam Backup & Replication »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior IT Engineer at a tech services company
Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is...
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Marketing Manager at a tech vendor
Customer Service: Customer service is pretty good. I would give them a rating of 7/10. Technical Support: I never had...
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
Customer Service: It's wonderful - 10/10. Technical Support: It's wonderful - 10/10.
Read full review of Veeam Backup & Replication »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Backup & Replication »
ShawnWilliams
System Administrator at Premier press
Their support is pretty good and I haven't had any issues with it.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior System Engineer at a tech services company
Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.
Read full review of Veeam Backup & Replication »
Sergey Erin
Director of Business Development at lancloud
I would rate them an eight out of 10.
Read full review of Veeam Backup & Replication »
Anonymous User
Lead Engineer Storage at a computer software company
Their technical support is great. I would rate them a ten out of ten.
Read full review of Veeam Backup & Replication »
Anonymous User
Server Administrator III at a university
I would rate the tech support an eight out of ten. It needs improvement.
Read full review of Veeam Backup & Replication »
Likesh Shrestha
System Administrator at a financial services firm
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking...
Read full review of Veeam Backup & Replication »
Anonymous User
Backup Engineer at a tech services company
We are very satisfied with Veeam's technical support.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Consultant / EUC Specialist at a tech services company
We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Consultant at a tech services company
I have been in contact with technical support multiple times and I am satisfied with them.
Read full review of Veeam Cloud Connect [EOL] »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Solutions Architect at a comms service provider
The customer service and support are very good. It's one of Veeam's key distinguishing points. So long as you...
Read full review of Veeam Data Platform »
ArturoPerez
CEO at East Harlem Council for Human Services, Inc.
Technical support is good.
Read full review of Veeam Backup & Replication »
Chen Bar Sinai
HR Manager at a manufacturing company
I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In...
Read full review of Veeam Backup & Replication »
Youssef Hmani
Technical Assistant at VSCP Veeam partner
There are processes needed to enhance support. Technical support is an area that needs improvement.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.
Read full review of Veeam Backup & Replication »

Review 1 of 30

Technical Support

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